Lufthansa - Customer service levels
Thread Starter
Join Date: Mar 2006
Location: Festung Europa
Posts: 53
Likes: 0
Received 0 Likes
on
0 Posts
Lufthansa - Customer service levels
Going spare with LH´s customer service / client attention...
Morbid and the future Mrs Morbid are off on Honeymoon shortly and need to question something with Lufthansa... now here is a simple and easy question regarding one of Europes biggest carriers:
How can I send an email to customer service regarding a pre exisiting booking?
(I know they´ve a thousand call center numbers but I´ve always found that on the day if you have it in writing it tends to be more effective and stops the ever so polite gate agent turning around and saying in the silky smooth voice "So sorry sir but you must have misunderstood our collegue in the call center")
To show that I´m not completly lazy, an internet search for "lufthansa email" brings up the following as the first result:
http://www.marginalrevolution.com/ma...ufthansa_.html
With the title stating:
Not exactly the most helpful of pgaes or indeed effective LH marketing. 
Perhaps Big Airways should do the same and then they´ll have 0% bad feedback over T5...
Morbid and the future Mrs Morbid are off on Honeymoon shortly and need to question something with Lufthansa... now here is a simple and easy question regarding one of Europes biggest carriers:
How can I send an email to customer service regarding a pre exisiting booking?
(I know they´ve a thousand call center numbers but I´ve always found that on the day if you have it in writing it tends to be more effective and stops the ever so polite gate agent turning around and saying in the silky smooth voice "So sorry sir but you must have misunderstood our collegue in the call center")
To show that I´m not completly lazy, an internet search for "lufthansa email" brings up the following as the first result:
http://www.marginalrevolution.com/ma...ufthansa_.html
With the title stating:
BUT dont expect anything in response, not even an answer, and if you have the hours of patience to find lufthansa email, let the rest of the world know. ...
Perhaps Big Airways should do the same and then they´ll have 0% bad feedback over T5...
Join Date: Feb 2008
Location: Here, there, everywhere
Posts: 24
Likes: 0
Received 0 Likes
on
0 Posts
I've just had a quick look on the website and found an email form, but it seems to be all for feedback only which is a bit wierd. I would suggest if your only option is the call centre, call them and get them to send you an email confirming the details of the conversation. 
Join Date: Mar 2008
Location: Southend (SEN/EGMC)
Age: 30
Posts: 196
Likes: 0
Received 0 Likes
on
0 Posts
The two worst culprits i've found are easyJet & Ryanair. EZY provide an FAQ system with no visible link to contact them regarding a completely different matter (well i didn't see one anyway)
If you want to contact FR you have to use their premium rate phoneline-a clear way of them trying to make money!
If you want to contact FR you have to use their premium rate phoneline-a clear way of them trying to make money!
Join Date: Aug 2000
Location: UK
Posts: 285
Likes: 0
Received 0 Likes
on
0 Posts
The two worst culprits i've found are easyJet & Ryanair. EZY provide an FAQ system with no visible link to contact them regarding a completely different matter (well i didn't see one anyway)
... and you'll get an answer back to your query, promptly, from a real person
