BA ground service failure - again
Paxing All Over The World
CCC I do not know F3G but I have read these forums for several years and the OP [Original Poster, of the thread] has been asked that question before and has answered it clearly and concisely.
In fact, they did so in this very thread. Since you must have read all of this thread (only #20 posts before your own) then you would have seen the answer in #5??? Further, the OP gives their support for the BA service in the air.
Personally, I would refrain from stating 'OCD?' in a thread about someone I have never met. One aspect of Netiquette - Wikipedia, the free encyclopedia is to play the ball and not the player.
In fact, they did so in this very thread. Since you must have read all of this thread (only #20 posts before your own) then you would have seen the answer in #5??? Further, the OP gives their support for the BA service in the air.
Personally, I would refrain from stating 'OCD?' in a thread about someone I have never met. One aspect of Netiquette - Wikipedia, the free encyclopedia is to play the ball and not the player.
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In other threads running in SLF I've seen comments on how well BA is dealing with their strike situation. As a former Gold, now Silver and almost Blue ex-frequent BA flyer I beg to differ.
I won't bore you with all the details of a take-it-or-leave-it rerouting from Monday to Sunday, losing a day of my hard earned holidays because of the cancellation of my LHR-GVA connecting flight (the long-haul flight into Heathrow was operating) - no other seats available on that day, wouldn't put me on Swiss either.
So rebooked for Sunday and even checked in for both flights. Got a SMS a couple of hours later - Sunday's LHR-GVA now cancelled. After 40 mins on hold got rebooked on following flight. So 4 hours at LHR, rather than 1hr15.
No, YATGF by BA (Yet Another Typical Ground Failure).
The good news - all my BA miles are now burned. By By BA.
I won't bore you with all the details of a take-it-or-leave-it rerouting from Monday to Sunday, losing a day of my hard earned holidays because of the cancellation of my LHR-GVA connecting flight (the long-haul flight into Heathrow was operating) - no other seats available on that day, wouldn't put me on Swiss either.
So rebooked for Sunday and even checked in for both flights. Got a SMS a couple of hours later - Sunday's LHR-GVA now cancelled. After 40 mins on hold got rebooked on following flight. So 4 hours at LHR, rather than 1hr15.
No, YATGF by BA (Yet Another Typical Ground Failure).
The good news - all my BA miles are now burned. By By BA.
Last edited by ExXB; 25th May 2010 at 18:38. Reason: The long haul flight was into Heathrow ...
I had a flight from LHR to Nice yesterday. Walked on to the 'plane, to be greeted by name by the purser who recognised me from a number of previous flights with her. Flight went well, the special meal wasn't there BUT the meal was close enough anyway. No complaints about the crew, but I didn't think much of the two suits who talked all the way through th safety briefing, paying no attention at all. Champagne in plenty.....benefits of Club Class! My 17th sector on BA this year, and except for one trip during the last strike, no problems. Even that ended up with £100+ refund. Every time, I had far better service than I had on BMI/Lufthansa, American Airlines or even on Turkish, although they were better than the other two.
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Radeng
I agree that the airborne service is good.
But to give you an example of the ground fiasco, I decided to go to T5 customer service yesterday, as I had to go to LHR and had plenty of time to spare.
To cut a long story short, I ended up taking an earful (not unpleasantly or unprofessionally) from a long service agent who knew exactly what needed to be done to sort out my latest problem, but no longer had the authority to do it.
So I have to write a letter to a faceless contact centre, in the hope that they will resolve the matter.
The agent did empathise that this was further punishment on top of the initial failure to get the case there and then to issue a duff payment card and did express frustration at not being allowed to resolve the matter.
That, in a nutshell, sums up my problem with British Airways.
BASSA is making Walsh and the board look very good by stupidity and incompetence, whereas I suspect that they really do not understand the value proposition for self fundingh premium pax and are a bunch of donkeys.
I agree that the airborne service is good.
But to give you an example of the ground fiasco, I decided to go to T5 customer service yesterday, as I had to go to LHR and had plenty of time to spare.
To cut a long story short, I ended up taking an earful (not unpleasantly or unprofessionally) from a long service agent who knew exactly what needed to be done to sort out my latest problem, but no longer had the authority to do it.
So I have to write a letter to a faceless contact centre, in the hope that they will resolve the matter.
The agent did empathise that this was further punishment on top of the initial failure to get the case there and then to issue a duff payment card and did express frustration at not being allowed to resolve the matter.
That, in a nutshell, sums up my problem with British Airways.
BASSA is making Walsh and the board look very good by stupidity and incompetence, whereas I suspect that they really do not understand the value proposition for self fundingh premium pax and are a bunch of donkeys.
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OK credentials first, in the last 5 years I have flown 98 sectors with BA, 33 of which have been in First or Club.
In the same time I have flown 446 sectors with other carriers mainly Middle Eastern ones.
I have had more good flights with BA than bad ones that's for sure, however BA has a fundamental problem with it's cabin crew.
Their too old!
Middle Eastern and Asian airlines have a much bigger turnover of CC because they are generally not seen as life careers or jobs for life. They also generally employ young pretty girls who are on the whole happy to have the job and keen to provide good customer service. These girls tend to leave before they are too jaded, replaced by a fresh batch. (No double meanings meant here)
BA's CC are, on the whole, over the hill. I don't mean that in a safety or even fitness way, but definitely in terms of their eagerness to serve.
Many of them look upon the passengers with disdain and treat the job as a way to pay the mortgage while still being able to traipse around the world.
BA needs to find a way to drastically reduce the average age of their CC, not only will that mean younger and more eager to please CC but with the major reduction in seniority would also greatly reduce the wage bill.
Unfortunately this would exacerbate the ground service problem which started this thread as BA would need to offer these dinosaurs ground jobs if they took them off flying
In the same time I have flown 446 sectors with other carriers mainly Middle Eastern ones.
I have had more good flights with BA than bad ones that's for sure, however BA has a fundamental problem with it's cabin crew.
Their too old!
Middle Eastern and Asian airlines have a much bigger turnover of CC because they are generally not seen as life careers or jobs for life. They also generally employ young pretty girls who are on the whole happy to have the job and keen to provide good customer service. These girls tend to leave before they are too jaded, replaced by a fresh batch. (No double meanings meant here)
BA's CC are, on the whole, over the hill. I don't mean that in a safety or even fitness way, but definitely in terms of their eagerness to serve.
Many of them look upon the passengers with disdain and treat the job as a way to pay the mortgage while still being able to traipse around the world.
BA needs to find a way to drastically reduce the average age of their CC, not only will that mean younger and more eager to please CC but with the major reduction in seniority would also greatly reduce the wage bill.
Unfortunately this would exacerbate the ground service problem which started this thread as BA would need to offer these dinosaurs ground jobs if they took them off flying
BA needs to find a way to drastically reduce the average age of their CC, not only will that mean younger and more eager to please CC but with the major reduction in seniority would also greatly reduce the wage bill.
I personally find the service from older Cabin Crew to be more courteous and respect flows both ways a lot easier. They are also on the whole somewhat more professional. You ain't seen those youngsters downroute after a few beers... it is NOT a pretty sight.
>Many of them look upon the passengers with disdain and treat the job as a way to pay the mortgage while still being able to traipse around the world.<
Definitely not my experience. 18 flights on BA so far this year, and another 18 expected as a minimum. 2 on Lufthansa/BMI, 3 on Turkish, 2 on American, and only Turkish gets near BA for service.
Definitely not my experience. 18 flights on BA so far this year, and another 18 expected as a minimum. 2 on Lufthansa/BMI, 3 on Turkish, 2 on American, and only Turkish gets near BA for service.
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99% of the time cabin crew are catering and hospitality. That really is a job for the young. If you want more money responsility and skills there are options which alas don't involve sunning yourself in a foreign clime.
