Poor inflight meals on BA -LHR to GLA
Join Date: Nov 2000
Location: Europe
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I think that providing decent food on board is quite important. In Air France (like all the flag carriers)the majority of our pax are businessmen, who have no time for meals most of the times (they come from a meeting/go to a meeting in a rush etc)so the meal they get on board may be the only meal of their day. And we know how important are businessmen for airlines, as they are almost the only ones to pay full fare...
Crew food is a very important issue too. You CAN'T provide a good service if you are hungry/angry. Giving CC a bad meal equals what G.Bethune (former CEO of Continental) in his book "From worst to first" calls "thinning the pizza". You can make a pizza so thin that no one wants to eat it.
Starving the crew and keeping them angry because they realize the lack of respect that lies behind that smart move is a real proof of poor judgement for airline managers. Again as Bethune says, there is always some moron popping out with the smart idea of cutting on that kind of costs in order to save money. Managers out there, revelation #1: IT DOESN'T WORK, it is written on the basic airline management books.
There is a widespread idea that treating crews properly will spoil them. Revelation #2:THIS IS NOT TRUE.
I have worked for years in an airline with poorly gifted and airline-business skilled managers. Since I have moved in a Air France, I can tell that there is a difference in service etc when workers are respected as human beings. I don't mean AF is Santa. Of course what we have we have earned with decades of union fights.
But now (besides other "privileges")we have good meals: hot dishes the same quality of C class, tray of cheese, salad, fruits, and a tray of snacks (2 sandwiches and a rice pudding) in case you get hungry but have a little time to eat. During Safety ground course they stress the importance of not getting hypoglicemic in order to be performant in case of problems.
Well, what to say, I don't want to write an AF apology. But sure I'll do my best to be an asset to a company that treats me the way I have always dreamed. (Last bit: the other day I had mailed at home a 200FF (20£ or 30$) coupon for my son to spend at his wish to make his going back to school sweeter. Mr Flyblue thought someone had doped me when he found me 15 minutes later still holding the coupons and giggling like a moron).
Crew food is a very important issue too. You CAN'T provide a good service if you are hungry/angry. Giving CC a bad meal equals what G.Bethune (former CEO of Continental) in his book "From worst to first" calls "thinning the pizza". You can make a pizza so thin that no one wants to eat it.
Starving the crew and keeping them angry because they realize the lack of respect that lies behind that smart move is a real proof of poor judgement for airline managers. Again as Bethune says, there is always some moron popping out with the smart idea of cutting on that kind of costs in order to save money. Managers out there, revelation #1: IT DOESN'T WORK, it is written on the basic airline management books.
There is a widespread idea that treating crews properly will spoil them. Revelation #2:THIS IS NOT TRUE.
I have worked for years in an airline with poorly gifted and airline-business skilled managers. Since I have moved in a Air France, I can tell that there is a difference in service etc when workers are respected as human beings. I don't mean AF is Santa. Of course what we have we have earned with decades of union fights.
But now (besides other "privileges")we have good meals: hot dishes the same quality of C class, tray of cheese, salad, fruits, and a tray of snacks (2 sandwiches and a rice pudding) in case you get hungry but have a little time to eat. During Safety ground course they stress the importance of not getting hypoglicemic in order to be performant in case of problems.
Well, what to say, I don't want to write an AF apology. But sure I'll do my best to be an asset to a company that treats me the way I have always dreamed. (Last bit: the other day I had mailed at home a 200FF (20£ or 30$) coupon for my son to spend at his wish to make his going back to school sweeter. Mr Flyblue thought someone had doped me when he found me 15 minutes later still holding the coupons and giggling like a moron).
Paxing All Over The World
max_cont, I am just aghast at the short sighted attitude that cuts the cost of CC meals. Having worked in IT for 22 years, I know what the bean counters can get up to but this is barmy.
They are having to spend extra time and effort to produce, order and load different meals when 'C' meals could be going to waste!
I agree that it would be interesting to hear what the easy/GO/Ryans have for lunch.
Crackers, simply crackers! Of course, crackers might be appreciated, especially with a bit of cheese and pickle! Next time, I'll drop a goodie bag off at your door when I board. If you need an extra pinta, don't forget to put the sign out with the empties
They are having to spend extra time and effort to produce, order and load different meals when 'C' meals could be going to waste!
I agree that it would be interesting to hear what the easy/GO/Ryans have for lunch.
Crackers, simply crackers! Of course, crackers might be appreciated, especially with a bit of cheese and pickle! Next time, I'll drop a goodie bag off at your door when I board. If you need an extra pinta, don't forget to put the sign out with the empties
