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Lufthansa LH947 MAN-FRA

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Old 21st December 2011 | 13:19
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Question Lufthansa LH947 MAN-FRA

Just curious as I have a connecting flight booked on the FRA-SIN route soon. Lufthansa LH947 ( operated by BMI ) on the Manchester-Frankfurt has had several cancellations recently. I am wondering if the flight has been knocked on the head because of load factors or positioning of the aircraft. Also what LH are likely to offer for re-routing in the event subject to availability of course
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Old 21st December 2011 | 15:26
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If you're booked all the way with LH (or a partner airline) you need not worry. If on the other hand your two sectors are entirely independant bookings with different carriers you might have a problem depending on your connection time in FRA.
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Old 21st December 2011 | 21:17
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Thanks. I am not unduly worried as it is a through ticket with LH with just that sector operated by BMI. I am really trying to establish what re-routing options are likely to be offered ( subject to availability of course ) should this particular flight be cancelled. Whether they use code share partners or first available flight?
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Old 21st December 2011 | 22:24
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What they use would depend upon:
  • How far in advance of departure they know the canx will take place (5 mins/5 days)
  • How busy the canx flight is
  • How busy other LH flights are from that dest (own or code share)
  • How busy other carriers are
  • etcetera ...
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Old 22nd December 2011 | 08:51
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I have flown LH947 many times, although more recently it has been operated by BMI. Never cancelled in my experience; usually fairly full, especially with people clearly transferring to other flights in Frankfurt.

Will be very happy when the flight returns to being operated by Lufthansa and not BMI. I know a lot of people like BMI but I have had several experiences of poor customer service and no experience of great customer service. Just a lot of rules and being shouted at.
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