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Ryanair-Questions, comments, bouquets & brickbats (Merged)

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Ryanair-Questions, comments, bouquets & brickbats (Merged)

Old 10th Apr 2010, 21:15
  #501 (permalink)  
 
Join Date: Jan 2010
Location: France
Posts: 402
I think it's a question of getting pax info to satisfy the conditions of API required by various countries as security details of the passengers arriving on various flights ..................
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Old 11th Apr 2010, 18:10
  #502 (permalink)  
 
Join Date: Sep 2007
Location: Brussels
Posts: 144
@ fancy navigator : things have changed, these details don't appear any more on the Ryanair boarding passes.
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Old 10th Jun 2010, 17:24
  #503 (permalink)  
 
Join Date: Apr 2008
Location: East Anglia
Age: 80
Posts: 437
Ryan Air Oline check in failure?

Anyone like me having no response this afternoon from Ryan air on line check in web page having inserted all their flight details?
Also no response from their Contact us...telephone lines.
First time in years this has been a problem.
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Old 10th Jun 2010, 23:22
  #504 (permalink)  
 
Join Date: Feb 2008
Location: Where its at
Age: 37
Posts: 228
Actually, I have had this happen to me a couple of times over the years. Both times I was unsucessfully trying to check in online the evening before morning flights and upon arriving at the airport, the ground staff acknowledged that there had been a problem with the online system and checked me in without charging me.

The only thing is that it is difficult to know whether the problem lies with you or with ryanair until you actually get to the airport. Do you have the latest version of adobe reader and the latest versions of your internet browser (firefox, i.e. etc...)?

Maybe try another computer. If you still dont have any joy then its probably safe to say that the problem lies with the airline website. If this is the case they should allow you to check in at the airport without charging you.

Good luck

Anansis
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Old 11th Jun 2010, 18:29
  #505 (permalink)  
 
Join Date: Apr 2008
Location: East Anglia
Age: 80
Posts: 437
Thank you for that information...I am still trying and so far have tried on three different computers with no luck...the website is working...but the execute button when clicked upon seems dead...I will let you know how it works out.
I confirm all the computers have the latest abode etc.
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Old 11th Jun 2010, 19:03
  #506 (permalink)  
 
Join Date: Apr 2008
Location: East Anglia
Age: 80
Posts: 437
Pleased to report success... after 30 hours of trying... to print off a Ryan Air boarding pass.
Following your advice I downloading Firefox and used it and it was all PFM.
I was having no success with Google Chrome as the browser on all the computers...do not know why?
Thank you very much ...we can as they say now... "Get on with our lives!
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Old 13th Jun 2010, 20:10
  #507 (permalink)  
 
Join Date: Mar 2004
Location: Denmark
Age: 60
Posts: 64
Ryanair online booking strange experience

I have just booked tickets with Ryanair from Denmark to Stansted, and for the first time I got careless and made a mistake with the date of the return flight. I know that’s gona cost me – foolish, my bad.

So after some swearing I decide to change the booking knowing that they will rip my shirt of. And yes they charge me 280 DKK ( around 30-35 £) in “Flight Change Fee”. All to be expected.

Here comes the strange part: I was NOT charged 40 DKK (5 £) for using my Mastercard a second time!!

How can that be? Is there a bug in their system? That is obvious money not earned! I think Ryanair is losing the grip!!
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Old 13th Jun 2010, 20:17
  #508 (permalink)  
 
Join Date: Feb 2001
Location: In transit
Age: 67
Posts: 3,058
Well if MoL sees this that 40DKK will be on your account as fast as lightning. Would you like me to tell him!

I've noticed when going back to an EZY booking (I don't fly O'Keary) to make a change or add an ancillary charge, that the fee is not charged.

I had a strange experience yesterday, I recharged our prepaid Dutch cellphone. It had a balance of a couple of Euros, I added €40, got the receipt etc, and this morning get a text saying the balance is now €113. Don't know yet how much they've taken off my card of course!
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Old 13th Jun 2010, 21:58
  #509 (permalink)  
 
Join Date: Dec 2009
Location: Cumbria
Posts: 586
PA28Viking:

No, no mistake at all. I'm rather stunned that you would think that Ryanair would not understand your difficulties and simply waive the painful cost of having a customer with a credit card.

When, in two months time, Ryanair introduces their "fresh air" flights, decompress the cabins and start charging £50 for the oxygen mask to drop you will be one of those saying "Wait...shouldn't air be included?"..well, until you turn blue...and please have the exact currency for Cabin Crews convenience.

"Thank you for flying Ryanair. Cheap flights until you pay".
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Old 13th Jun 2010, 21:59
  #510 (permalink)  
 
Join Date: Feb 2008
Location: Where its at
Age: 37
Posts: 228
Like Capetonian, I have added ancilliary services such as baggage, speedy boarding etc to a FR booking and have never had to pay the card fee again.

If you think about it, if the charge were applied per transaction as opposed to per flight , Ryanair couldn't get away with the system they currently have in place. Therefore I assume they only charge per person per flight.
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Old 24th Jul 2010, 18:36
  #511 (permalink)  
 
Join Date: Jan 2008
Location: There and here
Posts: 1,847
Ryanair compensation question

I was having a chinwag with the neighbours this sunny afternoon and they were telling me how their parents were due to fly with Ryanair to Spain for a celebration, but how one of the parents had a heart attack and is in hospital (and recovering well). They sent a letter to Ryanair to both cancel and notify them of their new situation with a covering medical letter and as this was several weeks ahead of their flight, they expected this to be a simple matter of a full refund......

Apparently the aforementioned airline are not giving any satisfaction and I am only aware, vaguely, of passenger rights and thought that there might be someone on here that would know the ins and outs of such a situation. They said that not even the baggage charges were to be refunded ? That seems a bit harsh..



SHJ
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Old 24th Jul 2010, 21:04
  #512 (permalink)  
 
Join Date: Aug 2009
Location: London
Age: 56
Posts: 164
Ryanair is under no obligation to refund the cost of a flight cancelled by the passenger for whatever reason. They should refund the taxes and charges, but their 'administration fee' will inevitably be greater than the amount due.

Presumably, your neighbours' parents can claim on their travel insurance? (Although it's probably hardly worth their while for what is almost bound to be a very small amount of money).
Rusland 17 is offline  
Old 1st Aug 2010, 12:12
  #513 (permalink)  
 
Join Date: May 2001
Location: Escrick York england
Posts: 1,549
over wing exit seats ryanair

anyone know where i can find the script that says how old a person can be to sit in the exit seats

my 6 foot 3 16 year old was told he couldt sit in the exit seats afterr we# paid extra to get to the front of the boarding cue
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Old 4th Aug 2010, 09:41
  #514 (permalink)  
 
Join Date: Dec 2001
Location: UK
Posts: 75
Ryanair question

Hello
I am unable to find on the ryanair website if there is a maximum number of kids I can take on a flight. I was hoping to take myself and four children with ryainair to France. They are 14,12,7 and six years old. Normally its myself and the missus but its just me this time.

Any help much appreciated.

regards
zero
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Old 4th Aug 2010, 16:04
  #515 (permalink)  
 
Join Date: Apr 2002
Location: Put out to graze
Age: 60
Posts: 1,036
at EZY its one adult (over 16) per 10 children. Not that that helps you much but no one else has answered you yet!
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Old 4th Aug 2010, 16:32
  #516 (permalink)  
 
Join Date: Dec 2002
Location: Herefordshire
Posts: 545
Try this..

..it took me 20 seconds..

Ryanair.com .. click on "contact us" for email addy and 'phone numbers.

Happy trip.bm.
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Old 4th Aug 2010, 21:48
  #517 (permalink)  
Paxing All Over The World
 
Join Date: May 2001
Location: Hertfordshire, UK.
Age: 63
Posts: 9,104
You have to admire the FR publicity people. Here is a paragraph from the BBC web site, announcing the increase in their pax numbers, and the fall in BAs.

"Ryanair's unbeatable formula of the lowest fares, no fuel surcharges and industry leading customer service continues to encourage passengers to switch from high fares, fuel surcharging [and] strike-ridden flag carriers," spokesman Stephen McNamara said.
[I used purple for the text as it really is purple prose!]

Congratulations Mr McNamara, you ought to get a bonus for that but I doubt you will.
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Old 5th Aug 2010, 21:31
  #518 (permalink)  
 
Join Date: Jul 2007
Location: Glasgow
Age: 62
Posts: 24
Ryanair at Edinburgh

Can anybody confirm how diligent Ryanair staff are with cabin baggage restrictions at EDI?

I have witnessed varying levels of checks at different airports in the past. At PIK, the Ryanair girl had a set of scales set up before security weighing luggage and making passengers scramble about on the floor re-distributing clothing between bags to ensure nbody exceeded weight limits.

However, at GRO it was the exact opposite with nobody seeming to bother and passengers passing through security with large cases which were obviously well over the dimension limit in many instances.
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Old 17th Aug 2010, 17:34
  #519 (permalink)  
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Join Date: May 2008
Location: Somewhere between E17487 and F75775
Age: 76
Posts: 723
Copeland, you described the situation perfectly. My wife inadvertedly left a sculpture tool a few inches long, in her bag, which was found at GRO by security. They told her she was welcome to take it with her but added "you know it will be confiscated at Stansted on the way back". Since it was expensive, the friendly Guardia Civil allowed her to hand it back to me waiting to see her off.

Bags, foodstuffs, liquid etc., all at the discretion of the staff there, who are able to think for themselves, assess the situation, and make their own decisions. The first word of the next sentence would be "Unlike..." but I won't go on as it's from the School of the Bleedingly Obvious, as Basil Fawlty would have said.

New flavour of the Month: TGV from Perpignan to London via Paris. Much nicer !
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Old 22nd Aug 2010, 06:47
  #520 (permalink)  
 
Join Date: Aug 2000
Posts: 665
Ry*n Air Passenger video

Any SLF in need to a good belly laugh, take a look at this thread on Jetblast.

http://www.pprune.org/jet-blast/4248...ger-video.html
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