Downright nastiness on the part of check-in staff
Join Date: Jul 2009
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I am not too sure that online check-in is the answer as this assumes the ability to read properly!! In my experience SLF can be extremely selective about what they read during such a process, still denying it when you show them a print-out!!!! 
I fear that there is no hope really. However, as I have said before, there is no excuse for rudeness on either side of the transaction.
I fear that there is no hope really. However, as I have said before, there is no excuse for rudeness on either side of the transaction.
Join Date: Oct 2008
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Don't tar all check-in staff with the same brush. I've always found that a smile and a cheery word goes a long way with both check-in and CC. In over 20 years I've never had truly rude check-in service. And as an example, take a bow Humberside, the check-in people there seem unfailingly chirpy. 
Join Date: Aug 2008
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As has been mentioned, the problem is that check in and gate staff functions are outsourced. The people you are dealing with generally don't give two hoots about your experience with the airline.
I work for a large orange UK airline and even when I check in I meet the same problems as the OP. I often think to myself that if i'm being treated like this then how must the passengers feel? It takes the pleasure out of flying. What a shame when it may be your only flight that year or it is a special event like a surprise weekend away.
@OP I'm glad the crew on board managed to improve your overall experience a little. I would also send Andy an email at easyJet, you will get a reply.
Anyone know if this outsourcing happens in the US?
I work for a large orange UK airline and even when I check in I meet the same problems as the OP. I often think to myself that if i'm being treated like this then how must the passengers feel? It takes the pleasure out of flying. What a shame when it may be your only flight that year or it is a special event like a surprise weekend away.
@OP I'm glad the crew on board managed to improve your overall experience a little. I would also send Andy an email at easyJet, you will get a reply.
Anyone know if this outsourcing happens in the US?
Join Date: Jun 2009
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They're not all bad you know
I feel I must mention at this point some exceptional customer service by Menzies staff at BFS. A couple of weeks ago I was flying my return leg to Bristol. Having checked in online I arrived at the gate to find that I had lost my only photo ID. The young lady on the desk initially said that I'd be unable to board, but then said that if I could wait for the other passengers to board she'd see what she could do.
She then checked my booking details against the card I'd used to pay for the flight, asked some security questions against my personal details on their system, and satisfied I was bona-fide, allowed me to board.
All this was done in a calm, polite and professional manner, and resulted in a very happy passenger.
She then checked my booking details against the card I'd used to pay for the flight, asked some security questions against my personal details on their system, and satisfied I was bona-fide, allowed me to board.
All this was done in a calm, polite and professional manner, and resulted in a very happy passenger.
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How's this for downright unnecessary nastiness.
A young friend of ours was on his first flight on his own, aged about 16, going to Warsaw on the World's 'Favourite' airline His flight was cancelled due to bad weather conditions and he was rerouted via Prague. Fine. And he had to wait an extra few hours at LHR. Fine.
He happens to have a relation who works for the airline at Heathrow, and went to a 'customer service' desk to ask if he could contact that person via the internal 'phone system. not an unreasonable request. The harridan at the desk asked him why, which is probably also not unreasonable, and he explained that he had a few hours to kill and would like to see if his relation could come down and have a coffee with him, adding that he'd been re-routed due to his flight being cancelled - probably quite a big deal for a kid on his first flight - and wasn't sure if he could travel that way without a Czech visa (SA passport).
"Well, bully for you," said the harridan "our internal 'phones are not for children to play with and you can check with the consulate if you need a visa."
There's a youngster who won't be travelling BA again, nor his family, nor their friends, nor mine (not that I would anyway), nor anyone I tell.
A young friend of ours was on his first flight on his own, aged about 16, going to Warsaw on the World's 'Favourite' airline His flight was cancelled due to bad weather conditions and he was rerouted via Prague. Fine. And he had to wait an extra few hours at LHR. Fine.
He happens to have a relation who works for the airline at Heathrow, and went to a 'customer service' desk to ask if he could contact that person via the internal 'phone system. not an unreasonable request. The harridan at the desk asked him why, which is probably also not unreasonable, and he explained that he had a few hours to kill and would like to see if his relation could come down and have a coffee with him, adding that he'd been re-routed due to his flight being cancelled - probably quite a big deal for a kid on his first flight - and wasn't sure if he could travel that way without a Czech visa (SA passport).
"Well, bully for you," said the harridan "our internal 'phones are not for children to play with and you can check with the consulate if you need a visa."
There's a youngster who won't be travelling BA again, nor his family, nor their friends, nor mine (not that I would anyway), nor anyone I tell.
