Paying to sit together
You might think that travelling with a two year old would make sure you sat together, but no. BMI put my two year old son on the opposite side of the aisle to my wife, in a different row. No one would swop. They then parked a meal cart between them and served him a cooked breakfast that included scrambled eggs. Apparently some of it went in his mouth........
Join Date: Jun 2004
Location: earth
Posts: 81
Likes: 0
Received 0 Likes
on
0 Posts
For ABP seats remeber CODPIE
Child
Obese
Dissabled
Pregnant
Infirm
Elderly
None of the above should be sat in an emergency exit row.
When I used to work for a handling agent, what we used to find was, Mrs and Mrs Imondeathsdoorstep would arrive at the checkin and present their tickets. Together they would have a combined age of 260 and Mr Imondeathsdorrstep has just had his hip replaced. Becasue Ted's hip was replaced they booked extra leg room through the travel agent. They are the last two passengers to checkin because it has taken them so long to walk from the carpark. Lukily there are 4 empty seats. The two together with extra leg room and 1 in row 3 and 1 in row 26. Now becasue the travel agent didnt check their suitibility and just sold the seats to them (if we sold a seat at checkin we got commission for it. So Im assuming that travel agents do aswell), we have to split them up and take the ear bashing for it.
Child
Obese
Dissabled
Pregnant
Infirm
Elderly
None of the above should be sat in an emergency exit row.
When I used to work for a handling agent, what we used to find was, Mrs and Mrs Imondeathsdoorstep would arrive at the checkin and present their tickets. Together they would have a combined age of 260 and Mr Imondeathsdorrstep has just had his hip replaced. Becasue Ted's hip was replaced they booked extra leg room through the travel agent. They are the last two passengers to checkin because it has taken them so long to walk from the carpark. Lukily there are 4 empty seats. The two together with extra leg room and 1 in row 3 and 1 in row 26. Now becasue the travel agent didnt check their suitibility and just sold the seats to them (if we sold a seat at checkin we got commission for it. So Im assuming that travel agents do aswell), we have to split them up and take the ear bashing for it.
Refund for what F3G? The ticket states it will carry the owner from point A to point B. Nowhere does it state that they will sit together, have a window seat, not sit near the toilets or any other part of travelling.
I think what F3G is referring to is that if you pay a surcharge for a seat sold as an "extra legroom seat" (the fact that it is an exit row seat, or that there may be mobility requirements, is only explained to a lesser extent), and if the airline then declines your having that seat, the terms state you cannot claim a refund of the surcharge.
Unfortunately junior travel agency staff often don't understand the situation (sorry if you're in the travel trade and a consummate professional, but it's true), and the punters certainly don't understand. I don't think many conceal their mobility (there's no point if they know they are going to be declined at the airport).
Unfortunately junior travel agency staff often don't understand the situation (sorry if you're in the travel trade and a consummate professional, but it's true), and the punters certainly don't understand. I don't think many conceal their mobility (there's no point if they know they are going to be declined at the airport).
Join Date: Jun 2002
Location: The Real World
Posts: 208
Likes: 0
Received 0 Likes
on
0 Posts
BMI put my two year old son on the opposite side of the aisle to my wife, in a different row. No one would swop.
I never said it was the fault of the airline. It isn't.
I was saying it is the fault of the tour operator for selling exit row seats as if they were extra legroom seats without adequately explaining the extra obligation, and the fault of travel agencies for allowing their staff to sell these seats to the public without adequate training in what are the requirements and how they need to cover this with passengers.
But hey, it's another tenner each on their turnover rather than someone else's, so what the hell ....
I was saying it is the fault of the tour operator for selling exit row seats as if they were extra legroom seats without adequately explaining the extra obligation, and the fault of travel agencies for allowing their staff to sell these seats to the public without adequate training in what are the requirements and how they need to cover this with passengers.
But hey, it's another tenner each on their turnover rather than someone else's, so what the hell ....
Well, we're back from the trip described above (Gatwick to Dalaman on TCX).
And after the posts above, and my others on the subject of charging for exit row seating, guess what ... got allocated the exit row both ways (same seat numbers too) although had not paid the supplement. It seemed to have been preallocated.
Any PPRuNers working in TCX allocations who sussed me ?
And after the posts above, and my others on the subject of charging for exit row seating, guess what ... got allocated the exit row both ways (same seat numbers too) although had not paid the supplement. It seemed to have been preallocated.
Any PPRuNers working in TCX allocations who sussed me ?
Join Date: Oct 2003
Location: up in the air
Posts: 54
Likes: 0
Received 0 Likes
on
0 Posts
1) a must admit that if the flt is booked full then we make a effort to fill the exit seats first with able bodied pax.
2)If pax who have pre-booked their seats then we will ring the gate with seat changes for people who have been split.
With ref to the first point i have had many phone calls from the ckin supervisor to say that they have done their best to seat able bodied pax in the exit and to pass the message onto the crew. unfortunately on some of our flts this is very difficult. (jer)
2)If pax who have pre-booked their seats then we will ring the gate with seat changes for people who have been split.
With ref to the first point i have had many phone calls from the ckin supervisor to say that they have done their best to seat able bodied pax in the exit and to pass the message onto the crew. unfortunately on some of our flts this is very difficult. (jer)
Join Date: Mar 2004
Location: Peckham
Posts: 269
Likes: 0
Received 0 Likes
on
0 Posts
i think its pretty much first come first served but the airline i work for will always endeavour to seat families together and will block off seats for this before the flight opens for checkin.
To get the exit rows you just need to get lucky as 90% of people are either tall, big, got bad legs or some other reason why they need this seat...although VS charge £50 for the privilige...ive heard
To get the exit rows you just need to get lucky as 90% of people are either tall, big, got bad legs or some other reason why they need this seat...although VS charge £50 for the privilige...ive heard
