Business passenger
Thread Starter
Joined: Aug 2003
Posts: 155
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From: Gatwick, United Kingdom
Business passenger
Dear all,
Am currently doing a project about business passenger requirements & how airlines cater for these? Am also interested to hear is airlines make any special provisions for attracting female business passenger.
Any advice, comments or help would be great appreciated.
Kelas
Am currently doing a project about business passenger requirements & how airlines cater for these? Am also interested to hear is airlines make any special provisions for attracting female business passenger.
Any advice, comments or help would be great appreciated.
Kelas
Joined: Jul 2004
Posts: 20
Likes: 0
From: Toronto
Why?
Why would the airlines try to target the Female biz pax over the male pax?
If anything executives don't consider themselves male or female just executives. Over priced white collar workers...
Lufty catering to the Biz..
http://www.usatoday.com/travel/news/...a-business.htm
KLM bizblue stuff
http://www.klm.com/uk_en/
If anything executives don't consider themselves male or female just executives. Over priced white collar workers...
Lufty catering to the Biz..
http://www.usatoday.com/travel/news/...a-business.htm
KLM bizblue stuff
http://www.klm.com/uk_en/
Joined: Feb 2001
Posts: 1,117
Likes: 14
From: Europe
I would say that basically most of requirements has been met long time ago... Since then service was continuing to improve on longhaul and started to downgrade on shorthaul, I believe most of C-pax will agree with me (see LH tread on this forum).
The only thing which is needed but still not achieved across the industry is reliable and fast internet and email access inflight from pax own laptop computer and inflight phone/fax. Yes there are phones on longhaul but they are one-way only, you cannot be reached from the ground. I would like to see that at the time of ticketing you are assigned with the phone number then you can leave this number to colleagues/relatives/whoever may need it. Or at least something like a switchboard which can relay the call to passenger.
The only thing which is needed but still not achieved across the industry is reliable and fast internet and email access inflight from pax own laptop computer and inflight phone/fax. Yes there are phones on longhaul but they are one-way only, you cannot be reached from the ground. I would like to see that at the time of ticketing you are assigned with the phone number then you can leave this number to colleagues/relatives/whoever may need it. Or at least something like a switchboard which can relay the call to passenger.
Joined: Jul 2003
Posts: 408
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From: London
The only thing which is needed but still not achieved across the industry is reliable and fast internet and email access inflight from pax own laptop computer and inflight phone/fax.
It's bad enough on public trains, with people giving the rest of the pax the benefit of the conversation. Can you imagine the numerous cases of "air-rage" this will cause when some people are trying to sleep, and othere are constantly jabbering on the telephone.
419
Joined: Nov 1999
Posts: 1,621
Likes: 1
From: Ireland
Kelas:
If you have access to a university library, try this paper (from Cranfield):
Marketing to female business travellers
Alamdari, F., Burrell, J.
Journal of Air Transportation Worldwide
Vol. 5, No. 2, 2000
(no, I don't have a copy myself.)
C.
If you have access to a university library, try this paper (from Cranfield):
Marketing to female business travellers
Alamdari, F., Burrell, J.
Journal of Air Transportation Worldwide
Vol. 5, No. 2, 2000
(no, I don't have a copy myself.)
C.
Supercalifragilistic
expialidocious
expialidocious
Joined: Sep 2001
Posts: 589
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From: Essex, UK
Cheap inflight calls
Depending on howmany people you share the linik with the inflight broadband could possibly be used for voice over IP so something like Skype might make you all too contactable.
Joined: May 1999
Aviation Qualifications: ATP+Mil
Posts: 27,395
Likes: 857
From: Quite near 'An aerodrome somewhere in England'
1. NEVER IN A MILLION YEARS ALLOW IN-FLIGHT PHONES except from a closed booth similar to a lavatory. But that'd require removing some seats....
2. Higher levels of cabin service. LH used to have 4 cabin crew on 737s, now it's only 3. Service has suffered as a result.
3. Better in-flight meals than the cr@p which LH has introduced in their dumbed-down European Business Class this year!
4. The Business Class experience should extend from check-in to arrival hall. Thus decent, air-conditioned buses should be used for a/c on remote parking spots - not the crammed, lurching bone-shakers one normally has to use.
5. At least 36" seat pitch.
2. Higher levels of cabin service. LH used to have 4 cabin crew on 737s, now it's only 3. Service has suffered as a result.
3. Better in-flight meals than the cr@p which LH has introduced in their dumbed-down European Business Class this year!
4. The Business Class experience should extend from check-in to arrival hall. Thus decent, air-conditioned buses should be used for a/c on remote parking spots - not the crammed, lurching bone-shakers one normally has to use.
5. At least 36" seat pitch.
Joined: May 1999
Posts: 198
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From: Genolier, Switzerland
In-flight broadband = in-flight phone
Well, once you have in-flight broadband, IP telephony is included. You can install Skype, at the very least, to have a free service.
In my view, C-class tickets, long and short-haul, should have a "feel good" factor attached to them. My feeling is that it has generally gone downhill short-haul, while improving long-haul. For example, there used to be a time when Swissair and KLM had large, fixed-width comfortable seats in C in Europe.
Momo
In my view, C-class tickets, long and short-haul, should have a "feel good" factor attached to them. My feeling is that it has generally gone downhill short-haul, while improving long-haul. For example, there used to be a time when Swissair and KLM had large, fixed-width comfortable seats in C in Europe.
Momo
Prince of Darkness
Joined: Mar 2003
Posts: 350
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From: USA and a Brit
Am currently doing a project about business passenger requirements & how airlines cater for these?
Ozzy
Joined: Feb 2001
Posts: 1,117
Likes: 14
From: Europe
Momo
Well.. even if I know something about IP telephony, it is not a choise. It should be the classic phone with a phone number which can be easily called from the ground. It is just unreal to explain to everyone how they can reach me over IP telephony etc...
Well.. even if I know something about IP telephony, it is not a choise. It should be the classic phone with a phone number which can be easily called from the ground. It is just unreal to explain to everyone how they can reach me over IP telephony etc...
