Your favourite cabin crew?
Join Date: Sep 2008
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In all seriousness
This is a actually really good thread and I have often tried to think of what would constitute "favourite cabin crew", and hence coming up with things that I could bring to the table during feedback/workstream meetings.
Just like "what is your favourite airline", so many things are taken into account. For example, I have been SLF on many airlines. If the flight is on time, food is served timely and looks good, and my seat is not broken and my IFE system works, then that is a really good flight! So naturally, I would say all aspects are good including cabin crew. So it is only when there are problems that you can really see how good the cabin drew are.
Earlier I said that Singapore have the best cabin crew. But I have never had any problems on a Singapore Airlines flight. But the cabin crew are so welcoming, friendly faces - glowing faces and they seem to have genuinely friendly smiles. Now perhaps this is a psycolgical thing - I'm sure there are psycologists that have worked out what is a naturally friendly face that all humans are instantly attracted to (in terms of feeling at ease, comforted, trust etc).
And perhaps the reason people say Singapore, and a few middle eastern airlines is because the cabin crew are mostly from South-East asia like philippines, thailand etc and perhaps they just have the "right" face. So the moment you meet this cabin crew, they already have points in the bag because immediately you feel at ease.
On the other hand, I can think of a few english colleagues in my present work that are so friendly and sociable but they always look like they have just had an argument with their bf/husband! They just can't help it. So from a pasenger point of view, that is not a good advertisement for the airline. And this is perhaps why european airlines do not feature so high in people's opinions.
I also believe that the uniform has a very big importance and I am surprised when I see other airline's cabin crew because surely every airline must employ a fashion designer who has experience with knowing what colours give the right impression and what style - again we are back to the psycological reasons.
I honestly believe (and I'm trying not to be biased here) but Virgin really do look the best. The striking red colour but also the style. It is extremely smart and has great lines and I think people really to take to it well when they see a group of us walking in the airport. I hope I haven't started an argument!
Just like "what is your favourite airline", so many things are taken into account. For example, I have been SLF on many airlines. If the flight is on time, food is served timely and looks good, and my seat is not broken and my IFE system works, then that is a really good flight! So naturally, I would say all aspects are good including cabin crew. So it is only when there are problems that you can really see how good the cabin drew are.
Earlier I said that Singapore have the best cabin crew. But I have never had any problems on a Singapore Airlines flight. But the cabin crew are so welcoming, friendly faces - glowing faces and they seem to have genuinely friendly smiles. Now perhaps this is a psycolgical thing - I'm sure there are psycologists that have worked out what is a naturally friendly face that all humans are instantly attracted to (in terms of feeling at ease, comforted, trust etc).
And perhaps the reason people say Singapore, and a few middle eastern airlines is because the cabin crew are mostly from South-East asia like philippines, thailand etc and perhaps they just have the "right" face. So the moment you meet this cabin crew, they already have points in the bag because immediately you feel at ease.
On the other hand, I can think of a few english colleagues in my present work that are so friendly and sociable but they always look like they have just had an argument with their bf/husband! They just can't help it. So from a pasenger point of view, that is not a good advertisement for the airline. And this is perhaps why european airlines do not feature so high in people's opinions.
I also believe that the uniform has a very big importance and I am surprised when I see other airline's cabin crew because surely every airline must employ a fashion designer who has experience with knowing what colours give the right impression and what style - again we are back to the psycological reasons.
I honestly believe (and I'm trying not to be biased here) but Virgin really do look the best. The striking red colour but also the style. It is extremely smart and has great lines and I think people really to take to it well when they see a group of us walking in the airport. I hope I haven't started an argument!
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Emirates/Etihad combined first - crew polite, always try and help
Qatar - 2 nd
BA - 3rd some of the hosties are not too kind, however my last trip were lovely.
Virgin - 4th service was awful out of JNB!!
Lastly Air Canada got attacked by the FA as I wanted different choice of meal and she pushed me into my seat - did get offered an upgrade by the seniors said no thanks!! - then they took us of the flight going home, bags were split open ruined ski jackets!! Did compensate us but overall experience NEVER AGAIN!!
Qatar - 2 nd
BA - 3rd some of the hosties are not too kind, however my last trip were lovely.
Virgin - 4th service was awful out of JNB!!
Lastly Air Canada got attacked by the FA as I wanted different choice of meal and she pushed me into my seat - did get offered an upgrade by the seniors said no thanks!! - then they took us of the flight going home, bags were split open ruined ski jackets!! Did compensate us but overall experience NEVER AGAIN!!
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Singapore Airlines is probably the most consistently good. Emirates is inconsistent. Etihad not bad at all. Thai is also good. Qatar is good. And - gasp - I actually love the homely, familiar and friendly service offered by the senior crew at the front in F class on Air-India's new Boeings!! They may not have all the latest gizmos and gadgets and super technology. But, hey, I've got all that at home anyway. When I step on a 'plane, I prefer the human contact element of Customer Service and a break away from the day-to-day gadgets. Hence I've mentioned Air-India.
And BA is also hard to beat.
And BA is also hard to beat.
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There is something very comforting and I'm proud to say "British" when boarding a BA flight from somewhere like Baku, Tripoli or Kiev. Singapore and Thai have that real Asian air of hospitality. Enjoyed my one flight with Etihad and none of my flights with ANY of the US carriers! The worst European CC? Alitalia and Air France!
The annual Skytrax awards have been released and the.......
Best cabin staff
1. Malaysia Airlines
2. Asiana Airlines
3. Thai Airways
4. Singapore Airlines
5. Cathay Pacific
Not surprisingly, Qantas is nowhere to be seen!
Also;
Best in-flight entertainment
1. Emirates
2. Singapore Airlines
3. Virgin Atlantic
4. Cathay Pacific
5. Qatar Airways
Best first class
1. Singapore Airlines
2. Emirates
3. Qatar Airways
4. Cathay Pacific
5. Thai Airways
Best business class
1. Etihad Airways
2. Singapore Airlines
3. Virgin Atlantic
4. British Airways
5. Air New Zealand
Best economy class
1. Qatar Airways
2. Asiana Airlines
3. Air New Zealand
4. Singapore Airlines
5. Malaysia Airlines
Best cabin staff
1. Malaysia Airlines
2. Asiana Airlines
3. Thai Airways
4. Singapore Airlines
5. Cathay Pacific
Not surprisingly, Qantas is nowhere to be seen!
Also;
Best in-flight entertainment
1. Emirates
2. Singapore Airlines
3. Virgin Atlantic
4. Cathay Pacific
5. Qatar Airways
Best first class
1. Singapore Airlines
2. Emirates
3. Qatar Airways
4. Cathay Pacific
5. Thai Airways
Best business class
1. Etihad Airways
2. Singapore Airlines
3. Virgin Atlantic
4. British Airways
5. Air New Zealand
Best economy class
1. Qatar Airways
2. Asiana Airlines
3. Air New Zealand
4. Singapore Airlines
5. Malaysia Airlines
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- easyJet (i work with some beautiful girls at LTN)
- Wizzair (yes ive flown a few times with them as SLF, and what lacks of the legroom makes up for some of the most beautiful eastern european girls in the airline)
- THY turkish airlines
- BA (all the crew ive seen when flying SLF have been wonderful, especially a little mention to the crew on BA677 IST-LHR on 14th dec 08, a real fun crew and very helpful to me giving advice etc on my new cc job for EZY)
phil
- Wizzair (yes ive flown a few times with them as SLF, and what lacks of the legroom makes up for some of the most beautiful eastern european girls in the airline)
- THY turkish airlines
- BA (all the crew ive seen when flying SLF have been wonderful, especially a little mention to the crew on BA677 IST-LHR on 14th dec 08, a real fun crew and very helpful to me giving advice etc on my new cc job for EZY)
phil
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Yes, another vote for Thomson from me...
Continental have always been excellent as have BA. I'll also go completely against the vein and say that Virgin are amongst the worst I've experienced.
If I was being completely sexist and basing this on looks alone, due entirely to a flight to Oz many, many moons ago, Lauda Air. The recruitment of their staff back in the early 90's MUST have been a tough job - every one of them was blond and every one of them was stunning.
Mind you that might have had something to do with the fact that Nikki Lauda was piloting the plane that day!
Continental have always been excellent as have BA. I'll also go completely against the vein and say that Virgin are amongst the worst I've experienced.
If I was being completely sexist and basing this on looks alone, due entirely to a flight to Oz many, many moons ago, Lauda Air. The recruitment of their staff back in the early 90's MUST have been a tough job - every one of them was blond and every one of them was stunning.
Mind you that might have had something to do with the fact that Nikki Lauda was piloting the plane that day!
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my fav
my fave would have to be
Charter - Monarch
European - Easy jet
American - Continental
British - British Airways
Asian - Cathy Pacific
Best over all - Virgin Blue
Charter - Monarch
European - Easy jet
American - Continental
British - British Airways
Asian - Cathy Pacific
Best over all - Virgin Blue
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bmi Teesside crews always used to be helpful and friendly, when bmi bothered to fly from Teesside.
TAP Portugal have always been good.
KLM generally OK, but occasionally less than interested.
EasyJet variable - some OK, some miserable.
NorthWest often have a bad attitude.
Personal opinion only, respect to all crew having to put up with miserable sods like me all day.
TAP Portugal have always been good.
KLM generally OK, but occasionally less than interested.
EasyJet variable - some OK, some miserable.
NorthWest often have a bad attitude.
Personal opinion only, respect to all crew having to put up with miserable sods like me all day.
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My vote goes to the Inverness based FlyBE team- all friendly, caring and courteous individulas.
A close second would be British Airways,-followed by Cathay, Lufthansa, VLM, Easyjet, Germanwings, Loganair and Thomson.
Worst experiences I have had would be with TAP Air Portugal and Iberia whose CC unfortunatly didnt reflect the normally genuine hospitable nature of their respective nations on the occassions I have flown with them; cant say I've ever been impressed by Virgin either sadly.
A close second would be British Airways,-followed by Cathay, Lufthansa, VLM, Easyjet, Germanwings, Loganair and Thomson.
Worst experiences I have had would be with TAP Air Portugal and Iberia whose CC unfortunatly didnt reflect the normally genuine hospitable nature of their respective nations on the occassions I have flown with them; cant say I've ever been impressed by Virgin either sadly.
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Always the Glasgow BA Shuttle crew, now they are no more 
BUT loving the :
BA LGW Crew - consistently good
BA LHR Club Eurofleet Pursers - always go the extra mile
FCA (Now TOM) Manchester crew - Really friendly and up for a laugh
EZY Crew - full of character
Thanks to all the friendly ones out there
Thumbs down to the moany cruellas
BUT loving the :
BA LGW Crew - consistently good
BA LHR Club Eurofleet Pursers - always go the extra mile
FCA (Now TOM) Manchester crew - Really friendly and up for a laugh
EZY Crew - full of character
Thanks to all the friendly ones out there
Thumbs down to the moany cruellas
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As a bloke who travels mostly with his family nowadays, I cannot look past Virgin Atlantic. The Flight Attendants always look after my kids really well, despite the fact that the last place they probably want to be is amongst the family 'scrum' that is the back of the 747-400 to/from MCO!!
Kind, attentive, helpful and my kids cannot wait to fly them again - enough said. Next time though, I'll try get us further forward and away from the screaming babies.
As for 'foxyness', they could have a face like a bag of spanners for all I care. It's just that if they did, they'd scare the kids - that's why we go Virgin
Jock
Kind, attentive, helpful and my kids cannot wait to fly them again - enough said. Next time though, I'll try get us further forward and away from the screaming babies.As for 'foxyness', they could have a face like a bag of spanners
for all I care. It's just that if they did, they'd scare the kids - that's why we go Virgin Jock