What makes a good CSA?

[finding_nema]

Hi scarlett, it all went pretty well thank you, just took a while to get into the swing of things. I arrived at check-in but I had nobody to "buddy" with or supervise me on the product I'm usually supposed to work, so I got trained up on another check-in system, which was fine for most passengers but it meant the queue moved a bit too slowly for some very impatient Belgians, though I did sincerely apologise to each of them. Thank you to everyone for your patience, especially those who said I was doing a good job when it was explained to them I was training. After that I was on my desks after about an hour which I was much faster with, with the exception of bag tags which are obviously sticky and surprisingly confusing when you're first in a live busy check-in scenario, and the printer kept jamming which didn't help, however everybody got checked in for their flights and again people were quite happy to hang about a bit longer at check-in when I said I was brand new. One tip scarlett, often humour is the best way to defuse these situations, just say you're new in a jokey manner and people are more understanding and less likely to roll their eyes or bluster "this is ridiculous"! I did get to go airside to board a flight, though I nearly got locked out on the ramp as I followed another CSA outside and the automatic door closed behind me! Besides that it went really well, I put out my tannoys, everyone showed up on time, got on, the flight tallied correctly and it pushed back on time. For a first day it was really exciting, and I'm looking forward to work tomorrow!

[lexxity]

If you were doing the Brussels you must have been using the dreaded front check. Hideous system that it is.

Glad that you had a good first day.

[finding_nema]

I didn't think it was too bad, just it takes a bit longer because you need to wait for the little traffic light symbol to go green before it prints out the boarding card and tags which takes a little while. Otherwise it all seemed pretty self-explanatory, though I didn't have any transfer pax, so we'll give it time.

Thanks for the well wishes. Round Two tomorrow.

[Avman]

Don't take any notice of the Belgians finding_nema. Impatience, constant moaning and loud sighs is a national recreation . And before all you politically correct types crash in, I'm half Belgian and I work with Belgians so there!

[scarlett]

Well done finding_nema glad it went well on your first day thanks for the tip aswell

I do like belgians, but I like their chocolates even better

[agent x]

AAArgh! FrontCheck..... Well Done for your first day finding_nema!