CASA medical delay
Join Date: Sep 2010
Location: Mildura
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Renewed my medical on the 2nd May, 2 months later got a letter saying the ECG did not make it to CLARC so re did ECG and faxed it to them that day. Now my 3 months is up and CLARC wont even answer the phone (our office hours are Monday to Friday, 9am to 5pm - I am calling during these hours, wankers...)
They still managed to take my payment straight away though.
They still managed to take my payment straight away though.
Join Date: Jan 2013
Location: Edge of nowhere
Age: 53
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Medical and ASIC/license paperwork sent off same day.
Medical back inside two weeks.
Rest yet to appear at the 5 week mark....but they took the money quick smart!
Medical back inside two weeks.
Rest yet to appear at the 5 week mark....but they took the money quick smart!
Medical submitted Dec 11. Medical certificate received Jan 7. Medical dated Dec 1. Dudded out of 6 weeks of validity.
Rang to enquire about the medical on Dec 23. Was told it was waiting payment. The funny thing is that I watched the DAME fax my signed credit card authorisation to CASA on Dec 11.
It took several phonecalls and emails to get the certificate. Each time I was told there was no problem with my medical and it was ready to mail. Each time was a different excuse with a new promise. Each time the promise was broken. This was for a class 1 medical. Lucky I don't depend on my CPL for a living!
My ASIC has fallen due at the same time as the medical. For some idiotic reason I decided to do a class 1 medical instead of the class 2 I've done for the last 1 or 2 renewals and in the meantime I've crossed one of the age thresholds for additional tests. I reckon the combined exercise has pretty much burnt $1k.
Rang to enquire about the medical on Dec 23. Was told it was waiting payment. The funny thing is that I watched the DAME fax my signed credit card authorisation to CASA on Dec 11.
It took several phonecalls and emails to get the certificate. Each time I was told there was no problem with my medical and it was ready to mail. Each time was a different excuse with a new promise. Each time the promise was broken. This was for a class 1 medical. Lucky I don't depend on my CPL for a living!
My ASIC has fallen due at the same time as the medical. For some idiotic reason I decided to do a class 1 medical instead of the class 2 I've done for the last 1 or 2 renewals and in the meantime I've crossed one of the age thresholds for additional tests. I reckon the combined exercise has pretty much burnt $1k.
Believe it or not I have a good report concerning my last medical!!
Paperwork received at CASA office in CBR 1715 18th December as the receipt forwarded to me said. I checked on Friday 20th late in the day to ensure all paperwork required was there and assured that, yes we have it all.
Lo and behold, in my letterbox on Thursday 2nd January is my new medical certificate. When I saw the letter I assumed some problem - suspicious old bugger that I am! This means that the certificate was posted by lunchtime 24th December, a damned quick turnaround - likely a record.
Paperwork received at CASA office in CBR 1715 18th December as the receipt forwarded to me said. I checked on Friday 20th late in the day to ensure all paperwork required was there and assured that, yes we have it all.
Lo and behold, in my letterbox on Thursday 2nd January is my new medical certificate. When I saw the letter I assumed some problem - suspicious old bugger that I am! This means that the certificate was posted by lunchtime 24th December, a damned quick turnaround - likely a record.
I have never had a problem. My policy is to make the appointment with the DAME as close to the expiry of my medical as possible. Then I make sure I get the three month DAME renewal stamp and forget about it. Its always appeared before the extension runs out.
Join Date: Aug 2013
Location: YMMM
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Aussie Bob, what happens if your DAME wants further testing and won't re validate your medical until such is done? I'm pretty sure there is like a 30 day grace period where your expiry date doesn't change.
I'm pretty sure there is like a 30 day grace period where your expiry date doesn't change.
What I don't understand is why the system can't be like the faa one. Fill out the online form. You go to the doctor. They check you out and if all good then they print put the form and sign it and you walk out the door with medical in hand....
DAME can revalidate your existing certificate for 2 months.
Can also revalidate your class 2 certificate for 2 months even if you have completed the requirements for issue of a class 1. After all this is still just revalidating your existing certificate.
All provided he/she believes you meet the requirements of course.
Can also revalidate your class 2 certificate for 2 months even if you have completed the requirements for issue of a class 1. After all this is still just revalidating your existing certificate.
All provided he/she believes you meet the requirements of course.
Opps, I stand corrected on the extension time and although I have never had a problem, the mindless hassles I see others, particularly students who are taking some minor medication go through is depressing. I agree, the system is broke.
One student in particular spent thousands including several trips to a specialist in a distant city just to prove what his DAME had said all along. Someone less persistent or financial would have given up.
One student in particular spent thousands including several trips to a specialist in a distant city just to prove what his DAME had said all along. Someone less persistent or financial would have given up.
Join Date: May 2005
Location: In the circling area or on the PAPI
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Two weeks from visit to DAME to receipt of medical in the letterbox for a Class 2. (This was prior to Christmas)
Acceptable turnaround time I think?
Acceptable turnaround time I think?
Thread Starter
Join Date: Aug 2011
Location: On my way to 37*55'27.29"S, 144*45'12.28"E... Again.
Age: 51
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If the 
are true, , then 'Being an Accessory to Conspiracy to Commit Aviation'.
This is.
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are true, , then 'Being an Accessory to Conspiracy to Commit Aviation'. This is
.Quite a
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...)
Last edited by Spinner73; 14th Jan 2014 at 23:04.
Join Date: Nov 2007
Location: Melbourne
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IS this too long to reply to an email
Lucky me, slight problem with my medical. My DAME said not a problem when I renewed back in October. My DAME complimenting me on my weight loss, reduction in Cholesterol, renewed my medical with the 2 month limitation.
Just before Christmas I got a letter from AVMED requesting more information on my health.
Got said information...sent to AVMED. Called several times, went to voicemail. Sent an email Dec 23rd, got the following reply...
Thank you, your email has been received on behalf of Avmed by the Permissions Applications Centre (PAC).
If you sent in an enquiry, this will now be actioned by a member of the PAC Team as soon as possible, and you can expect a response within 10 working days.
In the meantime you might be able to find out what you were looking for on our website www.casa.gov.au/avmed
If you sent in a report, this will be scanned ASAP on to the Medical records system for consideration by AvMed.
You can call Avmed by calling 1300 4 AVMED (1300 428 633) during business hours.
For any further enquiry, please remember to include:
- Your ARN
- Your full name
This message has been delivered to you via an automated process.
Regards,
Avmed
Now Jan 15th, and still have not heard anything. Of course I no longer have a medical, cannot fly
. As Old Akro said, luckily I also do not reply on my medical for my income.
IS 10 working days too long to reply to an email??? Most of my clients/students expect instant replies...
Is AVMED in the real world? I assume they are with the way the fee they charge for the review of the medical and the way they quickly deducted their fee from my credit card. But with the way they seemingly have no customer service, it makes me wonder?
Grounded JERR
Just before Christmas I got a letter from AVMED requesting more information on my health.
Got said information...sent to AVMED. Called several times, went to voicemail. Sent an email Dec 23rd, got the following reply...
Thank you, your email has been received on behalf of Avmed by the Permissions Applications Centre (PAC).
If you sent in an enquiry, this will now be actioned by a member of the PAC Team as soon as possible, and you can expect a response within 10 working days.
In the meantime you might be able to find out what you were looking for on our website www.casa.gov.au/avmed
If you sent in a report, this will be scanned ASAP on to the Medical records system for consideration by AvMed.
You can call Avmed by calling 1300 4 AVMED (1300 428 633) during business hours.
For any further enquiry, please remember to include:
- Your ARN
- Your full name
This message has been delivered to you via an automated process.
Regards,
Avmed
Now Jan 15th, and still have not heard anything. Of course I no longer have a medical, cannot fly
. As Old Akro said, luckily I also do not reply on my medical for my income.IS 10 working days too long to reply to an email??? Most of my clients/students expect instant replies...
Is AVMED in the real world? I assume they are with the way the fee they charge for the review of the medical and the way they quickly deducted their fee from my credit card. But with the way they seemingly have no customer service, it makes me wonder?
Grounded JERR
Join Date: Dec 2000
Location: On the equator
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I did my class 1 renewal in Singapore (of all places, and yes there is a CASA DAME there) just before Christmas. Paper work was submitted by snail mail to Canberra, and had the medical certificate arrive in my mailbox one week after New Year. No dramas. Sorry to say, but I've never had a problem dealing with CASA with regards to medicals. If you use their online portal, you can keep track of your service requests with them.
Seems to be good luck rather than good management when it comes back promptly.
Most of the CASA doctors are part time, and only there a couple of days a week. So if they request further information after your medical, it can take some time for them to review it.
Last time I called them to follow up on some info I had sent, I was told they had 28 business days to respond to correspondence! Gee thanks!
You can do your medical up to 28 days before the expiry date, which I do. That gives me 28 days + 2 months to get it sorted. (Assuming your DAME doesn't ground you on the spot.
)
Last one took 10 weeks. Appalling service.
Most of the CASA doctors are part time, and only there a couple of days a week. So if they request further information after your medical, it can take some time for them to review it.
Last time I called them to follow up on some info I had sent, I was told they had 28 business days to respond to correspondence! Gee thanks!
You can do your medical up to 28 days before the expiry date, which I do. That gives me 28 days + 2 months to get it sorted. (Assuming your DAME doesn't ground you on the spot.
) Last one took 10 weeks. Appalling service.
