And I guess you're the solution Mustapha?

I'm letting this thread run - anything goes. Have fun.

4HP

If only I could I would.

Or so said Zappa!:p

random drug test
 

dxbpilot :=
"How many people have been stopped in dubai for a random drug test when arriving? Its not a common occurance."

I do not know if you could read the local lingo or not, few months ago it was reported in the Itehad newspaper-local news as well as the Gulf News in English that an Asian man was arrested at DXB airport with prescribed drugs from his doctor in his possession and guess what, he - got 5 years in jail despite the letter from his doctor, yet when an American celebrity was caught with hard drugs in his possession he was given 6 months suspended sentence and deportation to avoid bad publicity. This is why I think the UAE has two type of justice, actually three, one for the local, one for the westerners (including the other nationalities that managed to get western nationality) and one for others (non-westerners whose nationalities have no influence with the powers in the UAE). If those 3 guys had been Indian or something like that, they would have been crucified and would never see the daylight for years to come.

On another point, I do resent some of the remarks made towards the Aussies in general, and I do not think it is wise to start Assies versus Pommy bastards bashing or whinging poms.

Since I can't be bothered repeating what we have ALL been saying, I think I will copy and paste from AirNoServicesAustralia who says
WE ARE NOT DEFENDING THESE CLOWNS

OUR POINT IS THEY SHOULD HAVE BEEN CHARGEDFOR THEIR BEHAVIOUR NOT FOR DRINKING WITHOUT A LICENSE.

:ugh::ugh::ugh:

Safe and happy flying to all.:ok:

Sindbad,


Some of these people simply can't read, don't let them offend you, but if you want to start bashing the poms let me know I am in!:E

Thank you for the support
 

Dear Mustapha Rex, Thanks mate, It is nice to know that there is support when you need one (Kevin Bloody wilson song). If it gets heavy I might.:ouch:

Cheers

Safe and happy flying to all.:ok:

All I am saying sinbad is that you have to be making a fuss or somehow drawing attention to yourself for these kinds of things to happen. It is never as simple as the media makes out.

I know plenty of people that have been let off for having alcohol without a licence.

I have no problem with the fact that they charged "THESE CLOWNS" with everything they could, if he was out of order.

Damn noone offered me cocaine on my flights to New York!!!
 

Nuff said. I don't need to help EY Sheila dig a hole for herself, she's doing a great job on her own. "Chicken or Fish?":ok:

DXBPilot, see that just isn't good enough for a lot of Western travellers. That is, they don't want to rely on the discretion of the authorities as to whether they will lock you up or not for drinking the airline supplied booze. I certainly don't want my freedom decided by some egocentric graduate from Acme University ("Get your degrees by post in 3 weeks, or your money back!!") who has been promoted to his position of power due to who his dad is.

I want the laws to do what they are supposed to do, protect the innocent and prosecute the guilty, and the fact that at a whim the authorities here can prosecute anyone they want for drinking airline supplied alcohol scares me and should scare anyone else flying into the UAE especially Abu Dhabi. Whether they use that power often is largely irrellevant, the point is they have the power to do this.:=

Lesson should be learned
 

dxbpilot :ok:
"It is never as simple as the media makes out".

I totally agree with you DXB PILOT that the media does take advantage of such situations and tries to sensationalise the news in whatever way they can. However, unfortunately this episode started on board the EY flight and in my opinion it should have been handled in a proper professional manner in accordance with air legislation instead of being blown out of proportion and the passengers being charged only with charges related to alcohol and being imprisoned for a month. Easy Jet and some other airlines have a black list for such misbehaved passengers.

Another point to consider is when air crew are faced with such situations they should keep in mind the effects of the depravation of oxygen at 39000ft along with alcohol consumption (especially warm Champaign) and the effects to the individual passenger, and the behaviour MIGHT be attributed to the combination of alcohol, altitude and medication. Some people cannot handle not even one glass of beer on the ground let alone drinking many glasses of alcohol in the air. The crew should have stopped serving the alcohol to these passengers as soon as they saw their behaviour deteriorating and getting out of hand. They should not have allowed this situation to escalate to the point where the captain had to be notified and intervene. (No I am NOT defending the behaviour of those passengers).

Another point I would like to mention, if I may, in defence of most of the good people on this website is when they appeared to be on the side of the three Aussies is that you have to have a professional and well trained staff to deal with this matter. Believe me my experience with EY cabin crew is that they are very nice and I do not hold their lack of experience against them, but when the Sh...it hits the fan you have to accept the consequences of an untrained crew which brings it back to the competency of the management. This is NOT EY bashing I assure you and I wish them all very well.

A thought for the day; How do you think the Aussi girls and boys on board (TAA or Australian Airlines, Ansett or QANTAS for that matter) handle the footy or the rugby teams on board? I can tell you with great skill. And this what most of us are talking about. Of course no one would like to see other people's family jewels in public. I sincerely hope that EY management should use this incident as template of how to handle such situations for their future training rather than treating it with arrogance "We are Right and you are wrong" or as one of EY idiotic cabin crew puts it F@ck this paxs, keep them in jail for what they did:*

Safe and happy flying to all:ok:

Well to be fair I always found the Aussie airlines controlled the football teams by keeping them bone dry sober. You know how?? By sitting in the galley and chatting the whole flight and never offering drinks to anyone.:E But sorry that is another thread.

Gentlemen,

The last few posts I think indicate that no one is supportingg the case for the passengers, but rihtly indicate that in EY's inability to manage this incident they have allowed for others to manage it much to their detriment.

Idiotic as it may seem the post above from EY girl is so indicative of the mindset of the EY crew and that this is allowed to dictate their actions on-board is a preview of the quality inflight policy making that prevails.

If and only if I dared to enter this thread with my humble comments it is to bring to light not only the implication that this incident will have on EY, but more important to raise everyone's awareness to a sensitive issue that needs addressing, and for which handling methods need adapting with a non partisan mindset but rather a service oriented approach.

It is clear that on this occasion and this is shown by the warm champagne served, the A/C not working properly on the aircraft (despite having one of the most advanced temp controls systems on the FAP) the crew could not care less, and if I were a passenger paying for this I would be rightly cheesed off and for the lack of respect of my patronage, I would treat the crew with contempt.

Again an inherent trait of GF legacy creeping into EY, that the management here needs to treat and consider carefully.

All and all, the passenger pays, and we provide a service, safe, efficient and in the case of first class personalised, as this incident has shown, we bordered on the first expectation but totally forgot the two others. When all the meddling stops, in how this airline is managed from the top and discipline not favouristism because you happen to be sleeping with Sheikhy baby, then certainly EY will be able to move forward and put this behind it, but until then, one can only hope and wait that such an incident does not repeat itself, and who knows it hasn't with a Pakistani or an Indian or an Arab who could be rotting in Jail as we speak without any recourse for justice...

EY needs to review it's complete "raison d'etre" and think seriously of its future in the aviation scene, for such gross mistakes will only help to discredit other airlines in the region and reflect poorly on the UAE.

Speaking of which, the USA or current european regulations that seem to be taken as adequate by some on this forum in regards to this issue, are in fact totally wrong and do not help to promote the service image of an airline, the same one that passengers look for when choosing their tickets. We need to think in fact on effecive handling methods, and not policing on-board, the first approach is about pleasant flying the second one scalable to the limit a passenger may wish to take the violence level to much to the inability of the crew to control them any further.

Happy flying:ok:

Correct attitude
 

:D
Well said and well put Mustapha. I couldn't agree more. I think a real overhaul of an attitude is required. I remember how some of the EY cabin crew used to quarrel with each other during the flight with regards to their seniority! Also I used to wonder how is it possible that some of these young ladies are able to get promoted to an IFS (In flight supervisor) or CM (cabin crew manager ) position with such a short time in the industry. (I bet I know your answer to that Mustapha!) Some of these young ladies need also a real lesson on manners. I remember the south east Asia sector on EY was always full and I'm not sure if this is still the case. I also remember on some occasions I stood with horror and shock to see the way of some of the EY cabin crew spoke to the pax going to and from the south east Asian sectors. Those poor people are valuable customers, have their dignity and feelings just like the rest of us regardless of there nationality, looks or social status. After all, courtesy and manners cost nothing. I wonder if these girls know that it is those customers that are paying there wages! Some of them are real arrogant Bit...ches and I would love nothing more than to throw them out before the flight. This profession is special and unique and the way some of them act are a disgrace to their profession.

On another point, I find it most astonishing that no one from the EY cabin crew management or the PR department has come forward to defend the cabin crew action or to at least explain as to why EY has taken such action against the three first class pax and to limit the damage caused by this incident. As MR rightly pointed out we are a unique service industry which relies on customers loyalty and good feedback to survive.

Happy and safe flying to all.:ok:

I think other charges should have been used, and for the airline to find a good lawyer/legal council when putting the OMA together. (also help with rest periods etc..)

Maybe the charge should have been endangering the safety of the fellow passengers, which is open and enforce more serious penalites.

Let say this flight was out going to LHR, with the same problems/same people. The laws are different in UK and the outcome would be very different. Regardless of the destination, the same penalties should be applied anywhere in the world. Coming up with the lack of an alcohol license sounds most feeble and embarrassing. Lets say the next guys have a license: are they allowed to behave in such a way because they have the little black alcohol license book? Imagine that, passengers telling the Captain to go to hell, "I've got a an alcohol license, so don't try stop me now, bring me another beer". Unfortunately, this is what the result of the court case was. Pay you DHM200, get an alcohol license and make as much indecent trouble onboard and you can't be touched.:ugh:


Land in Singapore I think from now on.:E

Etihad Cover Up
 

I have heard from a close source that the plane was suffering from serious electrical and mechanical problems and Etihad have convoluted the justified compliants from first class passengers.

Additionally I beleive the airline knew the seats were not working and still booked these passengers into faulty seats.

I cant belive what has happened to these individuals and I know that no exposure or boorish behaviour took place but simply justified complaints against shocking service that the airline was very aware of.

Shame on ETIHAD. They deserve to get everything that will be coming to them.

The hostesses and other staff do not care at all about the passengers probably because the senior ETIHAD management treat them like slaves and pay them a pittance. They also have no experience or training. This was afirst class cabin where people pay for discretion and top class service.

The first (and last) time I flew Etihad the hostesses were poorly dressed, their hair was in a mess, they hardly spoke english and they ignored numerous service requests. I felt like I was on a bus.

NEVER EVER AGAIN

Etihad hiding the truth
 

Etihad charged these men to cover up serious electrical and mechanical problems with the plane.

I bet that plane is now having a full service overhaul. It is so lucky that no-one was hurt due to the planes mechanical problems.

It is a disgrace that Etihad are trying to hide their problems behind complaints from first class passengers

That is unfortunately the feeling shared by many, the crew are simply not trained well enouh and the aircraft interiors need a total rethink.

In the case mentionned in this thread, it will be easy to point the fingers and play the blame game, but how long will it be until these problems are solved once and for all.

EY girl
 

Shame on you. Its a plane not a bus, which is probably where you should be working.

Glad somebody else is noticing that EY cabin crew are treating pax like sh*t. If management knows, they certainly aren't doing anything about it. As mentioned previously, you can get sh*tfaced, and if you don't make an ass of yourself you'll have no problems, just like anywhere else in the world. Throw the book at those bums:}

Sounds like growing pains....many of our crew heading there have more experience than the supervisors they will be working under there...wish them the best of luck....:ooh:

I would not call GF reference in terms of experience Ironbutt, from my last flights with them its more sultrexperience and laziness.

Sorry but I still think that EY is better then that.

Drunk on Board
 

It is illegal in any country to board an aircraft drunk.
it is also illegal to get drunk on board an aircraft.
No matter which airline,which country these are international rules.

Then surely it is also illegal for the cabin crew to serve drinks to drunk passengers. I guess they better start locking up lots of people.

Sorry you had a bad experience with our crews guess it could happen anywhere...lots of our more experienced crews are leaving to EY....what does that have to do with your experience on GF?? other than the same crews you commented on above will now be serving you on EY..sad to see some of them leave, others not so sad...

That is exactly the problem, hopefully EY will be smart enough not to let them ply their trade here either!:bored:

I had an excellent two flights on GF, the check-in girls and the cabin crew were pleasant and efficient. Best curries I've ever had on an aircraft. Unless something has changed in the last three years, I'd fly GF tomorrow.

Must have been the hunger mate, it does amzing things to your taste buds.:E

...used to be my Golden Rule for cooking... if you stuff it up... curry it. :E

hence....
 

Very strange sight over the Gulf on the evening of the 7th

:E

Must have been one of those memorable GF flilghts...

Back to basics, the yobbos obviously stuffed up badly. Possibly the UAE legal system got a charge wrong. If they hadn't been acting up this thread would never exist.

Simple, behave on aircraft!

And when in Rome do as the Romans (read UAE) and yes I live here so I DO know what goes on...

Chill out...
 

Mustapha and Co., read again my post.

I work in a proffesional way and I was trained in an excellent way by the airline (like my colleagues). I was not in that flight but I was in many like this one.
The moment this paxs touched the poor cabin crew, this man got his ticket to prision, NO ONE HAS the right to touch/jump/attack or whatsoever. I repeat, that girl could have been your wife, girlf, mother or daughter. I said and I repeat, f@ck this pax (due to his behaviour).
For the rest, I work as my team, with very high standards, paxs leave our flight with a wonderfull smile. I never am arrogant to my customers, never, we are providing a service and our goal is to keep them satisfied.

Alcohol on Board:
It is hard, but as a customer you have the right to drink, because it is part of our service (not to get drunk).
Having a drunk pax at FL390 is very disgusting for the crew, the paxs and the safety of the flight.
A pax can have loads of drinks before boarding the plane, can even drink a full bottle of vodka (from the airport dutyfree) while seated in FirstClass, can ask his wife to get more drinks, can ask different crews for a glass of champagne (we try to comunicate each other regarding how many drinks are serve to Mr X or Ms Y) there are many tricks that this paxs can do that make it so hard to realize when is already late. But this happens only few times. Unfortunately this time it went to far.
If you approach a customer (holding the management pressure on your back) and you explain him/her that there wont be anymore drink, he/she will think that you r saying he/she is drunk (and she/he is) then the pax explode and we (crew) loose.
There are different methods to stop this, the famous one is the "4 D's".

But since the topic we want to discuss in this forum is regarding the UAE LAW and not the service/professionalism of the crew nor behaviour of the paxs. That is why I came with the cocaine example, I should not use cocaine but it was the first example came to my mind.
The point is the airline is offering (which according to local laws) something illegal (alcohol). So there is a big problem here, or either the law is adapted to western type of law or the service is adapted to the local law.

For ANSA, Musty and Sindwhatever, stop the agression, you can discuss about the topic but without being agressive, if you start the bulls#it of EYSheila, Chicken or Beef, shame on you etc... I can say that in bed Musty was so bad that I turned lesbian... that Ansa has it to small that I couldnt feel it and etc... so I do not want to start arguing like a stupid teenager with you guys, first of all respect me, yourself and the readers of this forum. Second, continue with the topic.

EYGirl.

PS: sorry my spelling, english is not my mother language.

EY girl,

There is a famous saying: Keep your mouth shut and appear stupid or open it to prove it!

Do yourself and your colleagues a favour, don't try and justify yourself or your inability to spell in english, no one needs to hear it, your previous posts show that you represent exactly what passengers should fear when flying with us, a total lack of respect.

It is not your decision whether we serve or not serve, you are employed to carry your duties out and from what I read, you don't even have the mindset to do just that.

So spare me the rethoric of quality training, because if so, your attitude is a poor reflection of that!

Bye!:E

And by the way Sheila, it's: "Beef or Chicken, or veg or non veg"

Respect must be earned
 

EY Girl,:*

"For ANSA, Musty and Sindwhatever, stop the agression, you can discuss about the topic but without being agressive, if you start the bulls#it of EYSheila, Chicken or Beef, shame on you etc... I can say that in bed Musty was so bad that I turned lesbian... that Ansa has it to small that I couldnt feel it and etc... so I do not want to start arguing like a stupid teenager with you guys, first of all respect me, yourself and the readers of this forum. Second, continue with the topic."

There was a presenter in Australia years back called Derryn Hinch he used to always start his current affairs by saying "Shame... Shame... Shame..." Shame on you Musti or ANSA! I thought the Aussies are better than that..Bad in bed?? Turning the poor EY girl to lesbian?? Too small that the poor EY girl could not feel it!!??
EY girl don't worry - there are plenty of hamoor in the gulf you know...

On a more serious note; EY girl I think you are going from bad to horribly bad.You are THE shining example of extremely bad EY girl behaviour. You are a real shame to that uniform. You obviously have placed yourself in the picture of what the cabin crew should not do, be or behave.

Your examples are stupid, your language is vulgar and obviously your promiscuous daily habit is just one of the truthful points which Musti had raised on this forum about some of EY promiscuous habits with their bosses. Furthermore with your remarks "I repeat, that girl could have been your wife, girlf, mother or daughter" I would be too ashamed to have you as a colleague let alone a sister.
As for your remark "I work in a professional way and I was trained in an excellent way by the airline (like my colleagues)." God help us all, and this is what I have been saying all along that it is poor quality cabin crew like you which gives other EY crew who are very good, and very nice a bad name.

I have to agree strongly with the Musti remarks to you

*EY girl take that bubble gum out of your mouth before opening it.
*In the meantime, do yourself and your employer a favour, keep your comments to yourself.

Finally respect must be earned not given.

Sindwhatever (Sinbad the sailor man toot toot!)

Safe and Happy flyinf to all:ok:

I just wonder how long it took EY girl to mull this one over.....Jesus she's bad!

What is the point here? Are we professionals? jezzz!
 

Muttley Crew Said:
Some of you guys are really letting yourselves down, hooking into EY Gal like that.
Not nice, Mustapha. Are you really a professional?

I have to agree 100% with Mutt, this girl is trying to get to a point and some of you guys are showing a lack of professionalism... :=

I also agree with some stuff mentioned by EY-Girl... remember she is a crew and we all are part of the same team, moreover we are all in the same a/c... CRM (there is a nice book called The Naked Pilot by David Beaty, one of the example showed, was the Saudi flight that burnout in the taxiway due to the arrogance of the cptn... same reactions I am observing from Mustapha.

Rgrds,

Cu Pa.-

Thanks to you cumulus P we will have a mutiny on-board very soon.

CRM does not mean to each his own or "I decide what I feel like doing today" CRM is about each pulling his/her weight. Pilots fly the aircraft safe and the crew ensure service is carried out to standard. While the first is being done, not sure the second is. SO don't give me this CRM crap because it is convenient to you, actually if CRM was taken into consideration, this incident would have probalby not happened. But thanks to you we have people who have an excuse to ehy nothing is done the way it should be. With your ionterpretation of CRM very soon you will be at the heels of GF in terms of quality of service.

This is about service and you like EY girl fail miserably, perhaps this is why we should thank you for not being able to secure any recognition by aviation media for the quality of our onboard service.

Before taking on this militant stand I suggest you look at the current position of serious competitors like EK and QR and tell me if such issues are ever raised?

No?

Well I guess it answers our question then

Professional input from EY Girl
 

Below is an extract from EY Girl input on this forum.:ooh:

Interview with EY Girl as to how cabin crew should handle difficult or drunk pax:

Q, Do you consider yourself professional and trained for such incidents??

EY Girl; "I work in a professional way and I was trained in an excellent way by the airline"

Q, What do you think is the best way to handle such situations??

EY Girl; I repeat, f@ck this pax , and a kick in his balls

Q, You have been accused by some aggressive people on this forum as an arrogant female dog to your customer. Are you arrogant??

EY Girl; "I never am arrogant to my customers.

Q, So what do you suggest??"

EY Girl; " A nonstop ticket to jail (and a kick in his balls)."

Q, Any other suggestion EY Girl??

EY Girl; "There are different methods to stop this the famous one is the "4 D's".

Q, I take it your Famous 4D method did not work in this case ?? NO..???


Q, Do you think this topic concentrates around what customer service ought to be, or around the discussion of the cabin crew's Service/professionalism, or pax behaviour???

EY Girl; "But since the topic we want to discuss in this forum is regarding the UAE LAW and not the service/professionalism of the crew nor behaviour of the paxs"
EY Girl ; "That is why I came with the cocaine example"

Q, Have you suffered any emotional upset, or been affected by the remarks from some of the people on this forum, or noticed any change in your sexual preferences since the incident on board the EY flight from Sydney??


EY Girl ; "Musty was so bad that I turned lesbian... Ansa has it to small that I couldnt feel it."

Q, So you are saying if the drunk person had been a woman with short Di...:mad:..ck that would have made it OK since you are a lesbian now!!! "and etc..."

EYGirl "PS: sorry my spelling, english is not my mother language so I do not want to start arguing like a stupid teenager .

Thank you EY girl for your highly professional input.

Best Wishes Sindwhatever
Safe and happy flying to all:ok:

I cannot, honestly, remember so much crud on a thread.

But carry on; this is your thread.

4HP

crude and offensive
 

4HolerPoler:oh:
"I cannot, honestly, remember so much crud on a thread.)

I am sorry if you find such language crude and offensive, But the reality is these were the actual replies from the EY girl posted on this forum. Please refer to post 72,78,112.

Safe and happy flying to all:ok:

Sinbad, I can not agree with you, you are changing what I wrote (although it sounds funny) but cut it out... you are confusing this topic.
I guess you guys are enjoying it, I enjoy watching it too, but not too much... you guys are starting to look too unprofessionals... yeah yeah like me... sindi, musti and the rest: @#$%^&!

Going back to the topic... we can't!

It is hard to believe that due to this bunch of drunk paxs this topics turns against me... that due to few post that I wrote, so much unprofessionalism came out from this Sindi-Musti group...
I must say that all the cockpit crew that I have flown so far are excellent guys and very professionals (EY) and I do not think you guys are EY crew, perhaps not even airline crew... you sounds like a bunch of frustrated guys trying to promote anger here...

Appologies to the rest, I tried to keep this forum to the main topic, but the childish reactions from Musti-Sindi took it too far away... hey! at least it entretained you! :yuk:

:yuk:

:zzz::zzz::zzz::zzz:

Well, the most important is that now you know, so you have the tell tell signs of any potential incident in the making, and perhaps, if anyhting, that should matter EY girl.

Yes you are funny, an no I am EY, just worried sometimes about what I see!:ooh:

Take care and happy flying, enjoy every moment of it!:ok:

Not sure about the laesbian bit though, surely size isn't everything?:E

What is going on in EY?
you arrest pax for not having a drinking license, your cabin crew say they turn lesbians, you have an italian captain who is known back home as the clown who faked his logbook and got thrown out from AZ to join Lauda Air, boy oh boy.