Flying Above The Law??
The Analog Kid
Join Date: Aug 2004
Location: Brecon Beacons National Park
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easyJet also reimbursed me the difference when the only way I could get in to BRS at the start of "runway debacle weekend" was to fly in Business Class on what I believe turned out to be the last KLM in.
As in most industries, there are not just differences between certain grades of company but also between the companies within those grades. And it most certainly *is* the buyer's responsibility to find out about that before purchasing the product.
Watchdog is generally a comedy programme; watch it any other way and you end up just wanting to yell at the collection of dupes, whingers, naifs and generally unreasonable sods who make up most of the complainants.
As in most industries, there are not just differences between certain grades of company but also between the companies within those grades. And it most certainly *is* the buyer's responsibility to find out about that before purchasing the product.
Watchdog is generally a comedy programme; watch it any other way and you end up just wanting to yell at the collection of dupes, whingers, naifs and generally unreasonable sods who make up most of the complainants.
For those of you who don't think that airline customers are entitled by law to hotel accomodation in the event of a flight cancellation you might want to go and have a read of Regulation (EC) 261/2004. You will, no doubt, be surprised to learn that your customers are entitled to all sorts of things if the your carrier cancels or delays a flight or if they they are denied boarding for other reasons, amazingly it makes no distinction as to whether the customer has paid 1p or £1000 for a ticket.
Whether or not it is fair that the leglislation only applied to airlines and not trains or buses is somthing you can take up with your MEP, I wouldn't hold out much hope though.
Whether or not it is fair that the leglislation only applied to airlines and not trains or buses is somthing you can take up with your MEP, I wouldn't hold out much hope though.
SiD makes a good point. There is an EU regulation regarding pax support when flights are cancelled or are overbooked. This is a legal document and it has to be obeyed. I am very concerned when a company, a govermnet, or an individual pick the laws and regulations they follow. I am wondering what would be the reaction if a company refused to pay taxes, landing fees or meet some other regulation imposed by the authorities...
Rwy in Sight
Rwy in Sight
Join Date: Jan 2007
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There seem to be alot of people here claiming rights that may not actually exsist if they checked the small print. Like the title of this thread says "Flying above the law??". Funny, I can only assume that that means flying a public transport aircraft on a revenue flight higher than the service ceiling stated in the AOM. Otherwise you need to take up any complaints with the relevant "fair trade" body.
I think the thread title is very accurate, some airlines have adopted a stonewall approach to complying with the law - airlines fly and they are ignoring the law. Whilst there is a body to complain to as with most industry regulators in the UK they are toothless - their advice is to write to the airline and if you fail to get satisfaction the industry regulator for this legislation (the AUC) will do nothing. As with most things in this country the best recourse the consumer has is the courts, a summons arriving in the post usually spurs most airlines to get on with paying out.
