Ryanair PAX Stranded.
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Ryanair PAX Stranded (MERGED)
Seems that two of today's Ryanair flights to PIK have been cancelled leaving the PAX to sort out their own transport on one of the flights at least.
More here. http://news.bbc.co.uk/1/hi/scotland/4476568.stm
More here. http://news.bbc.co.uk/1/hi/scotland/4476568.stm
Last edited by TightSlot; 29th Nov 2005 at 19:36.
It's been said before: you get what you paid for ! The only problem is that many of the punters who fly on LCCs still remain ignorant about the total lack of "after sale" service these companies provide.
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"It is not our policy to provide hotel accomodation"
When the reason for the cancellation is within the airline’s control, passengers must be paid compensation on the same basis as for denied boarding, unless the airline has given them at least two weeks’ notice of the cancellation or has provided alternative flights close to the original timing. If the cancellation, whatever the cause, delays passengers five hours or more, they are also entitled to a refund of their ticket (plus a flight back to their original point of departure if continuing the journey is no longer worthwhile) or an alternative flight to continue their journey. Furthermore, the airline MUST supply meals and refreshments, and ACCOMODATION if an overnight stay is required.
A good majority of the punters using RYR wouldn't know what their rights are. Furthermore, most couldn't be ar$ed with the cost, time and effort it would take to take RYR to court - which they would most likely have to do. MOL has already made it quite clear in so many ways that he doesn't care a hoot about laws and legislation.
Last edited by Avman; 28th Nov 2005 at 17:38.
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The travel insurance available on the Ryanair website provides cover for Ł5.40 per return trip and covers this eventuality.
You would not go abroad on holiday with a tour operator without taking travel insurance so why go for a weekend abroad without it.
You would not go abroad on holiday with a tour operator without taking travel insurance so why go for a weekend abroad without it.
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What I object to is that FR pax bumped like this are treated as essentially standby. They should, by law, get front of the queue for the very next flight no matter how full it is unless the operator undertakes to operate an extra service within say 24 hours. The cascading effect this would cause would make FR sort their act out smartly and have spare aircraft available.
Instead FR make "offers" to their pax - next flight out is in a week love, what do you want to do? - which put the pax in an untenable position. I wonder how that affects load factor reported to shareholders... hmm...
For those who say you get what you pay for - there are rules and limits on what you can and can't offer. If you can't make pax sit in the cargo hold, you shouldn't be able to "constructively cancel" their reservation either. FR are doing what they are currently allowed by law to do. That doesn't make FR right, it makes the law wrong.
Instead FR make "offers" to their pax - next flight out is in a week love, what do you want to do? - which put the pax in an untenable position. I wonder how that affects load factor reported to shareholders... hmm...
For those who say you get what you pay for - there are rules and limits on what you can and can't offer. If you can't make pax sit in the cargo hold, you shouldn't be able to "constructively cancel" their reservation either. FR are doing what they are currently allowed by law to do. That doesn't make FR right, it makes the law wrong.
Paxing All Over The World
What I object to is that FR pax bumped like this are treated as essentially standby. They should, by law ...
On 14/15/16th August 2003, numerous flights were cancelled out of JFK due to the power failure that swept across the North Eastern USA. I was told by BA that, once flights resumed they would depart with their previous booked pax. All pax from canx flights would then "... be placed into empty seats wherever possible." That is to say that those on the canx flights went to the back of the queue. I was booked on Friday 15th out of JFK and finally got out from EWR on Monday 18th. I was travelling Y. Cannot resist adding, having gone out on Concorde
So do let me know when this law was enacted and to which carriers it applies. It would be useful information to have for the future.--------------------
"I tell you, we are here on Earth to fart around, and don't let anybody tell you any different." Kurt Vonnegut, Jr.
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I saw on the news tonight a few PAX arriving back by train, mostly elderly I may add and not very happy.
Surely Ryanair could have utilised one nightstopping aircraft at PIK and got them home earlier even if only for a bit of good PR at least, or am I being rather naive?
Surely Ryanair could have utilised one nightstopping aircraft at PIK and got them home earlier even if only for a bit of good PR at least, or am I being rather naive?
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How do Ryanair get away with this??
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They get away with it because they have the neck to keep going where wise, reasonable, caring and prudent people chose not to go. We are dealing here with seriously determined people who will justify anything by the manipulation of statistics and the English language - not to mention the inversion of all norms of proper behaviour. These people will look you in the eye and tell you that this treatment of passengers is justified by the low fares they offer. (= code for "the odd pragmatic sacrifice is worth it for the overall good").
So stop complaining. This IS THE WAY THEY ARE. They are not ashamed, they are PROUD. They don't see the consequences for people, only the greater good they - think that they - do. The've done this - for example - to boy scouts in Charleroi and MOL himself has appeared on radio to defend abandoning them. No aplogies were forthcoming in the past and none will come in this case.
They answer to only one thing - it is called "The Market". For Ryanair the market determines everything from morality downwards.
So stop complaining. This IS THE WAY THEY ARE. They are not ashamed, they are PROUD. They don't see the consequences for people, only the greater good they - think that they - do. The've done this - for example - to boy scouts in Charleroi and MOL himself has appeared on radio to defend abandoning them. No aplogies were forthcoming in the past and none will come in this case.
They answer to only one thing - it is called "The Market". For Ryanair the market determines everything from morality downwards.
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There is a lot of Ryanair knocking that goes on here on pprune, but to be honest they 'did exactly as it says on the tin' and unfortunately the person who booked the travel of this group put price before service requirements.
Perhaps (most likely) through ignorance of the way such a low cost airline works, but faced with a similar decision about a group booking for such an elderly group I would suggest a little more contingency planning would have been appropriate.
Granted, Ryanair don't point out this aspect of their 'service' in their advertising, but to be honest, if this group booked fairly early on and paid peanuts then they can't expect 3 nights hotel accomodation in the event of a problem...........
I suppose the exposure could help people to realise the policy and also to get a little more realistic about what they can expect for a couple of quid....
PP
Perhaps (most likely) through ignorance of the way such a low cost airline works, but faced with a similar decision about a group booking for such an elderly group I would suggest a little more contingency planning would have been appropriate.
Granted, Ryanair don't point out this aspect of their 'service' in their advertising, but to be honest, if this group booked fairly early on and paid peanuts then they can't expect 3 nights hotel accomodation in the event of a problem...........
I suppose the exposure could help people to realise the policy and also to get a little more realistic about what they can expect for a couple of quid....
PP
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What is so difficult to understand about this phrase?
However, I do agree that anyone travelling should be taking out Travel Insurance (and preferably good travel insurance!)
Surely Ryanair could have utilised one nightstopping aircraft at PIK and got them home earlier even if only for a bit of good PR at least, or am I being rather naive?
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Well, my lot certainly wouldn't have done that.....
Probably why we're not making any dosh !
In my mind it's principles before profit, but then again, I have no desire to be Michael O'Leary.....what goes around....etc etc
Probably why we're not making any dosh !
In my mind it's principles before profit, but then again, I have no desire to be Michael O'Leary.....what goes around....etc etc
You get what you pay for. Pay low cost, get low service. (Except of course that in a lot of cases their tickets aren't low cost). These are a group of people who won't fly Ryanair ever again. I'm sure that list is getting bigger every day.
Blaming Ryanair? This is absolutely disgracefull! They could not possibly be at fault!
To be fair to Ryanair for a change, if it says on the ticket that a possibility exists that you could be treated this way then there is really no recourse. Thats on a purely commercial level.
In terms of the morality
I wonder if the EU might like to legislate this practice out of existence? All that would be needed is words to the effect that Airlines must provide a suitable alternate transport within a reasonable time, so as to avoid leaving lost souls wandering around Europe.
I also wonder how long it will be before the members of the church group receive their gagging defamation writs from Ryanairs lawyers?
To be fair to Ryanair for a change, if it says on the ticket that a possibility exists that you could be treated this way then there is really no recourse. Thats on a purely commercial level.
In terms of the morality
I wonder if the EU might like to legislate this practice out of existence? All that would be needed is words to the effect that Airlines must provide a suitable alternate transport within a reasonable time, so as to avoid leaving lost souls wandering around Europe.
I also wonder how long it will be before the members of the church group receive their gagging defamation writs from Ryanairs lawyers?