T5 Miserable Failure To Perform
Join Date: Oct 2007
Location: Essex
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bealine,
Your comment about Ryanair telling its passengers "tough" is, I think, somewhat unfair.
Two examples:
Ryanair put on extra flights to Ireland from Stansted on Saturday to cope with cancellations from Luton on Friday. Remember, this was due to snow - i.e., out of Ryanair's control - and was action not forced on it by the EU directive.
When Ryanair had to cancel an Alicante-Santander flight earlier this year an empty 737 was sent out from Stansted to get the passengers to their destination.
I think many staff at legacy carriers assume that airlines such as Ryanair offer poor service. I am a customer of both BA and Ryanair and know that the differences between the two carriers are not significant, apart from value for money. (I refer here to BA shorthaul.) It is good to see BA apparently getting closer to Ryanair in relation to punctuality!
Your comment about Ryanair telling its passengers "tough" is, I think, somewhat unfair.
Two examples:
Ryanair put on extra flights to Ireland from Stansted on Saturday to cope with cancellations from Luton on Friday. Remember, this was due to snow - i.e., out of Ryanair's control - and was action not forced on it by the EU directive.
When Ryanair had to cancel an Alicante-Santander flight earlier this year an empty 737 was sent out from Stansted to get the passengers to their destination.
I think many staff at legacy carriers assume that airlines such as Ryanair offer poor service. I am a customer of both BA and Ryanair and know that the differences between the two carriers are not significant, apart from value for money. (I refer here to BA shorthaul.) It is good to see BA apparently getting closer to Ryanair in relation to punctuality!
Join Date: May 2002
Location: LGW - Hub of the Universe!
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I will apologise for my comment on both EZY and FR - it was based upon their reputation over 5 years ago. For the record, I have flown on FR and they did exactly what they said they would at the time they said they would do it - and with a smile, so no complaints there!
The trouble with any business is that once you pick up a bad reputation, it tends to stick.
Sorry anyway!
The trouble with any business is that once you pick up a bad reputation, it tends to stick.
Sorry anyway!
Join Date: Aug 2009
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On the other hand, you only have to glance at the comments on airlinequality.com to get a feel for the level of customer service that Ryanair provides when things go wrong. Even allowing for the fact that dissatisfied customers tend to post more often than satisfied ones (on every forum - including this one!), it's a somewhat damning catalogue of poor treatment.
Join Date: Nov 2001
Location: Glasgow
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Just returned from an epic(??!!) journey to Belgium and back.
Friday afternoon BA flight from GLA to LHR late: Aircraft taxied to runway then Captain announced we had missed our slot. Had to sit on taxiway and wait for new slot.
Friday evening flight to Brussels delayed 3 hours due to 'weather conditions'. Some slush on the grass at LHR, but staff unable to tell me what the exact problem was.
Arrived Brussels - no bags. Arrivals hall strewn with luggage. Logged lost bags with handler and a nice Belgian man gave us a lift to Bruges. 1 foot of snow at Brussels, but business as usual.
Monday afternoon flight from Brussels to LHR. Incoming aircraft unable to taxi to stand for 30 mins because some f*ckwit had left some freight blocking the stand. 2 feet of snow at Brussels but business as usual.
Arrived LHR and sat for 2 hours (two hours) waiting for a stand. Captain announced this was because departing aircarft were being de-iced. Got to stand 3 hours late to find all BA short haul flights cancelled. Some slush on grass at LHR, but staff told us the snow was very bad.
BA rep gave us a hotel voucher and told us to pick up bags from belt 7 and go away. Waited for 2 hours at belt 7 - no bags.
Tannoy announcement that coaches were being organised to take us to GLA. Queued for 1 hour and BA man told us bags were in a holding area and they would be sent to our house. Told that we had missed all Glasgow coaches, but we could go to Edinburgh if we wanted.
Got Edinburgh coach to Hamilton services, taxi home. Off to bed now.
Too tired to be angry.
Friday afternoon BA flight from GLA to LHR late: Aircraft taxied to runway then Captain announced we had missed our slot. Had to sit on taxiway and wait for new slot.
Friday evening flight to Brussels delayed 3 hours due to 'weather conditions'. Some slush on the grass at LHR, but staff unable to tell me what the exact problem was.
Arrived Brussels - no bags. Arrivals hall strewn with luggage. Logged lost bags with handler and a nice Belgian man gave us a lift to Bruges. 1 foot of snow at Brussels, but business as usual.
Monday afternoon flight from Brussels to LHR. Incoming aircraft unable to taxi to stand for 30 mins because some f*ckwit had left some freight blocking the stand. 2 feet of snow at Brussels but business as usual.
Arrived LHR and sat for 2 hours (two hours) waiting for a stand. Captain announced this was because departing aircarft were being de-iced. Got to stand 3 hours late to find all BA short haul flights cancelled. Some slush on grass at LHR, but staff told us the snow was very bad.
BA rep gave us a hotel voucher and told us to pick up bags from belt 7 and go away. Waited for 2 hours at belt 7 - no bags.
Tannoy announcement that coaches were being organised to take us to GLA. Queued for 1 hour and BA man told us bags were in a holding area and they would be sent to our house. Told that we had missed all Glasgow coaches, but we could go to Edinburgh if we wanted.
Got Edinburgh coach to Hamilton services, taxi home. Off to bed now.
Too tired to be angry.
Join Date: Aug 2009
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Originally Posted by Rodger Ramjet
1 foot of snow at Brussels, but business as usual...
2 feet of snow at Brussels but business as usual...
2 feet of snow at Brussels but business as usual...
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I've been working in Munich this week and it was -11c when I arrived on Sunday, rocketing up to -3 by Monday morning, due to the arrival of weather that deposited a fair amount of snow.
Got to work Monday, autobahn was salted and cleared, as were main roads, so no problem driving the hire car, although side streets required caution.
MUC seemed to be operating reasonably, although ther emust have been some disruption.
However, this morning, I went for breakfast and nearly fell off my chair laughing, for the local TV station was taking some relish in showing pix of FRA with the headline "Frankfurt am Main; 'Schnee und eiss chaos.'
Maybe it is not just a British affliction.......
Got to work Monday, autobahn was salted and cleared, as were main roads, so no problem driving the hire car, although side streets required caution.
MUC seemed to be operating reasonably, although ther emust have been some disruption.
However, this morning, I went for breakfast and nearly fell off my chair laughing, for the local TV station was taking some relish in showing pix of FRA with the headline "Frankfurt am Main; 'Schnee und eiss chaos.'
Maybe it is not just a British affliction.......
