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Self checkouts - are they taking the p1ss?

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Self checkouts - are they taking the p1ss?

Old 27th Apr 2022, 08:53
  #101 (permalink)  
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For some reason I am reminded of a joke years ago about staff working in Argos having failed the Woolworths interview... brought home to me one day when I did purchase something in Argos and was considerably less than gruntled by their customer service. (I always thought Woollies was great!)
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Old 27th Apr 2022, 10:02
  #102 (permalink)  
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Further to some sentiments expressed on here, and, to be honest, some are missing their true vocation, as an exhibit in one of those living / working museums " Come and see our latest exhibit ! a real life Jurassic Park dinosaur ! not an actor ! totally unscripted ! " it was, perhaps, unfortunate (for them) they weren't in the queue I was a short time ago.

Not only was there a lady "fumbling", every chap, would, of course, have his wallet set to "late arm live ", no faffing about ! she was, foreign !! and, worse still, had a child with her !...now that combination would surely have resulted in paramedics attending for those incapable of patience and repressing their own sentiments...towards and about women.

I simply stood and watched, with my well practiced village idiot smile...and thought about those I've mentioned.
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Old 27th Apr 2022, 10:07
  #103 (permalink)  
 
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I won't use them. I have no problem with the technique, it's the job losses that concern me.
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Old 27th Apr 2022, 10:13
  #104 (permalink)  
 
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Our local Lidl was "modernised" a few years ago, and 6 self serve tills and 6 normal tills were now available. The one normal till that was always in use, was the one next to the self serve ones. The teller on that till was expected to serve customers on that till, and monitor and assist with problems with the self serve. Needless to say customers on the normal till were forced to wait while the teller was dealing with the many problems with the self serve. After a while they blocked off the self serve, and a couple of years later removed them altogether, probably because they realised that was space that could be used to sell stuff. I have never ever seen all 6 tills manned in Lidl or Aldi for that matter. I'm pretty intolerant at these self serve tills, and when I get a problem there never seems to be a staff member there to help, Morrisons in particular are bad for this. I've walked out and left stuff at the self serve many times.
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Old 27th Apr 2022, 10:16
  #105 (permalink)  
 
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Originally Posted by Piper.Classique View Post
I won't use them. I have no problem with the technique, it's the job losses that concern me.
I have very similar concerns but have to confess that over the last six months I have been driven much more towards self checkouts in no small part because the big boys have been gradually taking out the "basket only" tills, and if you've only got a few items, and none are "controversial" - things such as alcohol and security tagged items such as steak (for some reason meat has to be security tagged!!) standing behind some old codger or biddy taking an age to pack their groceries whilst idly chatting to an all too willing operator (as happened this morning in Morrisons) is a waste of my life.

I see you're in France; E.Leclerc who's hypermarket I expect I will be visiting for the first time in two years in a fortnight, have adopted the "open a few check outs and make customers queue" policy so beloved of German businesses with the difference that they work at the speed of a Tesco check out operator in UK. Why do the French put up with this?
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Old 27th Apr 2022, 10:27
  #106 (permalink)  
 
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Originally Posted by Dan Gerous View Post
Our local Lidl was "modernised" a few years ago, and 6 self serve tills and 6 normal tills were now available. The one normal till that was always in use, was the one next to the self serve ones. The teller on that till was expected to serve customers on that till, and monitor and assist with problems with the self serve. Needless to say customers on the normal till were forced to wait while the teller was dealing with the many problems with the self serve. After a while they blocked off the self serve, and a couple of years later removed them altogether, probably because they realised that was space that could be used to sell stuff. I have never ever seen all 6 tills manned in Lidl or Aldi for that matter. I'm pretty intolerant at these self serve tills, and when I get a problem there never seems to be a staff member there to help, Morrisons in particular are bad for this. I've walked out and left stuff at the self serve many times.
Which leads me to a situation I had some years ago at Morrisons. I had done the weekly shop and looking for a manned till to checkout, there were a handful open with enormous queues. At the far end of the shop were the "basket only" self service tills. I decided to screw the shop up completely by taking my full trolley through the self service lines (at the time they were in their infancy and there were only two or three in the store). It of course took an age to get the shop checked out and queues built up. Having packed the shopping I went to the customer service desk to complain. There were a couple of staff milling around, and the phone was ringing, though the staff weren't inclined to take any notice of it, or answer it. So I leant over the counter, picked up the phone and said "Good evening, Morrisons, how can I help you?". The caller started to explain their problem, and I had to tell her that I was just a customer but I had picked up the phone because the staff couldn't be bothered to. The staff were, not surprisingly mortified!! Pretty quickly an assistant manager came up, and was listening to my complaints regarding staffing and checkouts. During our conversation the phone rang again; he didn't seem in any hurry to break off and answer it so I suggested that perhaps I should. He picked it up sharpish!!

The upshot was (not that I was marched off the premises, which I should have been!) but that if ever the same assistant manager saw me in the store on subsequent visits he always made a point of speaking to me to make sure everything was OK!!
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Old 27th Apr 2022, 10:30
  #107 (permalink)  
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" I have never ever seen all 6 tills manned in Lidl or Aldi for that matter"

That's true, but, to be fair, once queues do start to appear, they invariably open up another aisle...with alacrity.

This, in contrast, to other outlets, where, when you here the broadcast, " all till trained staff to the check-outs please ", the term, lethargic response, springs to mind. ...well apart from Waiterose that is.
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Old 27th Apr 2022, 10:34
  #108 (permalink)  
 
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One of the advantages of being a Brit in Hungary is that check out staff don't expect a conversation!
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Old 27th Apr 2022, 10:52
  #109 (permalink)  
 
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I can be quite impatient - I cannot stand queues of drivers slowly trundling along at 38 or 44 mph on 50 or 60 limit roads for example, but I am very calm in a supermarket. If I get to the check-out and there are big queues, I just turn away and explore the shop; looking at the latest kitchen gadgets or whatever. Then, 5 or 10 mins later, I return to the tills, and often the queues have gone or significantly reduced. (I should add that I don't shop at busy times, e.g. Friday or Saturday afternoons).

I find self the service checkouts at the Morrisons and other supermarkets I go to are very well looked after by the assistants. I have to wait for my age to be confirmed for my alcohol or when the scales don't recognise the weight of the crisps or the salad, but if so, I just have a glance at PPRuNe on my phone while waiting. No bother.

Regarding supermarkets abroad; ditto, but I realised that my French was up to speed after about 6 months based in Toulouse; when the supermarket check-out lady told me the price of my shopping. I understood directly what she said, (and could work out the French number system - 'four twenties ten seven', er.....97!) without having to look at the display.

PS, supermarkets have to security tag certain items, e.g. steak, because people nick them !
.

Last edited by Uplinker; 27th Apr 2022 at 11:11.
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Old 27th Apr 2022, 10:54
  #110 (permalink)  
 
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My local "big" Sainsburys changes significantly in character depending on the time of day:
  • Before 9am is best - almost empty, and everyone who is there seems to know what they're doing. Even the car park is mostly empty
  • Mid morning - quite bad. Not that many people, but everyone who is there seems to be in the store for a purpose other than shopping. Chatting to friends, teaching their toddler what all the different fruit and veg items are called, feel like, sound like when dropped on the floor etc. Car park half-empty, but most of the cars occupy more than one space
  • Lunchtime - terrible. Massive queues everywhere. Come on people, you buy your lunch here every day, surely you know how a supermarket works by now? Car park is like a war zone.
  • Afternoon - outing from the local old folks' home. Not that crowded, but most of the people who are there appear confused. Tolerable, so long as none of the items you want to get to are blocked by an old gent peering at the labels. Car park busier, but most users seem to know what they're doing.
  • After 7pm - second best. Busy, but everyone seems to know what they're doing, and to be there for the purpose of shopping. Car parking busy but fine, and pretty much everyone seems to be able to get their into a single marked space.
  • Saturday - awful. Everyone seems to be in groups of at least 6, either students debating how to put together a meal for less than 30p a head and then throwing in a bottle of vodka each, or complete families - why can't one parent take the kids somewhere they won't hate and let the other parent do the shopping, and why oh why did you also have to being Grandma? Car park is completely blocked by people waiting to collect someone from right outside the front door of the supermarket. Locations and orientations of parked cars bear no relation whatsoever to any markings.
  • Sunday - like Saturday, except that the students are hung over
  • December - as above, but with 50% more people and high-Octane Xmas music at 120dB. Ear defenders recommended.
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Old 27th Apr 2022, 11:25
  #111 (permalink)  
 
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Originally Posted by Piper.Classique View Post
I won't use them. I have no problem with the technique, it's the job losses that concern me.
Not a problem in these parts. Every supernarket is desperately in need of staff, with the result that wages are increasing considerably. Lidl for example pays around £24,000 a year to its'shop floor staff, plus staff discount, holidays etc.
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Old 27th Apr 2022, 13:28
  #112 (permalink)  
 
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The Lidl store manager was on the till when I passed through with SWMBO yesterday. He seemed relieved to have some one to talk to. He did say that he was tired. At which point I suggested that his salary and posh car would help with his tiredness. He then moaned about the tax on his car!
A delightful human being.
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Old 27th Apr 2022, 16:22
  #113 (permalink)  
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Originally Posted by pasta View Post
Car park is completely blocked by people waiting to collect someone from right outside the front door of the supermarket
Oh yes, off topic a little here but I can't stand people who think they're so important that they can wait right outside the door, thereby blocking the entire planet
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Old 27th Apr 2022, 16:50
  #114 (permalink)  
 
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Originally Posted by Sue VÍtements View Post
Oh yes, off topic a little here but I can't stand people who think they're so important that they can wait right outside the door, thereby blocking the entire planet
And nine times out of ten the selfish toe rags are using top end SUVs.
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Old 27th Apr 2022, 19:52
  #115 (permalink)  
 
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Originally Posted by ATNotts View Post
And nine times out of ten the selfish toe rags are using top end SUVs.
I live in one the highest per capita high end SUV parts of the country. The only people I ever see being loaded directly outside the supermarket entrance are the old gents and ladies waiting for a taxi. I have no problem with that whatsoever personally. I guess if everyone has a posh car no
one feels the need to show it off. (I donít by the way. I have a Skoda).
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Old 27th Apr 2022, 22:00
  #116 (permalink)  

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standing behind some old codger or biddy taking an age to pack their groceries whilst idly chatting to an all too willing operator (as happened this morning in Morrisons) is a waste of my life.
I try to be patient because I realise that speaking to the checkout operator might be the only human contact that some shoppers have all day.
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Old 27th Apr 2022, 23:15
  #117 (permalink)  
 
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...........the phone was ringing,..........So I leant over the counter,........
Another pet hate, not only Supermarkets but other retail outlets /shops when after queuing for some time and eventually getting to just one or two from the front, the phone rings and the assistant picks it up and starts answering questions from an obvious potential customer. In the old days of desktop phones I have been known to reach over and push down on the receiver cradle, cutting off the caller, and stating that the people on front of me are next, not the caller ! Recently I congratulated one assistant, who, although answering on a mobile out of my reach, nevertheless then advised the caller that she was attending to other customers who were waiting, and to please call back. Well done.

Alcohol purchases ? At the Self Service tills there is no option but to engage with a passing staff member qualified to enter approval, but at manned ( femaled ? ) tills can't they see that I am of an age allowed to purchase alcohol, and no, at my age I'm not pleased to be considered younger, there is absolutely no doubt ! Once in the USA I was absolutely ordered to show a document proving my age eligibility, which I didn't have with me, I don't walk around with my passport all day, and not going to hire a car neither did I have my foreign driving licence with me. Eventually I advised the assistant that she needed my money to pay her wage more than I needed their goods, and although rung up just left everything where it was, not yet packed in my bag, and walked out. I realise that "they" are required to ask for proof, but what has happened to commonsense. Many USA shops now advise that they no longer accept cash, despite US bills showing that they are "legal tender for any debts, public or private ". I can see battles ahead in the near future, I refuse to use a foreign credit card and be charged exchange rates, and due to a long absence due to Covid my USA one has currently expired, so I don't know how long I will have to wait to get it re-issued on our forthcoming visit. The Digital Age is such fun - not !

Last edited by ExSp33db1rd; 27th Apr 2022 at 23:35.
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Old 28th Apr 2022, 01:28
  #118 (permalink)  
 
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Originally Posted by ExSp33db1rd View Post
Alcohol purchases ? At the Self Service tills there is no option but to engage with a passing staff member qualified to enter approval, but at manned ( femaled ? ) tills can't they see that I am of an age allowed to purchase alcohol, and no, at my age I'm not pleased to be considered younger, there is absolutely no doubt ! Once in the USA I was absolutely ordered to show a document proving my age eligibility, which I didn't have with me, I don't walk around with my passport all day, and not going to hire a car neither did I have my foreign driving licence with me. Eventually I advised the assistant that she needed my money to pay her wage more than I needed their goods, and although rung up just left everything where it was, not yet packed in my bag, and walked out. I realise that "they" are required to ask for proof, but what has happened to commonsense.
Sadly, the employee was just following orders - selling to you could have gotten them fired. The punishment for selling to someone underage is so steep (big fines and the loss of their license to sell alcohol) that many places have a zero tolerance policy - they card everyone, regardless of how old they appear. Strict rules are bad enough, but "zero tolerance" polices are simply people being to intellectually lazy to make common sense decisions. Most schools have strict policies against bringing guns to school - very reasonable until they apply the zero tolerance thing. Zero tolerance means that kids have been suspended for bringing tiny toy "GI Joe" guns to school, and one kid was suspended because he took bites of a Pop-Tart to make it into the basic shape of a gun
Originally Posted by ExSp33db1rd View Post
Many USA shops now advise that they no longer accept cash, despite US bills showing that they are "legal tender for any debts, public or private ". I can see battles ahead in the near future, I refuse to use a foreign credit card and be charged exchange rates, and due to a long absence due to Covid my USA one has currently expired, so I don't know how long I will have to wait to get it re-issued on our forthcoming visit. The Digital Age is such fun - not !
Sadly, again, there is a very good reason for some places no longer accepting cash - large amounts of cash makes them a robbery target, getting rid of cash transactions solves that (we have a big problem with that at the marijuana stores here - the stuff is legal to sell in Washington state, but it's still banned at the federal level, so banks are afraid to deal with the marijuana stores - meaning all sales are cash only, no credit cards or debit cards. As a result, we're averaging over one marijuana shop robbery per day since the first of the year, with two deaths.
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Old 28th Apr 2022, 02:08
  #119 (permalink)  
 
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tdracer - Thanks, I am aware of all that, but it doesn't make it any easier for the normal, law abiding, majority to accept. Like all the hoops we have to go through and put up with to conduct normal financial transactions these days, whilst the real money launderers laugh all the way to their bank ? Why are we dumbed down to the lowest level instead of being credited with a bit of honesty and commonsense ?

Here in NZ we are experiencing a spate of Ram Raids by under 15 teenagers using stolen cars to, initially, rob dairies of cigarettes and "vapes", but, having seen how easy it is and how they can get away with it, are now targetting jewellery shops and even some big retail chain stores, even filming their actions and posting it online to boast to their friends. "The Law" says that even if they are caught, they are too young to be given a prison sentence, they can only receive a modicum of Home Detention and Counselling in accordance with the present "Woke" attitude. Rubbish, If they are old enough to steal a car and drive it through a store window, then they are old enough to go to jail. QED. Many family businesses have lost thousands of dollars and are considering shutting up shop. Even parents are forbidden to give their kids a slap across the bum, and that's not supporting violence towards children either. Crazy World we live in these days.
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Old 28th Apr 2022, 09:52
  #120 (permalink)  
 
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Are you saying that leaning over and cutting off a call which has nothing whatsoever to do with you isn't a pompous and arrogant action??
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