Ryanair forces boy with leg in plaster to stand on 2 hour flight
Join Date: Jan 2006
Location: In a far better place
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This could have been avoided if the ground handling staff either advised the crew or denied this individual passage to LTN. Remember none of us on this thread was present during this fiasco. So we don’t tone of the exchange.
Row one without the fake wall is considered to be an emergency exit row which means that this individual would have been ineligible to sit there. Since the tray tables are located in within the arm rests he would not be able to put his leg across the row of seats.
After it was apparent that the lad could not sit, in his seat for takeoff, why did not one of the adults off load themselves along with the lad and opt for a train ride instead? Who held a gun to the chaperone’s head to force this kid to stand for 1:40 to LTN? If anything there is contributory negligence here.
Row one without the fake wall is considered to be an emergency exit row which means that this individual would have been ineligible to sit there. Since the tray tables are located in within the arm rests he would not be able to put his leg across the row of seats.
After it was apparent that the lad could not sit, in his seat for takeoff, why did not one of the adults off load themselves along with the lad and opt for a train ride instead? Who held a gun to the chaperone’s head to force this kid to stand for 1:40 to LTN? If anything there is contributory negligence here.
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Might be an interesting read...... http://www.caa.co.uk/default.aspx?ca...90&pageid=1344
Join Date: Jul 2006
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Two years ago i was ski-ing in Sauze D'oulx and on the second from last day, i had the misfortune to fall over and Strain the ligaments in my left knee.
On checking the flight back to the UK, i asked the rep what arrangements could be made with First Choice Airways as i had my leg in a travel cast and would not be able to bend it. First Choice were marvelous, they had no spare seats on the flight back to Stansted, but also checked their other flights (manchester and Gatwick i believe) but no spare seats again.
The rep (also first choice) asked me what airports were convinient for me to fly back into, so gave her the list, Luton,Stansted,Heathrow,Gatwick,Manchester and Birmingham, which are all within a 2 hour drive to my home.
They had arranged for me to come home on the Easyjet Turin-Luton flight and the staff couldn't have been more helpful, apart from giving me a sandwich and some pringles on the house, i also got a coffee and a couple cans of coke for the journey in the chauffer driven mercedes home.
The staff on this Easyjet flight were a credit to their company, and have shown that allthough you maybe travelling on a Low Cost carrier, the level of service doesn't have to be "poverty spec"
On checking the flight back to the UK, i asked the rep what arrangements could be made with First Choice Airways as i had my leg in a travel cast and would not be able to bend it. First Choice were marvelous, they had no spare seats on the flight back to Stansted, but also checked their other flights (manchester and Gatwick i believe) but no spare seats again.
The rep (also first choice) asked me what airports were convinient for me to fly back into, so gave her the list, Luton,Stansted,Heathrow,Gatwick,Manchester and Birmingham, which are all within a 2 hour drive to my home.
They had arranged for me to come home on the Easyjet Turin-Luton flight and the staff couldn't have been more helpful, apart from giving me a sandwich and some pringles on the house, i also got a coffee and a couple cans of coke for the journey in the chauffer driven mercedes home.
The staff on this Easyjet flight were a credit to their company, and have shown that allthough you maybe travelling on a Low Cost carrier, the level of service doesn't have to be "poverty spec"
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Whatever about the rights or wrongs of this situation, one issue is pretty plain - had Ryan's handlers and crew (cockpit and cabin) treated this situation with an iota of common customer service, we would not be reading about it in the papers. Their standard bullying over-aggressive attitude towards anything out of the ordinary is consistently delivered. All this would have taken was calm heads, some sympathetic comments and a bit of help and this customer (for that is what he was) could have been accommodated with little or no fuss, or calmly denied boarding for well-explained safety reasons. In typical Ryanair fashion, it became an incident, with the usual pounds, shillings and pence grabbing attitude shown by telling the customer he "should have bought extra seats".
Ryanair are a very efficient operation - they could be a good airline for their customers if they tried to lose some of their backsteet terrier dog attitudes and actually got customers to enjoy the experience. It costs nothing to smile and be polite, and be firm when professionally needed.
Training cabin crew is not all about how to sell muffins, coffee and scratch cards to as many passengers as possible.
Ryanair are a very efficient operation - they could be a good airline for their customers if they tried to lose some of their backsteet terrier dog attitudes and actually got customers to enjoy the experience. It costs nothing to smile and be polite, and be firm when professionally needed.
Training cabin crew is not all about how to sell muffins, coffee and scratch cards to as many passengers as possible.
Paxing All Over The World
At the risk of being bashed as an FR basher ...
Very true - but they cannot do it. Company culture is set from the outset. In the UK you can see the culture of Marks & Spencer is almost undimmed. Look at Micro$oft - their rapacious attitiude is set in stone and however much they say that they are a cuddly company that loves their clients - their almost every action denies that. So it is with FR.
They are brilliant at what they do and have a unique style. If you do not like it, shop along the road because they ain't gonna change!
they could be a good airline for their customers if they tried to lose some of their backsteet terrier dog attitudes and actually got customers to enjoy the experience. It costs nothing to smile and be polite, and be firm when professionally needed.
They are brilliant at what they do and have a unique style. If you do not like it, shop along the road because they ain't gonna change!
Riding the Euro Gravy Plane
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The Child was Injured - Then why pay for a 2 cent seat home on a budget airline that does not even have reclining seats? Did they not have travel Insurance??? The Child should have been on board an a/c on a stretcher or travelled home by road/rail?
This is a prime example of stupid parents jumping on the ryanair bandwagon, and running to the press as soon as something happenes like this?
This is a prime example of stupid parents jumping on the ryanair bandwagon, and running to the press as soon as something happenes like this?
I think you're spot on, this party of kids and parents obviously did not have medical evacuation insurance, that is extremely irresponsable and risky.
The fact that RYR didn't handle the problem in a professional way shouldn't be a surprise to anyone.....
