On board upgrade to Club
Join Date: Jan 2001
Location: He's on the limb to nowhere
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I think what some frequent fliers object to is staff on subsidised and confirmed economy tickets being upgraded in preference to frequent fliers. There is a suspicion that employees are using their discretion to look after their colleagues better than their customers. If the staff member has a 'right' to economy travel then that is fair enough, but some frequent fliers might consider they have more 'right' to any op-upgrades. The perk is the economy travel, not the upgrade.
