easyJet cancellations
Join Date: Oct 2000
Location: Sunny Sussex
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I flew LGW- GVA with Ezy in January, no problem. On return, our flight to LGW was cancelled four times due to snow. Since this involved being continually rebooked , put up in hotels, getting up at 4am, checking in, being cancelled, queueing for hours in what can only be described as pandemonium conditions at GVA, whilst other operators were getting out, for rebooking, queuing again for hours for hotel vouchers, being ripped off by taxi drivers & finally, getting blown off by Ezy customer services on our eventual return to the UK, which incidentally was by car, having completely lost faith in Ezy's ability to operate a credible service, my only advice is make sure you have comprehensive & well understood travel insurance.
I eventually got all my expenses back, after Ezy gave us the same point to point stuff. When we asked for the refund of the taxi fare, they told us we should havce used the train to get to the hotel - with a snowboard, two bags and a three year old! I couldn't see myself schlepping about an unfamiliar city at night in the snow with all that lot.
This year? We're going by Eurostar - never again on Easy jet, never, ever again. The airline experience is too miserable now to countenance & to cap it all, door to door, it will be an hour quicker by train and cheaper too by nearly £100.
I eventually got all my expenses back, after Ezy gave us the same point to point stuff. When we asked for the refund of the taxi fare, they told us we should havce used the train to get to the hotel - with a snowboard, two bags and a three year old! I couldn't see myself schlepping about an unfamiliar city at night in the snow with all that lot.
This year? We're going by Eurostar - never again on Easy jet, never, ever again. The airline experience is too miserable now to countenance & to cap it all, door to door, it will be an hour quicker by train and cheaper too by nearly £100.
Join Date: Oct 2000
Location: Sunny Sussex
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I called them from the four hour queue at GVA trying to get a flight to anywhere & got short shrift, then on arrival back in the UK, I cancelled my return flight & was refunded the cost of that less charges - that took two weeks to process & was told that my expenses were not covered. Since my insurance coughed up for that, I didn't pursue it with Ezy.
The thing for me, wasn't the money - £300 or so in extra cost, but the sheer stress of being stuck far from home, alone with a toddler in a situation that can only be described as chaos. Had it been just me, I would have found a bar & stayed there until it all calmed down, but with a small child in tow, it was a nightmare. I don't blame Ezy for the weather, but the agents running things at GVA - I used to work at LSG running operations, so I'm aware of how airports work - we were queueing with hundreds of other people to rebook flights and obtain hotac and the desks were manned with two or three people. Fights were breaking out, the police were getting involved, it was a deeply unpleasant end to a lovely trip.
The nadir was arriving back at the airport at 5am for a flight, checking in, going down to departures only to have the flight canxd with no notification - a hundred and fifty or so of us were just left in a departure lounge with no information on the boards, no staff member to tell us the flight was off, so we had to work out for ourselves that the game was up & wander back to baggage reclaim which was 10 deep at the carousels - I was on the verge of just leaving without my bags after three hours of waiting for them to appear. I'll never put myself through that again.
The thing for me, wasn't the money - £300 or so in extra cost, but the sheer stress of being stuck far from home, alone with a toddler in a situation that can only be described as chaos. Had it been just me, I would have found a bar & stayed there until it all calmed down, but with a small child in tow, it was a nightmare. I don't blame Ezy for the weather, but the agents running things at GVA - I used to work at LSG running operations, so I'm aware of how airports work - we were queueing with hundreds of other people to rebook flights and obtain hotac and the desks were manned with two or three people. Fights were breaking out, the police were getting involved, it was a deeply unpleasant end to a lovely trip.
The nadir was arriving back at the airport at 5am for a flight, checking in, going down to departures only to have the flight canxd with no notification - a hundred and fifty or so of us were just left in a departure lounge with no information on the boards, no staff member to tell us the flight was off, so we had to work out for ourselves that the game was up & wander back to baggage reclaim which was 10 deep at the carousels - I was on the verge of just leaving without my bags after three hours of waiting for them to appear. I'll never put myself through that again.
Join Date: Jan 2006
Location: France
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Easyjet to Geneva 14 July
My 14 July flight Gatwick to Geneva was cancelled late in the evening. We had not been offered meal vouchers in spite of hours of delay. Eventually we were told that easyJet would pay for accommodation but no list of hotels was provided, and no transport was provided to get us to one. There were seats available on a later flight but we were not allowed to swap to that flight. We were told to go home and rebook for the next day but for many people "home" was Geneva and there was no Internet access available. One or two people managed to use their mobile phones to ask others to book for them. There was much anger and the police were called. I was told by two officials that I could rebook from Bristol. Subsequently this turned out not to be true. The claim form on easyJet's website is indeed a magical thing which appears and disappears. I wrote to Luton by snailmail. Was eventually given a refund of the ticket cost but have received no compensation for the lie I was told re rebooking via Bristol, which cost me dear. The reason now given for the cancellation is "adverse weather conditions" and so no compensation is payable. But aircraft were flying from Gatwick and - so far as I have so far been able to ascertain - weather conditions were good at Geneva. So is this another lie?
