RBS Staff Helps RAF Veteran
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Join Date: Feb 2004
Location: Wiltshire
Age: 59
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RBS Staff Helps RAF Veteran
Some positive news about a bank for a change.
Daily Mail
For war hero service, press one... Bank call centre worker visits 92-year-old burglary victim's home on her lunch break to help cancel his cards
Customers normally have to queue for ages for the chance to speak to someone at their local bank.
But one RBS advisor launched her own bank delivery service when she travelled to a war veteran's home during her lunchbreak to help him following a break-in.
Louis Butler, 92, said Victoria Mowbray had restored his 'faith in human nature' by going the extra mile after burglars stole hundreds of pounds in cash from his home.
When Mr Butler rang RBS customer services to cancel his stolen bank cards Ms Mowbray was so touched by his tale she drove the two miles to his home and rang bank colleagues and even the police on his behalf.
Mr Butler, who was honoured personally by King George VI for flying Lancaster Bombers during the war, said: 'The lady at the bank was great and she has restored my faith in human nature.
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His Distinguished Flying Medal, received from King George VI in 1943 for his service as a wireless operator who took part in bombing raids over Germany, was only saved as he had given it to his daughter for safe keeping.
Customers normally have to queue for ages for the chance to speak to someone at their local bank.
But one RBS advisor launched her own bank delivery service when she travelled to a war veteran's home during her lunchbreak to help him following a break-in.
Louis Butler, 92, said Victoria Mowbray had restored his 'faith in human nature' by going the extra mile after burglars stole hundreds of pounds in cash from his home.
When Mr Butler rang RBS customer services to cancel his stolen bank cards Ms Mowbray was so touched by his tale she drove the two miles to his home and rang bank colleagues and even the police on his behalf.
Mr Butler, who was honoured personally by King George VI for flying Lancaster Bombers during the war, said: 'The lady at the bank was great and she has restored my faith in human nature.
.
.
.
His Distinguished Flying Medal, received from King George VI in 1943 for his service as a wireless operator who took part in bombing raids over Germany, was only saved as he had given it to his daughter for safe keeping.
Daily Mail
, I hope you are recognised by your employers some time soon!
