Why are we all so rude to Cabin Crew ?
Guest
Posts: n/a
So F3G why can't you lift your own back? Why should CC do it for you? Sorry, but to expect someone else to move your carry on is bang out of order.
Need some new reading specs Lexx?
BTW, I am a licensed aircraft commander and aware of the need to stow bags securely for take off and landing and that is what I do as soon as I have got my book or iPod out.
If you read my post again you will see that I was commenting on the professional manner in which Air Malta personnel defuse potential conflic with other pax who inadvertently break the SOPs. It was remiss of me not to mention that they also usually do this with a warm Mediterranean smile, something sometimes lacking on northern European carriers.
Need some new reading specs Lexx?
BTW, I am a licensed aircraft commander and aware of the need to stow bags securely for take off and landing and that is what I do as soon as I have got my book or iPod out.
If you read my post again you will see that I was commenting on the professional manner in which Air Malta personnel defuse potential conflic with other pax who inadvertently break the SOPs. It was remiss of me not to mention that they also usually do this with a warm Mediterranean smile, something sometimes lacking on northern European carriers.
Join Date: Sep 2007
Location: Bangkok
Posts: 22
Likes: 0
Received 0 Likes
on
0 Posts
Speaking as a passenger, CC are doing a great job - it's the standard of passengers that are flying today! Shorts, T-shirts and flip-flops may be OK at your holiday resort but please dress decently and politely when flying. Mrs Hippo and I normally fly BKK-MAN with a transfer in the Middle East somewhere. I don't think walking around DXB or AUH sits well with the Arabs. MAN at Christmas is cold and not really suitable for shorts or are you wearing shorts, etc. as a 'status symbol'? "I've just come back from somewhere hot!"
If you fly economy, you know your weight limit so do not whinge if you have to pay excess. Carry-on is your responsibility. Too heavy? Who packed it? You did! You got it onto the aircraft, you lift it up but before you do, remove the things you want in-flight. (Passengers with disabilities, please, ignore the last sentence.)
To those who fly first or business, I have yet to see any CC wearing a badge saying 'Maid', 'Butler' or 'Valet', why? It is because they are not and do not treat them as such.
To all CC, carry on!
If you fly economy, you know your weight limit so do not whinge if you have to pay excess. Carry-on is your responsibility. Too heavy? Who packed it? You did! You got it onto the aircraft, you lift it up but before you do, remove the things you want in-flight. (Passengers with disabilities, please, ignore the last sentence.)
To those who fly first or business, I have yet to see any CC wearing a badge saying 'Maid', 'Butler' or 'Valet', why? It is because they are not and do not treat them as such.
To all CC, carry on!
Join Date: Jan 2002
Location: Wherever my current employers wish to send me !!
Posts: 718
Likes: 0
Received 0 Likes
on
0 Posts
If you had to do my job (Crewing) and you had some of the cabin crew speak to you in the way in which they speak to me, then you'd find it very hard not to be rude back. (I'm not, as we have to rise above it, plus I'm far more professional than that !!).
Luckily, such crew are a very small minority.
I have seen some shocking exchanges between crew and pax over the years and, more often than not, it's resulted from a crew member not treating the pax as a "customer".
A little can go a long way.
Luckily, such crew are a very small minority.
I have seen some shocking exchanges between crew and pax over the years and, more often than not, it's resulted from a crew member not treating the pax as a "customer".
A little can go a long way.
Join Date: Nov 2004
Location: ... uhm, I forgot ...
Posts: 22
Likes: 0
Received 0 Likes
on
0 Posts
Yes, I too say "hello" and keep eyecontact with the c/c that welcomes me on board and also I know most security presentations for the aircrafts types I mostly am a passenger on nearly by heart - I put my book aside and pay attention. As we fly a lot, in eco and c class (on longhaul), we came across a lot of "knocks" on our flights and yes, there is one on every flight ;-)
Maybe it's because I've worked on the ground at a large European airport for some years, my experience with difficult passengers gave me a different look on this specific "problem". During my four years at the airport I denied transportation, on the flights I was responsible for, to various passengers - but all for the same reason: unruly behaviour preboarding or even before check-in.
A businessman who gave an airline desk attendent a bashing that left me nearly speechless. Who, after me denying to give him the last available seat on this plane, promised me to have me "out of my job".
A family father who treated his wife and teenage daughter like Sh** while I was trying to allocate them and I decided to have his wife and daughter on the plane - but told him that he has to find another flight because I see him as a thread to onboard security and first hand a security thread to his family.
At least a dozen "boozed" passengers we left on the ground because we've seen them unfit to fly.
But last summer I had a reverse experience. Flying back from FRA to PMI on a charter flight we came about a cabin attendant who left us, and the people around us, stunned. We had a nice woman flying alone with her, very cute and well behaved, infant son in the row before us and one of those "knocks" in our same row on B. Like it should occur, the infant needed a change .... and while the mommy was getting together diaphers and everything needed, the "knock" allready alarmed said FA. As mummy was taking up her son to obviously head to the toilet, this FA approached her and told her in a very unappropiate tone and wording that she wasn't allowed to change her infant on the seat but had to go to the toilet. Mummy replied nicely that she was "en route" to the toilet and FA told her off quite "snobby".
I wore my pullover around my hip as I do when I expect colder weather where I'm going and it's a very comfy way to have it with me. When I went to the toilet and came back shortly before leaving cruising altitude, said lovely FA told me ... as experienced by mummy before: to put my pullover into the overhead locker. I replied that I eventually would put it back where I wore it before leaving it behind to go to the lavatory and got my private bashing from him. No, he wasn't the purser on this flight, but obviously treated his fellow crew members with the same "attitude".
Surely a guy with ambitions!
Have to add that he was really an exception, on all our flights we've never seen a c/c like this before ... just great professionals - and hopefully we won't meet him onboard again ;-)
"Thumbs up" for all the great people up there and for all us SLF: they're up there to get us back down safely ... all the service is just something to make us more comfortable onboard and choose this particular airline again, not their prime obligation. Let's just be nice up there ;-)
Maybe it's because I've worked on the ground at a large European airport for some years, my experience with difficult passengers gave me a different look on this specific "problem". During my four years at the airport I denied transportation, on the flights I was responsible for, to various passengers - but all for the same reason: unruly behaviour preboarding or even before check-in.
A businessman who gave an airline desk attendent a bashing that left me nearly speechless. Who, after me denying to give him the last available seat on this plane, promised me to have me "out of my job".
A family father who treated his wife and teenage daughter like Sh** while I was trying to allocate them and I decided to have his wife and daughter on the plane - but told him that he has to find another flight because I see him as a thread to onboard security and first hand a security thread to his family.
At least a dozen "boozed" passengers we left on the ground because we've seen them unfit to fly.
But last summer I had a reverse experience. Flying back from FRA to PMI on a charter flight we came about a cabin attendant who left us, and the people around us, stunned. We had a nice woman flying alone with her, very cute and well behaved, infant son in the row before us and one of those "knocks" in our same row on B. Like it should occur, the infant needed a change .... and while the mommy was getting together diaphers and everything needed, the "knock" allready alarmed said FA. As mummy was taking up her son to obviously head to the toilet, this FA approached her and told her in a very unappropiate tone and wording that she wasn't allowed to change her infant on the seat but had to go to the toilet. Mummy replied nicely that she was "en route" to the toilet and FA told her off quite "snobby".
I wore my pullover around my hip as I do when I expect colder weather where I'm going and it's a very comfy way to have it with me. When I went to the toilet and came back shortly before leaving cruising altitude, said lovely FA told me ... as experienced by mummy before: to put my pullover into the overhead locker. I replied that I eventually would put it back where I wore it before leaving it behind to go to the lavatory and got my private bashing from him. No, he wasn't the purser on this flight, but obviously treated his fellow crew members with the same "attitude".
Surely a guy with ambitions!
Have to add that he was really an exception, on all our flights we've never seen a c/c like this before ... just great professionals - and hopefully we won't meet him onboard again ;-)
"Thumbs up" for all the great people up there and for all us SLF: they're up there to get us back down safely ... all the service is just something to make us more comfortable onboard and choose this particular airline again, not their prime obligation. Let's just be nice up there ;-)
Join Date: Apr 2007
Location: Isle of Man, man
Posts: 31
Likes: 0
Received 0 Likes
on
0 Posts
Recently had an exhausting 2 week business trip to South America. On the return leg, boarded the 747 at GRU, put on my wonderful BA pajamas, snuggled into 2A and went straight to sleep, only woken by CC on approach to LHR. On exiting the aircraft CC commented that I was the easiest passenger she's ever had to look after!
Its the little things I notice nowadays......as mentioned earlier the whole airport experience is not what it used to be - and many pax are not as relaxed as they perhaps used to be when boarding an aircraft - perhaps some 4 hours or more after they have left their house or place of work or whatever. Its not an excuse for bad manners but it does contribute. Also a lot of flights now get "going" at ungodly times of the day. Is there a trend on when pax are a little more rude to CC? When I board an aircraft at 6.00am for a flight to be told of a delay of xx minutes due to ATC congestion or whatever I have learned to accept it - safety and how the air corridors are so busy these days. Others dont. Also quite frankly, at tha time of the day its not just the passengers who look washed out - dare I say many CC do as well!
Interesting point on helping with baggage and over head lockers. Again, now its the airlines that are encouraging (well low cost anyhow) pax not to check in baggage. Would have thought the least CC could do is help rather than PERHAPS standing at the back chin wagging. After all it will help meet the desire of getting on time departure?
Recent experiences have included push back without over head bins being secured and closed.....pax unbuckling to do it on behalf of CC - including myself...and as for weight.......as far as GB Airlines and Monarch are concerned at Gibraltar.....never fails to amaze me how CC mnage to get into the duty free shop and "fill their boots" with orders from the flight crew and other CC (?) and carry all that across the pan and up the stairs!
Nivsy
Interesting point on helping with baggage and over head lockers. Again, now its the airlines that are encouraging (well low cost anyhow) pax not to check in baggage. Would have thought the least CC could do is help rather than PERHAPS standing at the back chin wagging. After all it will help meet the desire of getting on time departure?
Recent experiences have included push back without over head bins being secured and closed.....pax unbuckling to do it on behalf of CC - including myself...and as for weight.......as far as GB Airlines and Monarch are concerned at Gibraltar.....never fails to amaze me how CC mnage to get into the duty free shop and "fill their boots" with orders from the flight crew and other CC (?) and carry all that across the pan and up the stairs!
Nivsy
Join Date: Aug 2007
Location: Sawbridgeworth, Hertfordshire
Age: 45
Posts: 51
Likes: 0
Received 0 Likes
on
0 Posts
Heh, Nivsy's post just reminded me of my experience on a flight to STN this weekend. We had lined up on the runway and the engines had just had t/o power applied, but the CC were still standing. The Capt gave about 5 seconds warning "CC seats for t/o" and it amused me to see one CC member only just sit down before the 738 started to accelerate.
) with poor SOPs then. Shouldn't normally commence t-off until CC confirm the cabin is secure.
Join Date: Aug 2007
Location: Sawbridgeworth, Hertfordshire
Age: 45
Posts: 51
Likes: 0
Received 0 Likes
on
0 Posts
Not sure if I should name and shame, so I won't 
But I was quite shocked at CC for being up and about so late, considering we were delayed 20 minutes after pushback to clear what seemed to me to be an engine problem ( no.2 engine I think stopped and started again 10 mins later).
But I was quite shocked at CC for being up and about so late, considering we were delayed 20 minutes after pushback to clear what seemed to me to be an engine problem ( no.2 engine I think stopped and started again 10 mins later).
Join Date: Oct 2000
Location: here
Posts: 82
Likes: 0
Received 0 Likes
on
0 Posts
CC could do is help rather than PERHAPS standing at the back chin wagging
What we do is help someone stow their baggage but not do it for them. We'd be in bad shape at the end of the day if we had to lift all the incredibly heavy stuff people carry on board. Passengers still have the option of checking in their heavy luggage if they can't lift it. But if they cannot lift it, why should we do it?
Riding the Euro Gravy Plane
Join Date: Feb 2006
Location: Strasbourg
Posts: 455
Likes: 0
Received 0 Likes
on
0 Posts
It's not reasonable to expect cabin crew to stow everyones hand baggage. Ideally you should only take what you can safely lift above your head.
If each CC member lifts 10 bags weighing 9 kilos on each flight they will injure themselves. You may not think that 9 kilos is a lot, but lifting bags on an aircraft is not the same as doing it at home, you are in a confined space and you are lifting in way which is much likely to cause injury.
If each CC member lifts 10 bags weighing 9 kilos on each flight they will injure themselves. You may not think that 9 kilos is a lot, but lifting bags on an aircraft is not the same as doing it at home, you are in a confined space and you are lifting in way which is much likely to cause injury.
Join Date: Aug 2007
Location: UK
Posts: 34
Likes: 0
Received 0 Likes
on
0 Posts
I'm a female who weighs 8stone. Why on earth should a 6foot muscle man assume I'm going to lift his bag above my head when I don't know what's in it or how heavy it is??? I am nice and polite to everyone but come on I'm not the incredible hulk!!
Guest
Posts: n/a
I'm a female who weighs 8stone. Why on earth should a 6foot muscle man assume I'm going to lift his bag above my head when I don't know what's in it or how heavy it is??? I am nice and polite to everyone but come on I'm not the incredible hulk!!
In my experience, it is often female pax who expect their bags to be loaded for them, by stewards or male pax.
In my experience, it is often female pax who expect their bags to be loaded for them, by stewards or male pax.
I'm always astonished that SIA stewardesses rush to help put stuff in overheads, often doing it themselves when the pax thinks they can keep it by their feet.
If you can't
(a) follow simple instructions, e.g. hand baggage should be placed under the seat in front or in the overhead lockers, or
(b) lift it yourself
then you have no business travelling on a plane.
Airlines should introduce an intelligence test, and if you don't get a high enough score you should be turfed off the plane.
I know that would put Ryanair out of business but that's too bad.
If you can't
(a) follow simple instructions, e.g. hand baggage should be placed under the seat in front or in the overhead lockers, or
(b) lift it yourself
then you have no business travelling on a plane.
Airlines should introduce an intelligence test, and if you don't get a high enough score you should be turfed off the plane.
I know that would put Ryanair out of business but that's too bad.
Airlines should introduce an intelligence test, and if you don't get a high enough score you should be turfed off the plane.
I know that would put Ryanair out of business but that's too bad.
I know that would put Ryanair out of business but that's too bad.
Lol with that one Rush.
It's a matter of using intelligence, surely? I saw a guy get on a BA flight in Nice. He had a small bag, obviously fairly light and one arm in a sling. Apparently the other arm had arthritis and couldn't be raised above midway......it took the CC about 5 milliseconds to appear and help.
The rich bitch with more one than bag of stuff was left to fend for herself - and she moaned about everything. Why did I get a meal with fruit? Because I had ordered a special meal;. Well, she wanted one. 'No madam, special meals have to be ordered 24 hours in advance'.
But what really seems to throw CC is when entering and they say 'hello sir, how are you' and you reply (perfectly honestly when you're going home) 'All the better for seeing you'.
I have had CC on BA that have recognised me from a previous flight, and before the door has shut, have come up and said "I've put some extra champagne on ice for you". Now that IS service!
The rich bitch with more one than bag of stuff was left to fend for herself - and she moaned about everything. Why did I get a meal with fruit? Because I had ordered a special meal;. Well, she wanted one. 'No madam, special meals have to be ordered 24 hours in advance'.
But what really seems to throw CC is when entering and they say 'hello sir, how are you' and you reply (perfectly honestly when you're going home) 'All the better for seeing you'.
I have had CC on BA that have recognised me from a previous flight, and before the door has shut, have come up and said "I've put some extra champagne on ice for you". Now that IS service!
