What about this for service?

[WHBM]

On Virgin Trains in Britain, if a train is cancelled the next one tends to be overloaded. As they have usually a surplus of First Class seats they downgrade the whole train to standard class. Those with first class tickets in this situation are handed out forms for a complete refund. It's a pain but it does eventually come through.

I think this is what the original poster was asking for rather than a "huh, tough" attitude from the airline.

[Final 3 Greens]

lexxity

Which part of my post did you have difficulty understanding?

I said that as far as I was concerned the Y pax should travel.

However, the airline should reduce the C fare to a Y fare as they didn't deliver the service.

WHBM

Exactly, thanks for articulating that.

I had just spent Eur 7,500 on a trip with that airline (in fact just got off a flight in F) and then they (metaphorically) give you "the finger."

Its not good enough.

[SXB]

F3G why should Y class who have paid to be on that flight have to be bumped just to keep C class happy? What a pompous stance to take, unbelievable!

The dilemma for the airline is very straightforward, they should compensate the C class passengers for having the Cabin downgraded to Y.

At the end of the day C class passengers are important to an airline, are they more important than Y passengers ? In the cold light of day the answer is yes, they are. They tend to be fairly frequent travellers paying a huge premium, they also tend to be the ones making the decisions on where to place their employers money when it comes to travelling.

[Middle Seat]

Middle Seat

Swiss advertises 2 x 2 seating in business on their website and promises to keep the middle seat free.

3 x 3 isn't business on a Swiss A320 - got it?

Got it!
Moot point for my example anyway, I wasn't on Swiss.