Interesting new clause
Paxing All Over The World
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Interesting new clause
I am researching a big Antipodean trip for October/November next year. So am making sure I have all the options checked out before the week that I want becomes available, checking using FFMs to upgrade etc, as well as the domestic and regional sectors for a trip that could easily have ten or twelve sectors. Since this is a holiday, it will be all on my own account - so am being very carefully.
I plan to go out with Air NZ and in their Y booking form (not going Y but might buy and upgrade) has this:
Cancellation: No refund
£150 penalty fee per adult in the event of a no-show (child and infant discounts apply) and ticket remains non-refundable
I would say that, adding a further £150 penalty charge, when they will have either carried the seat empty or slotted in someone else, is a marked change in the game. Or am I over reacting? Perhaps other carriers have had this for ages, and I've not noticed.
Naturally, they offer to sell you insurance to protect against this.
I plan to go out with Air NZ and in their Y booking form (not going Y but might buy and upgrade) has this:
Cancellation: No refund
£150 penalty fee per adult in the event of a no-show (child and infant discounts apply) and ticket remains non-refundable
I would say that, adding a further £150 penalty charge, when they will have either carried the seat empty or slotted in someone else, is a marked change in the game. Or am I over reacting? Perhaps other carriers have had this for ages, and I've not noticed.
Naturally, they offer to sell you insurance to protect against this.
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£150 penalty fee per adult in the event of a no-show (child and infant discounts apply) and ticket remains non-refundable
Will they pursue next of kin in the event of customer death for example.
The inmates have truly taken over the asylum.
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No show?? Think yourself lucky if ANZ only charge you £150 for another flight. Compare that with British Airways. They'd cancel the whole schedule,confiscate the money and tell you to 
off.
See "Time taken for BA to answer complaint" thread.
Or am I getting it wrong and ANZ are proposing to cancel the whole schedule, confiscate your money, tell you tooff and charge you £150 more???
off.See "Time taken for BA to answer complaint" thread.
Or am I getting it wrong and ANZ are proposing to cancel the whole schedule, confiscate your money, tell you to
off and charge you £150 more???
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Or is to cover the case of a passenger booking A to C via B to get the best price, but only wanting to and turning up to fly B to C?
Strikes me you would get hit with the £150 charge at B to get on the flight!
Strikes me you would get hit with the £150 charge at B to get on the flight!
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That does sound pretty standard. It's basically a last minute change that you are paying a penalty for, like most changes. The ticket is non refundable but you are still able to travel on another flight. It's not like they've kept your fare AND slapped you with a fee. Your seat may well have flown empty, that could have been sold with warning, so I guess they are protecting their margin for that flight.
I forked out $850 for a bargain NZ fare from US to Australia but had to change due to a work screw up. I ended up having to no-show and write off the $850 because the changes ended up costing more than the fare!
I forked out $850 for a bargain NZ fare from US to Australia but had to change due to a work screw up. I ended up having to no-show and write off the $850 because the changes ended up costing more than the fare!
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Or am I getting it wrong and ANZ are proposing to cancel the whole schedule, confiscate your money, tell you to 
off and charge you £150 more???
off and charge you £150 more???
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Or is to cover the case of a passenger booking A to C via B to get the best price, but only wanting to and turning up to fly B to C?
Strikes me you would get hit with the £150 charge at B to get on the flight!
Strikes me you would get hit with the £150 charge at B to get on the flight!
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I suspect it also renders those things (third party taxes) that should be refundable, not-refundable. With UK PSC reaching incredible amounts, particularly to the anti-pods, they can tell you that they are deducting their no-show fee from any tax value remaining. Reduces their admin costs and boosts their cash flow.
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Quite frankly, I do not understand what all the kvetching is about.
If you don't like it then don't buy it. There are plenty of other carriers out there.
If you don't like it then don't buy it. There are plenty of other carriers out there.
Very true but if one gets away with it the rest will soon have their noses in the trough.
Paxing All Over The World
Thread Starter
CCC If you buy tickets for a theatre/concert and live show. You may expect that the venue will say, "No admittance after the start of performance, until interval." Most of us will have had the frustrating experience of being delayed by work and/or traffic and realising that the two £40 tickets are now worthless bits of paper.
What you do NOT expect is for the mgmt, as they turn you away from the door to say, "By the way, we've just charged you another £10 because we still have your credit card details."
Sure, I can choose another carrier - and I always choose my carriers with care and diligence - but to have a reputable carrier like ANZ start down this path? It indicates that they are showing the early warning signs of MBAnia and Accountancy-itis.
I was also irritated that their website told me that my browser 'may not be fully compatible with this website' They reccomend I.E 8.0 or later for Windows and Firefox for Mac OS but not, it seems, Firefox 6.0 for Windows.
What you do NOT expect is for the mgmt, as they turn you away from the door to say, "By the way, we've just charged you another £10 because we still have your credit card details."
Sure, I can choose another carrier - and I always choose my carriers with care and diligence - but to have a reputable carrier like ANZ start down this path? It indicates that they are showing the early warning signs of MBAnia and Accountancy-itis.
I was also irritated that their website told me that my browser 'may not be fully compatible with this website' They reccomend I.E 8.0 or later for Windows and Firefox for Mac OS but not, it seems, Firefox 6.0 for Windows.
Last edited by PAXboy; 13th Sep 2011 at 21:48.
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OK, Paxboy, so what concrete steps do you plan to take (a) against ANZ, (b) against ticket agencies and (c) against "their"software designers?
I remember my very first boss's advice when I started work: "Don't bring me problems; I only want solutions".
I reiterate my earlier suggestion: boycott ANZ - and let them know exactly why. Whingeing, moaning and muttering here on this board are completely useless. If BA have taken no notice of Astir and his apparently justified complaint why should ANZ pay any attention to this thread?
Best wishes.
I remember my very first boss's advice when I started work: "Don't bring me problems; I only want solutions".
I reiterate my earlier suggestion: boycott ANZ - and let them know exactly why. Whingeing, moaning and muttering here on this board are completely useless. If BA have taken no notice of Astir and his apparently justified complaint why should ANZ pay any attention to this thread?
Best wishes.
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Whingeing, moaning and muttering here on this board are completely useless.
Paxing All Over The World
Thread Starter
Overall, my usual plan is to boycott. I stopped writing letters/emails as they either get no reply or a standard one. So I don't waste my time telling companies what they do not want to hear. I've worked in commerce for 34 years and have some understanding of the world.
Ah yes, I've had that one too. It often (not always) means: "I won't help you find a good solution by which the company and it's customers can benefit. But I'll benefit when I present it to the next level of mgmt." I think it's disingenuous because the junior may not have all the information, experience or imagination to create the solution. They may know the problem and have several possible answers or part answers, but need more than that to find the full answer.
I don't take offence at your firm point and refusal to purchase is my standard reply - without telling them why as that has a teeny tiny chance of any effect. Modern corporations do not reply to individuals, only to public media campaigns and social networking uprisings on a MASSIVE scale, not humble PPRuNe.
This change in penalty really is a new step because the ONLY way to recover your costs is through a medical emergency. If your car breaks down on the motorway to the airport and you can't get a taxi? You could prove with receipts from the repair/relay company what happened but that won't count - you will STILL have lost another £150.
The problem is that, for the route on this once in a lifetime trip and the FFMs that I have available for an upgrade - all direct to this carrier alone.
My thanks to ross_M for his point.
Don't bring me problems; I only want solutions.
I don't take offence at your firm point and refusal to purchase is my standard reply - without telling them why as that has a teeny tiny chance of any effect. Modern corporations do not reply to individuals, only to public media campaigns and social networking uprisings on a MASSIVE scale, not humble PPRuNe.
This change in penalty really is a new step because the ONLY way to recover your costs is through a medical emergency. If your car breaks down on the motorway to the airport and you can't get a taxi? You could prove with receipts from the repair/relay company what happened but that won't count - you will STILL have lost another £150.
The problem is that, for the route on this once in a lifetime trip and the FFMs that I have available for an upgrade - all direct to this carrier alone.
My thanks to ross_M for his point.
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Hello Paxboy,
I am an NZ citizen and visit NZ once a year, never flying Air NZ,
because of their bad attitude. Having said that I did once write to their chief executive (same one as today), and to my surprise received a perfectly polite, if unhelpful answer. So do try writing to him. I fly only Star alliance longhaul, and I suppose you could use your Air NZ miles via Star alliance somehow. I usually stick to the Asian airlines, who in my experience are much easier on
upgrades anyhow.
I am an NZ citizen and visit NZ once a year, never flying Air NZ,
because of their bad attitude. Having said that I did once write to their chief executive (same one as today), and to my surprise received a perfectly polite, if unhelpful answer. So do try writing to him. I fly only Star alliance longhaul, and I suppose you could use your Air NZ miles via Star alliance somehow. I usually stick to the Asian airlines, who in my experience are much easier on
upgrades anyhow.
ANZ used to be excellent and we used to fly with them a lot beteen HKG and LHR. But they've gone a bit 'Low Cost', both in their pricing structure and attitude. I particularly hate that the price you see initially is a long way short of what you are expected to pay.
Haven't used them for a while now. There are much better airlines.
Haven't used them for a while now. There are much better airlines.
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Modern corporations do not reply to individuals, only to public media campaigns and social networking uprisings on a MASSIVE scale, not humble PPRuNe.
Be afraid: even as you read this a PPRuNe prelate, armed with bell, book and candle, is getting ready to excommunicate you.