Go Back  PPRuNe Forums > Misc. Forums > Passengers & SLF (Self Loading Freight)
Reload this Page >

T5 Miserable Failure To Perform

Wikiposts
Search
Passengers & SLF (Self Loading Freight) If you are regularly a passenger on any airline then why not post your questions here?

T5 Miserable Failure To Perform

Thread Tools
 
Search this Thread
 
Old 21st Dec 2009, 04:29
  #41 (permalink)  
 
Join Date: Oct 2007
Location: Essex
Posts: 579
Likes: 0
Received 0 Likes on 0 Posts
bealine,

Your comment about Ryanair telling its passengers "tough" is, I think, somewhat unfair.

Two examples:

Ryanair put on extra flights to Ireland from Stansted on Saturday to cope with cancellations from Luton on Friday. Remember, this was due to snow - i.e., out of Ryanair's control - and was action not forced on it by the EU directive.

When Ryanair had to cancel an Alicante-Santander flight earlier this year an empty 737 was sent out from Stansted to get the passengers to their destination.

I think many staff at legacy carriers assume that airlines such as Ryanair offer poor service. I am a customer of both BA and Ryanair and know that the differences between the two carriers are not significant, apart from value for money. (I refer here to BA shorthaul.) It is good to see BA apparently getting closer to Ryanair in relation to punctuality!
Seat62K is offline  
Old 21st Dec 2009, 07:00
  #42 (permalink)  
 
Join Date: May 2002
Location: LGW - Hub of the Universe!
Posts: 978
Likes: 0
Received 0 Likes on 0 Posts
I will apologise for my comment on both EZY and FR - it was based upon their reputation over 5 years ago. For the record, I have flown on FR and they did exactly what they said they would at the time they said they would do it - and with a smile, so no complaints there!

The trouble with any business is that once you pick up a bad reputation, it tends to stick.

Sorry anyway!
bealine is offline  
Old 21st Dec 2009, 17:20
  #43 (permalink)  
 
Join Date: Aug 2009
Location: London
Age: 61
Posts: 164
Likes: 0
Received 0 Likes on 0 Posts
On the other hand, you only have to glance at the comments on airlinequality.com to get a feel for the level of customer service that Ryanair provides when things go wrong. Even allowing for the fact that dissatisfied customers tend to post more often than satisfied ones (on every forum - including this one!), it's a somewhat damning catalogue of poor treatment.
Rusland 17 is offline  
Old 21st Dec 2009, 19:13
  #44 (permalink)  
Final 3 Greens
Guest
 
Posts: n/a
The trouble with any business is that once you pick up a bad reputation, it tends to stick.
Oh the irony!
 
Old 22nd Dec 2009, 11:22
  #45 (permalink)  
 
Join Date: Nov 2001
Location: Glasgow
Posts: 11
Likes: 0
Received 0 Likes on 0 Posts
Just returned from an epic(??!!) journey to Belgium and back.

Friday afternoon BA flight from GLA to LHR late: Aircraft taxied to runway then Captain announced we had missed our slot. Had to sit on taxiway and wait for new slot.

Friday evening flight to Brussels delayed 3 hours due to 'weather conditions'. Some slush on the grass at LHR, but staff unable to tell me what the exact problem was.

Arrived Brussels - no bags. Arrivals hall strewn with luggage. Logged lost bags with handler and a nice Belgian man gave us a lift to Bruges. 1 foot of snow at Brussels, but business as usual.

Monday afternoon flight from Brussels to LHR. Incoming aircraft unable to taxi to stand for 30 mins because some f*ckwit had left some freight blocking the stand. 2 feet of snow at Brussels but business as usual.

Arrived LHR and sat for 2 hours (two hours) waiting for a stand. Captain announced this was because departing aircarft were being de-iced. Got to stand 3 hours late to find all BA short haul flights cancelled. Some slush on grass at LHR, but staff told us the snow was very bad.

BA rep gave us a hotel voucher and told us to pick up bags from belt 7 and go away. Waited for 2 hours at belt 7 - no bags.

Tannoy announcement that coaches were being organised to take us to GLA. Queued for 1 hour and BA man told us bags were in a holding area and they would be sent to our house. Told that we had missed all Glasgow coaches, but we could go to Edinburgh if we wanted.

Got Edinburgh coach to Hamilton services, taxi home. Off to bed now. Too tired to be angry.
Rodger Ramjet is offline  
Old 22nd Dec 2009, 13:46
  #46 (permalink)  
 
Join Date: Aug 2009
Location: London
Age: 61
Posts: 164
Likes: 0
Received 0 Likes on 0 Posts
Originally Posted by Rodger Ramjet
1 foot of snow at Brussels, but business as usual...

2 feet of snow at Brussels but business as usual...
While I am not denying that Brussels airport may be rather better able to deal with snowfall than any of London's airports are, it has been very far from "business as usual" at BRU over the past few days, with significant numbers of delays and cancellations due to the weather.
Rusland 17 is offline  
Old 22nd Dec 2009, 18:29
  #47 (permalink)  
Final 3 Greens
Guest
 
Posts: n/a
I've been working in Munich this week and it was -11c when I arrived on Sunday, rocketing up to -3 by Monday morning, due to the arrival of weather that deposited a fair amount of snow.

Got to work Monday, autobahn was salted and cleared, as were main roads, so no problem driving the hire car, although side streets required caution.

MUC seemed to be operating reasonably, although ther emust have been some disruption.

However, this morning, I went for breakfast and nearly fell off my chair laughing, for the local TV station was taking some relish in showing pix of FRA with the headline "Frankfurt am Main; 'Schnee und eiss chaos.'

Maybe it is not just a British affliction.......
 
Old 22nd Dec 2009, 20:56
  #48 (permalink)  
 
Join Date: Jan 2005
Location: N. Spain
Age: 80
Posts: 1,311
Likes: 0
Received 0 Likes on 0 Posts
I have Bio - CdG - Abz tomorrow. All finger crossing and prayers welcomed.

Merry Christmas and a Happy Hogmanay to all.
Shack37 is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.