14 Hour Delay?
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Join Date: Jun 2005
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14 Hour Delay?
I was just wondering if anyone has any info for me about what kind of compensation would be due for a 14 hour delay?
I have just arrived back from my holiday in Orlando. However I was greeted with a whopping 14 hour delay with TravelCity Direct from Manchester! Any help would be appreciated. I do know there are guidelines which state something about a refund after 5 hour waits!
Thanks for your time!
I have just arrived back from my holiday in Orlando. However I was greeted with a whopping 14 hour delay with TravelCity Direct from Manchester! Any help would be appreciated. I do know there are guidelines which state something about a refund after 5 hour waits!
Thanks for your time!
Join Date: Jun 2004
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The rules outlining passenger compensation have changed very recently benefitting the delayed customer greatly. I really cant comment as I dont know the exact details but I believe someone will give you link to assist you!
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Ta muchly! The airline gave these forms out oddly enough! I guess the best thing to do is to write to the airline first and see what they have to say! Thanks for your help.
Join Date: Apr 2003
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There is no automatic right to compensation at all for delays, you may have the right to cancel and get your money back after 5 hours but that isn't much use on the way home. Your only entitlement is to be looked after and a couple of phone calls.
Indeed the new regulations may not be worth the paper they are printed on as every airline can avoid claims by claiming the delay was due to 'exceptional circumstances', usually technical problems. If the airline try this, you might demand details of the number of delays the aircarft has suffered in the last month, anacdotal evidence suggests delays may not be 'exceptional' for this airline!
Indeed the new regulations may not be worth the paper they are printed on as every airline can avoid claims by claiming the delay was due to 'exceptional circumstances', usually technical problems. If the airline try this, you might demand details of the number of delays the aircarft has suffered in the last month, anacdotal evidence suggests delays may not be 'exceptional' for this airline!
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They did tell us a reason for the delay, the reason being that the airline had got the scheduling of flight crew wrong meaning there was no available pilots to fly the aircraft. How they can put this under 'technical difficulties' will not amuse me.
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In that case, it certainly doesn't sound like 'exceptional circumstances' but there simply is no automatic right to compensation for delays, only for overbookings and cancellations. You will therefore have to depend on the goodwill of Air Atlanta, assuming it was they that delayed you. Some insurance policies also give £20 compensation for delays that reach 12 hours, so long as you have written confirmation. Good luck!
