JPA Loop!
 

I've currently had a pay issue with JPAC for coming up on four months (I know its nothing compared to some!).

Whilst I understand that certain elements of our pay are dealt with by our unit staff, and others by JPA itself, isn't about time that SOMEONE sorted out who does what, and more importantly cleared it up with the respective agencies!!! Just to stop this endless JPA loop of JPAC, Unit HR, JPAC, PMA, JPAC etc. etc. etc. Because as it stands at the moment, I've been sent by JPA to my HR staff 5 times, for issues that they have no authority over!!!:ugh::ugh:

Not wanting just to criticise JPA though, I must congratulate them on the great idea of a blameless/nameless culture, as not once have even managed to get hold of an individual office, let alone a person to deal with the issue, it just seems to get passed around. :D


Spam

How do reservists manage?
 

As an ex-regular I read this thread with dismay and disbelief. Hearing of the trials of those of you who can log in at work and persist with chasing your issues I wonder how reservists with limited opportunities and access to the system follow up issues they may have? Are they having as hard a time as the rest of you? Anyone know?
The Ancient Mariner

SPVA Management in Cloud Cuckoo Land
 

My other half attended a brief given by Director of Military Ops (a Navy Commodore) at the SPVA earlier this week, in which he claimed JPA was a success and very few complaints were being received about the system!!:confused:
This is not my experience! Are SPVA management living in the real world?

He was obviously working on the mistaken assumption that if you tell people something enough times they'll start to believe you. I wonder how many people mention JPA as a causal factor in their PVR applications? I did.

Oh, I remember, JPA doesn't track PVRs.........

TT

If you can be bothered to look back through all the previous pages on this thread, which I can't, I believe somebody told us all how the world of JPA define a 'complaint'.

I seem to remember it is some different from your and my definition - but I could be wrong.

As I said I am working from memory, and I'm not getting any younger!

Reservists
 

In my (limited) experience of JPA as an Auggie, we're still paper based and dependent upon the Registry admin personnel to do/chase things.
In some ways, the forms are easier - e.g. duty and HTD travel on one form, though non-HTD travel seems a bit more complicated than the old 1771.

I dont believe it _ JPA up for award!
 

From MoD Website (26 Sep)
The MOD has been short listed for five Civil Service Awards in the face of stiff competition from many other Whitehall departments.
600 nominations were submitted by government departments and yesterday, 25 September 2007, a shortlist of just 36 successful nominations from 17 departments was announced. Following the Department for Work and Pensions, the MOD scored one of the highest numbers of nominations per department. The winners will be announced at a ceremony on 6 November 2007 at Lancaster House in London.
The MOD's nominations include
Technology Award and Project and Programme Management Award
Joint Personnel Administration (JPA); MOD recently completed rollout of joint personnel administration (JPA), a hugely ambitious programme to transform delivery of military personnel administration. The new JPAC provides essential support to operational delivery. 20,000 calls are handled every week, with average call waiting times under ten seconds and 85 per cent of enquiries are cleared at first point of contact. JPA has been nominated for both the Technology Award and the Project and management Award.MoD Website
Speechless!!:ugh:

Speechless.
.
.
.
.

Is it just our place or have the single cell life forms at JPA mangaed to lose all the pay slips for last month?

Can you imagine how awful those not nominated must be. :rolleyes:

I wonder what a referendum amongst its users would say about its utility, accuracy and reliability. Especially as parts of it still don't work........:rolleyes:

See if they get an award now!

http://www.thesun.co.uk/article/0,,2-2007460151,00.html

From the article in the Current Bun:

"Last night the MoD blamed soldiers themselves for the disaster.
A spokesman said: “Unfamiliarity by personnel using the system would appear to be the cause of some of the pay delays and errors.”"

First rule of a cock-up - protect the guilty and blame the innocent :ugh:

The Telegraph have also picked up on this.
The awards get coverage here and there is a nice feedback option too for what you think on the awards nice comments so far on JPA. :ugh:

Thanks for the link, Almost Done. Have posted my comment. I hope the light dawns on the awarding body that the only people patting themselves on the back about JPA are the misguided so-and-sos who inflicted it on the rest of us.

Mark my words they'll be giving one to DII(F) next
 

:ugh:
God help us all and save us from F***wit programmers
SJ

Have just read the current crop of comments via the link on Almost Done's post, above. I really hope those at the top are taking some notice of the lucidly expressed anger in that feedback column, rather than relying on the so-called 'lack of complaints' excuse trotted out via the PR system.

Thanks Mike, that's my comment.

I left the RAF about a year ago and have just recently received a bill from them. Apparently I owe money, about £150, but when I called the helpline, nobody could tell me why I owed the money. She suggested I call the PSF (HR ?) at my last unit to try and sort it out. I pointed out that I am no longer in the RAF and have no real inclination to sort out their cock up. So I am now awaiting the paperwork to show what I owe and why. I wonder how long it will take ?

This just compounded all the hassle I had with JPA whilst I was in. I have worked in software and safety engineering for the last 10 years and this is truly one of the worst implemented projects I have seen.

I really feel for the people who still have to use this system.

S_H

S_H

Why don't you tell them you'll see them in court?

STH

JPA
 

Mike PM me