Viking Airlines
Join Date: Aug 2009
Location: Stockholm
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passenger feedback regarding Viking's onboard service is very complimentary
since there doesn't appear to be any other information/feedback about the Viking onboard service in the 'public domain' that would strongly support your statement; whether true or not, I guess we can assume that it is not coming from an entirely unbiased position either
Join Date: Aug 2007
Location: manchester
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well i can say i am completely unbiased and I flew on Viking for the first time in July.
I would have no hesitation in flying with them again - I do know they have suffered a few delays this year but onboard I was pleased with the service despite the crew being hounded by foreign ground handlers.
In fact I would go as far as to say that the crew were amongst some of the friendliest I have encountered in my many years of flying. The inflight meal was certainly edible and the legroom more than adequate.
Many negative reviews on Viking Airlines were based on their old fleet of McDonnell Douglas aircraft and as these are being phased out rapidly (I believe they only have one or two left) the service level has increased significantly.
I would have no hesitation in booking Viking for any of my clients travelling out on holiday.
I would have no hesitation in flying with them again - I do know they have suffered a few delays this year but onboard I was pleased with the service despite the crew being hounded by foreign ground handlers.
In fact I would go as far as to say that the crew were amongst some of the friendliest I have encountered in my many years of flying. The inflight meal was certainly edible and the legroom more than adequate.
Many negative reviews on Viking Airlines were based on their old fleet of McDonnell Douglas aircraft and as these are being phased out rapidly (I believe they only have one or two left) the service level has increased significantly.
I would have no hesitation in booking Viking for any of my clients travelling out on holiday.
Join Date: Jul 2003
Location: Moved back to enemy territory... Leeds!!
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"well i can say i am completely unbiased and I flew on Viking for the first time in July"
and then ruin it with........
"I would have no hesitation in booking Viking for any of my clients travelling out on holiday"
and then ruin it with........
"I would have no hesitation in booking Viking for any of my clients travelling out on holiday"
Join Date: Aug 2007
Location: manchester
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yes i am a travel agent - why should that make me biased towards one airline or another?
It was the first time I flew with them and I was impressed - I have also flown Monarch, Thomson Airways, TCX and many others. At the end of the day if their price is right then I wouldnt hesitate selling them. If they were not good however, then I wouldnt recommend them. This does not make me biased.
Some people on this forum need to get a grip and get off their soap box - everyone has an opinion and are entitled to it whether you like it or not.
It was the first time I flew with them and I was impressed - I have also flown Monarch, Thomson Airways, TCX and many others. At the end of the day if their price is right then I wouldnt hesitate selling them. If they were not good however, then I wouldnt recommend them. This does not make me biased.
Some people on this forum need to get a grip and get off their soap box - everyone has an opinion and are entitled to it whether you like it or not.
Join Date: Dec 2006
Location: SOUTH EAST
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Well said,
As an agent we have sold them since their main launch this summer and feedback has been very good. Yes they have had a few hiccups along the way but nothing different than Thomson / Monarch etc.
We have a very good relationship with them, they are allways helpful to us and to be honest, if i could book them all day i would be happy as they don't have the red tape you get with the big boys. never have a problem getting hold of them, responses are quick and are a pleasure to deal with. If one of our agents make a slight error, a quick call and 9/10 it is sorted instantly and they dont punish us like Thomas Cook do (who i hate having to deal with).
Looking forward to their expanded flying schedule next year, more new routes for me to sell. Just wish these others were as flexible as they are.
As an agent we have sold them since their main launch this summer and feedback has been very good. Yes they have had a few hiccups along the way but nothing different than Thomson / Monarch etc.
We have a very good relationship with them, they are allways helpful to us and to be honest, if i could book them all day i would be happy as they don't have the red tape you get with the big boys. never have a problem getting hold of them, responses are quick and are a pleasure to deal with. If one of our agents make a slight error, a quick call and 9/10 it is sorted instantly and they dont punish us like Thomas Cook do (who i hate having to deal with).
Looking forward to their expanded flying schedule next year, more new routes for me to sell. Just wish these others were as flexible as they are.
Join Date: Jan 2009
Location: Northumberland
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Viking.. well where do I start.
Having dealt with them at NCL las year, they were a nightmare that made national news. (unscheduled fuel stops, offloading bags by the hundred, 11hr delays). However....
It seems that they have now got their act together, the MD83 is no longer scheduled for a totally unsuitable NCL-HER run. Reports from people who have flown them say that their service is not bad, and comments on their crews are complimentary... however.
They suffer from the same problems of any small-ish carrier. WHen things go wrong, lack of spare aircraft hits them hard. While TCX, MON, etc can adjust schedules to spread the delay/minimise the problem,... VIK just don't have the flexibility, so the knock-on effect is pretty harsh.
In short, their attitude and service is comparable (superior?) to the bigger airlines, their contingency plans in a delay, are bound to be inferior.
Don't believe all reports you read. The travelling public will be quick to rant and criticise, but very slow to compliment. Online reviews are rarely written by people who were satisified. They tend to be written by the exceptionally pleased, and anyone who had even the slightest grievance. Needless to say its pretty obvious which is the bigger group at ANY airline!
RTG!
Having dealt with them at NCL las year, they were a nightmare that made national news. (unscheduled fuel stops, offloading bags by the hundred, 11hr delays). However....
It seems that they have now got their act together, the MD83 is no longer scheduled for a totally unsuitable NCL-HER run. Reports from people who have flown them say that their service is not bad, and comments on their crews are complimentary... however.
They suffer from the same problems of any small-ish carrier. WHen things go wrong, lack of spare aircraft hits them hard. While TCX, MON, etc can adjust schedules to spread the delay/minimise the problem,... VIK just don't have the flexibility, so the knock-on effect is pretty harsh.
In short, their attitude and service is comparable (superior?) to the bigger airlines, their contingency plans in a delay, are bound to be inferior.
Don't believe all reports you read. The travelling public will be quick to rant and criticise, but very slow to compliment. Online reviews are rarely written by people who were satisified. They tend to be written by the exceptionally pleased, and anyone who had even the slightest grievance. Needless to say its pretty obvious which is the bigger group at ANY airline!
RTG!
Join Date: Feb 2009
Location: UK
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"They suffer from the same problems of any small-ish carrier. WHen things go wrong, lack of spare aircraft hits them hard. While TCX, MON, etc can adjust schedules to spread the delay/minimise the problem,... VIK just don't have the flexibility, so the knock-on effect is pretty harsh."
RTG - sorry mate, dont know where you get your facts from but Viking have had a standby B737-800 in the fleet since 10 July, so 50% of what you've written above is tripe...
RTG - sorry mate, dont know where you get your facts from but Viking have had a standby B737-800 in the fleet since 10 July, so 50% of what you've written above is tripe...
Join Date: Apr 2009
Location: London
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Bristol Airport
Does anybody who works for viking know if they are going to have cabin crew based at Bristol for next summer.
Also, what aircraft are they going to have based there ??????
Thanks in advance for any replies
Also, what aircraft are they going to have based there ??????
Thanks in advance for any replies
Join Date: Sep 2009
Location: sheffield
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Viking Airlines
Just a quick message regarding the poor reviews on Viking. It always seems that people are very fast to post negative reviews but never post good reviews. Up until 2007 i spent 4 years working in the travel industry overseas, most of my time was spent with Mytravel but have also worked for other member of what was then "the big 4" thomas cook and thomson.
I have recently travelled to Sharm with Viking, we were delayed 40 mins outbound and returned just 15 mins behind schedule. The aircraft was clean, staff friendly and ouboard service probably better than most i have came accross before.
Whilst working for Mytravel we were always faced with poor reviews on timings, seat pitch etc and whilst i worked with them i firmly believed we were probably one of the most timely airlines in the business and won several punctuality rewards as well as rewards for outstanding in flight meals.
I had never came accross Viking before this holiday as they were not gracing the britsh skies when i worked in the industry however, people who have booked to travel with them i would say dont panic. They seem a good airline wanting to make a business and also wanting to give the good old british public a choice of who to fly with rather than just the "big 2". If you ask me it simply puts some competition back into a struggling market.
My flight with Viking was less than 2/3 of the price with the big 2 and i firmly believe i got better service than both tcx and tom would ever deliver.
I will certainly be booking Viking again and hopefully this puts some peoples minds at rest.
Well done Viking
