Wow, the Airline gave me 200$, why?
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Wow, the Airline gave me 200$, why?
Hello,
As I have mentioned in older posts, I was supposed to travel with Air France from YUL to CDG and then to Africa, the 4th of May. So I show up at the airport, arrive at check-in and feel very bad, with fever.
I tell the agent that I don't want to fly and would like to take the Monday flight so i can rest during the weekend. I ask how much it would cost me and the agent tells me "Nothing, as you are volunteer to give your seat to another pax, we are giving you a 200$ check".
It's the first time it happens to me. Is it like this in every airline? how many times can I "give" my seat to someone else?
As I have mentioned in older posts, I was supposed to travel with Air France from YUL to CDG and then to Africa, the 4th of May. So I show up at the airport, arrive at check-in and feel very bad, with fever.
I tell the agent that I don't want to fly and would like to take the Monday flight so i can rest during the weekend. I ask how much it would cost me and the agent tells me "Nothing, as you are volunteer to give your seat to another pax, we are giving you a 200$ check".
It's the first time it happens to me. Is it like this in every airline? how many times can I "give" my seat to someone else?
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If the flight was overbooked then the airline would have been looking for "volunteers" to change to a later flight. You struck lucky and volunteered before they started putting the pressure on. I think $200 is the standard compensation in North America.
Too mean to buy a long personal title
Originally Posted by Jumbo744
It's the first time it happens to me. Is it like this in every airline? how many times can I "give" my seat to someone else?
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Originally Posted by flyingfemme
If the flight was overbooked then the airline would have been looking for "volunteers" to change to a later flight. You struck lucky and volunteered before they started putting the pressure on. I think $200 is the standard compensation in North America.
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I once had the happy experience of SAS giving me $200 to take an earlier flight!
I checked in at about 15.00 for a 17.00 Brussels to Stockholm and was paid the money to take the 15.00 Sabena flight, which was delayed to about 16.15 for which Sabena gave me a voucher to get some food.
I checked in at about 15.00 for a 17.00 Brussels to Stockholm and was paid the money to take the 15.00 Sabena flight, which was delayed to about 16.15 for which Sabena gave me a voucher to get some food.
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Well sounds like you had a really decent check in agent on this occassion. As I know some would have taken advantage of the situation and taken you off the flight because "you requested to be", not because you were a volunteer and then they may still have charged you!!! I reckon a nice letter of thanks should be sent in about the check in agent!!
Too mean to buy a long personal title
Originally Posted by V800
Then the check in agent will be on the carpet.
LUXury is a 13,000 ft runway
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Originally Posted by Globaliser
Not if the letter is circumspect about exactly why the check-in agent was a model of a friendly, responsive and customer-focused employee.
up (internal) statistics re voluntary bumping.[LOCO MODE = OFF] 
Welcome to Customer Service, 21st century style. But it's good to know there still is the odd dinosaur around
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A friend arrived at JFK to find his BA flight to LHR was overbooked/cancelled. He was about to go red and get cross when the nice lady said "but we have spare seats on a Concorde flight just closing, would that be convenient?". He managed to stutter that it'd be OK, and then did a little jig!
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well yes, the guy at check-in was very profesional and friendly. There was a lot of people, and even though it was stressing for him to handle everything at the same time, he was very nice. I should have wrote him a letter 
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Originally Posted by tom de luxe
Kudos to the person at check-in. I suppose that if your voyage had been with a european financially more aware airline, you would have probably been hit with the fee, not given extra money...
