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frustrating internet security efforts

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frustrating internet security efforts

Old 3rd Mar 2020, 20:11
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frustrating internet security efforts

I treated myself to some new headphones on Friday. In the box, along with a decent set of instructions was a slip advising that I would need to go onto the makers website and register my purchase.

I tried, and tried........ but in the end life is too short. Firstly it rejected several attempts to create a password that I might be able to remember whilst meeting several requirements in terms of letters, numbers and assorted cases, none of which was detailed before I attempted! When I eventually gave in and wrote a string of complete gobble-de-gook (which I wrote down as I typed it) it then started to present me with those tiresome pictures made of a dozen or so smaller pictures and demanded I click all the boxes containing....... The trouble with those is that they are too small to see what you are doing on the screen of a mobile phone and touching the screen to zoom it in sometimes gets accepted as a click in a box. The other trouble with those picture things is that the rules are not given. One set asked me to click on "Stairs", there was pictures with kerbs, one picture had two steps between road and walkway, how many steps constitutes "Stairs"? Blowed if I know, after a few attempts it then changed to a street scene and asked to select all of the boxes with "Traffic lights". I tried. I still don't know if it is just the light boxes, or does it include the arms the boxes are on, or perhaps, include the posts down to the ground......

Then I thought about it. Why do I need to create a secure account, that I might never want to access again, just to tell a manufacturer that I have bought one of their products? I have my proof of purchase from the shop I bought it from, that should serve if, for any reason, I need to claim on the warranty.

Rans6.......................
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Old 3rd Mar 2020, 21:22
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Sounds like you are best doing the password on a laptop. Reasons to create a good password would be to avoid Mr. Scammer in Umbongoland from deciding he doesn`t want you to listen to the music, instead he wants you to give him your bank details.
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Old 3rd Mar 2020, 21:34
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You wouldn't be the first.

The only thing new password rules have done is to make it harder for the user to remember them without significantly changing the complexity for the attacker.

Biometric is far better. Not infallible, but better.
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Old 3rd Mar 2020, 22:38
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Originally Posted by rans6andrew View Post
Then I thought about it. Why do I need to create a secure account, that I might never want to access again, just to tell a manufacturer that I have bought one of their products? I have my proof of purchase from the shop I bought it from, that should serve if, for any reason, I need to claim on the warranty.
The warranty may well be with the manufacturer and not with the shop and as a warranty is not a legal right but is something that may be provided in addition to your statutory rights, warranty providers can within reason, state whatever terms and conditions they wish regarding a warranty. One of these terms may well be that any purchase has to be registered on their website before the warranty is valid.

You still have your consumer rights with the headphones and these rights are between you and the shop that sold them but it's often the case that a manufacturers warranty is quicker and easier to use to get a satisfactory outcome in the event that the items fails.
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Old 4th Mar 2020, 00:01
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It's all Harold Wilson's fault ... Quote .. " The red hot heat of technology" when he was enthusing over the invention of the microchip.

The digital age has made life difficult for the honest, and a bean feast for the criminals ( hackers ) who scoff at all the attempts to keep them out, just like international money launderers who carry on succesfully, whilst the likes of us can't hold some bank accounts in another Country 'cos you can't provide a "local" address - "just pop into your local branch"

No, I never write down my passwords, I have a photographic memory, y're'honour - Yeah ! Right ! I have a 40 page A.4 file of Usernames and Passwords, notes about the name of my Grandmothers third dog and other memory jogging notes, always at hand when at home, just to carry on what used to be normal activity. Away from home I'm stuffed, even tho' I carry a key ring USB drive, encoded of course, with the info. but... can I trust any public computer, and will my friends allow me to read it from their computer, and no, I don't walk around with my eyes glued to a smartphone that I will probably leave behind in some shop or cafe.

Life is becoming impossible and clearly getting worse. and no, I don't trust password managers, either. What happens when they are hacked, as of course they will be. Cambridge Analytica ?
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Old 4th Mar 2020, 01:21
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Had exactly the same problem when trying to book my well known artillery brand camera in on line for repairs. Gave up in disgust and rang them. Was put through to the workshop and told them of my difficulties. Their response? "Yeah, we think there's something wrong with that page, no one can get past it. Best to just ring here."
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Old 4th Mar 2020, 07:15
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And why the hell have "Big A" now decided to make it necessary to enter a string of random digits to have a look at an item you might want to buy? Even worse the stupid [email protected] who wrote the software has made it a pop up with an entry field for the string - and not put the cursor in the entry box! So you have to click the mouse first before you can enter the string. Result AFAIAC is that if I google for something I want to buy and see the word Amazon in the search results, I now don't bother to click on the link.
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Old 4th Mar 2020, 07:18
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Just use one of the many password managing systems. I only know one password, the rest are an incomprehensible jumble of symbols that I never need to know.
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Old 4th Mar 2020, 07:42
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double_barrel

Are you satisfied that it is secure and free from hacking, or becoming a source of income to a cash-strapped owner one day ?

I'm not. Paranoid ? Moi ? ( but maybe that's just the Yorkshire in me ? )
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Old 4th Mar 2020, 07:55
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The app was probably written in China, Russia or India.

How would you know?

IG
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Old 4th Mar 2020, 08:04
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Originally Posted by YorkshireTyke View Post
double_barrel

Are you satisfied that it is secure and free from hacking, or becoming a source of income to a cash-strapped owner one day ?

I'm not. Paranoid ? Moi ? ( but maybe that's just the Yorkshire in me ? )

Yes, I am. The encryption is such that no owner or admin can access it. I won't recommend any in particular although If I was to start again I would go with an open source manager, but I am as confident as is reasonably possible. Do some googling, it's certainly safer than a post-it note.
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Old 4th Mar 2020, 10:23
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Internet security is a right royal b!tch of a thing to do well because the game board it's played on just moves so fast. Small to medium companies often cannot justify the knowledge and effort to keep up in this IT security race, their only hope is to trust someone else who does this for a living to do it for them and then it becomes expensive for using the good ones, and a really crap user experience for using the bad ones.

As for these software password key safes, their undoing is key loggers being able to get the master password to crack the safe - key loggers seem to be appearing everywhere. The current technique for doing very secure things in software is to use the new hardware capabilities provided in the latest chipsets built just for this thing. Chances are quite high most key safe software can't use these capabilities, maybe things will change in future but until then be very careful with what you download and what sites you visit on your computer.


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Old 4th Mar 2020, 12:02
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...that a manufacturers warranty is quicker and easier to use to get a satisfactory outcome in the event that the items fails.
A level of optimism and confidence that might be difficult to replicate. Perhaps an Apple product user?
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Old 4th Mar 2020, 12:45
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I know this isn't the joke thread, but this is so appropriate here:


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Old 4th Mar 2020, 12:55
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I came to the conclusion quite some time ago that all these "warranty registrations" are about is so the manufacturer can put you on their list of addresses to send advertising bumph for other products to.

I would personally not bother (but I do keep paper receipts).
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Old 4th Mar 2020, 14:45
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Originally Posted by ShyTorque View Post
I came to the conclusion quite some time ago that all these "warranty registrations" are about is so the manufacturer can put you on their list of addresses to send advertising bumph for other products to.

I would personally not bother (but I do keep paper receipts).
I use eMClient for mail but use a gash gmail address for dishing out to those people.
I have it for this purpose only, I check it very occasionally and then empty it if nothing important is there.
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Old 4th Mar 2020, 16:06
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Originally Posted by Cornish Jack View Post
...that a manufacturers warranty is quicker and easier to use to get a satisfactory outcome in the event that the items fails.
A level of optimism and confidence that might be difficult to replicate. Perhaps an Apple product user?
If you are going to quote another post, either use the quote function or at least don't quote selectively in order to change the meaning of what was originally stated.

Originally Posted by 419 View Post
but it's often the case that a manufacturers warranty is quicker and easier to use to get a satisfactory outcome in the event that the items fails.
No, it's not optimism, simply my experience.
About 2 years ago, I purchased a fairly expensive LED lamp from a UK high street retailer. This lamp came with a 2 year manufacturers warranty.
6 months ago, it failed so I contacted the manufacturer who sent me out a replacement and collected the faulty lamp at the same time.

If I had relied on my statutory rights, the retailer could have insisted that I prove that the lamp failed due to a manufacturing defect and not from misuse and if they had done this and I supplied the proof, they would then have had the option to repair the lamp, replace the lamp or give me a refund, bearing in mind that the refund wouldn't have to be the full amount I paid as they could have made a deduction to cover the 18 months I had good use of the item.

Even if the retailer had agreed to replace the lamp, I still would have needed to travel to the store to exchange it (assuming of course that they still stocked it).

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Old 4th Mar 2020, 16:36
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Originally Posted by Tigger4Me View Post
I know this isn't the joke thread, but this is so appropriate here:

https://youtu.be/PrwQ-guwvfs

That was great - thanks for posting.
The only thing missing was another 5 minutes at the end with another server at the door as she left with the inevitable; "How did we do today?" survey.
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Old 4th Mar 2020, 18:14
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Satisfaction surveys have totally got out of hand.
Recently had my windscreen replaced.
1) Survey requested for my experience of the booking process.
​​​​2) Survey requested for my experience of the video the fitter took of my car before starting the job.
3) Survey requested for my experience of having the screen fitted (total time for job about 30mins)
4) Survey requested for my experience of my insurance company who oversaw it all.

I was asked to go online by a cashier in M&S last week to rate her after I simply paid for some new underpants at her till.

I even get emails asking if I would recommend our local eye casualty dept (who are excellent, by the way).

I don't do any of them anymore.
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