swiss service
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Join Date: Dec 2001
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swiss service
Can the superb efforts of Swiss cabin crew overcome the efforts of ground staff to screw up customer relations.. .I ask as a recent passenger who wishes Swiss well.
Join Date: Oct 2000
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I'd like to mention something about "the suberb efforts of Swiss cabin crew": . .. .I flew with Crossair from Lugano-Agno to Paris via Basel last September (yes, it was september 11th!!). The ground crew people were very nice, however, once on the aircraft, the "blue snobbies" started asking me questions in "schwizerduetch" (swiss-german dialect)!!!.... .I am lucky enough (but not proud) to understand that terrible dialect, but how is it that on swiss-italian ground they cannot stick with italian first? At least they could try! It seems swiss-german is becoming the national language... this is a shame (and very bad customer service). . .. .I still believe you get the best customer service with CONTINENTAL AIRLINES! And guess what? Most of their staff are over 40!. .. .Mrs. FloatJockey. .. .______________________________________. .Nothing personal, just complaining as usual...
Join Date: Nov 2001
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I always felt that English was in fact becomming the National language of CH. I commute from Geneva and the SR crew always speak English initially and continue to do so when I reply in my pretty fluent but anglo-accented french. Of course this is a pretty common trend here as I think it is part of of a alightly patronising attirude the Swiss have when it comes to us unwashed foreigners! However it seems the ethos of the new SWISS will be to concentrate on the airlines swissness as is already demonstrated by the marketing of the name in the four national languages as well as english.
