More appalling "service" from Air France/KLM
Join Date: Jan 2001
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KLM
refso
I am not from the US, I am a Brit and accept your apology for the assumption.
I fly frequently due to work and joined Flying Blue because I live in Amsterdam and it seemed like the right thing to do, at the time. I went 0 - Platinum in 6 months last year.
After a few poor experiences I now fly Continental to the US, as do all my colleagues when we have a choice. When one of us is given the 'kiss of death' news that the only seats left are with KLM comments like 'sorry mate' and 'bad luck' are heard around the office. My Dutch colleagues are the same. I do use KLM to go back to the UK however, but it is KLM UK and have had no problems.
4 years in the Netherlands makes me wonder how this country, once famous as a trading nation, got there in the first place. At work I just have to mention NUON, UPC, KPN, KLM etc. and the stories of appalling Customer Service echo around. Is it something taught at school?
Before you suggest that I now go back to the UK instead of the US I must remind you that I have exerted my freedom as an EU citizen to live and work here in the Netherlands, and, if I want to express an opinion about my country of residence...I jolly well will.
I travel to Germany quite a bit and must say (assuming that you are Dutch) your cousins do a much better job...in just about everything
Safe flying.
I am not from the US, I am a Brit and accept your apology for the assumption.
I fly frequently due to work and joined Flying Blue because I live in Amsterdam and it seemed like the right thing to do, at the time. I went 0 - Platinum in 6 months last year.
After a few poor experiences I now fly Continental to the US, as do all my colleagues when we have a choice. When one of us is given the 'kiss of death' news that the only seats left are with KLM comments like 'sorry mate' and 'bad luck' are heard around the office. My Dutch colleagues are the same. I do use KLM to go back to the UK however, but it is KLM UK and have had no problems.
4 years in the Netherlands makes me wonder how this country, once famous as a trading nation, got there in the first place. At work I just have to mention NUON, UPC, KPN, KLM etc. and the stories of appalling Customer Service echo around. Is it something taught at school?
Before you suggest that I now go back to the UK instead of the US I must remind you that I have exerted my freedom as an EU citizen to live and work here in the Netherlands, and, if I want to express an opinion about my country of residence...I jolly well will.
I travel to Germany quite a bit and must say (assuming that you are Dutch) your cousins do a much better job...in just about everything
Safe flying.
Join Date: Feb 2006
Location: Netherlands
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Originally Posted by goshdarnit
Gosh, a little PPRuNe spat!
perkin: I alluded to your location, not your nationality; irrespective of that I have no problem with the Dutch, or any other nationality. Try not to be so defensive.
However I am grateful that you pointed out that it was all my fault; doubtless now that I am no longer upsetting the KLM folks the service will improve.
perkin: I alluded to your location, not your nationality; irrespective of that I have no problem with the Dutch, or any other nationality. Try not to be so defensive.
However I am grateful that you pointed out that it was all my fault; doubtless now that I am no longer upsetting the KLM folks the service will improve.
