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Online Shopping

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Online Shopping

Old 29th Sep 2019, 21:52
  #1 (permalink)  
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Join Date: Apr 2003
Location: Midlands
Posts: 328
Online Shopping

Now, I’m not one for ordering goods via the internet. However, something caught my eye in the weekend press (Perfectly legit - Reputable company) and I decided to send off for the item. I shall not reveal the company or the product, even though I have no vested interest in either.

The item was ordered via the internet Saturday, 28th Sep, 15:50
Order acknowledged by email 15:55
Email stating that the order would be delivered 29th Sep, received 17:43
Email stating that the item would be delivered between 11:41 – 12:41 received 29th Sep at 08:55
Item delivered Sunday, 29th Sep at 11:49

To me, this service was exceptional, but is it the norm these days with online shopping?
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Old 30th Sep 2019, 00:44
  #2 (permalink)  
 
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No, not normal, but some can be outstanding. I have had similar experiences to yours.
I can place an order online here for a few dollars worth of electronic components and it gets delivered by courier the next day.
I am always amazed, as I am sure that the total value of my order would be less than the cost of the courier service.
It seems more companies are now using courier services and avoiding the normal postal service.
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Old 30th Sep 2019, 00:56
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Originally Posted by Terry Dactil View Post
No, not normal, but some can be outstanding. I have had similar experiences to yours.
I can place an order online here for a few dollars worth of electronic components and it gets delivered by courier the next day.
I am always amazed, as I am sure that the total value of my order would be less than the cost of the courier service.
It seems more companies are now using courier services and avoiding the normal postal service.
Yes to all of the above with one clarification.

It now seems the normal postal service are now using courier services and avoiding the normal postal service.
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Old 30th Sep 2019, 02:09
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Join Date: Aug 2005
Location: E.Wash State
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Depends.

Over here, Amazon is very accurate at when their stuff will arrive. I recall only one item that didn't show on the designated delivery day. When we are in a bigger metro area (Phoenix), much of the delivery is the same day, if the order is in by noon.

On the other hand, a bit back I came across some useless gadget that seemed handy, ordered it, and had the reply "we're shipping it right away". There wasn't an easy way to tell, though, that shipping was direct from China. 5 weeks later, it showed up.
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Old 30th Sep 2019, 03:47
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Join Date: Aug 2010
Location: The right side of the Pennines
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Ordered four "home office" items of furniture Online, 2 chairs, 1 desk 1 filing cabinet.

Next day ordered a second filing cabinet, given new ref. number for the second order.

Next day telephone call querying if this was an error on the first order, or a new order ? Advised a new order, quoted the different ref. no. back to them. No advice of expected delivery given.

Four days later received a note that we had not been at home, so Courier had taken the delivery to the local Post Office, who had then taken the items the following day and who had left the note as we weren't at home again. Had we been given some ETA we could have arranged for someone to have waited at home. Note - we had specifically not "ticked" the box for signature upon delivery, therefore expecting the items to be left if we weren't at home.

Post Office refused point blank to re-deliver, must now collect personally. Arranged suitable transport for anticipated four, large, heavy, items, but only the two chairs there, which were light enough for me to handle, and would have fitted in the car.

Rang supplier, told no idea when the rest of the order would be delivered.

Two days later Courier turned up, again unexpectedly, with the two filing cabinets, no table. Enquired of Head Offie about the table, no idea, would advise by e-mail when ready for delivery.

Four days later advised table was now with courier, use a tracking no. to check. Two days of tracking showed this to be in Couriers main depot. No movement.

Finally got a text message that the driver was 15 minutes away - tracking data still showed it in main depot.

The whole order could have been picked up from the retailer in the town on the day that they received them from the manufacturer, we only used Online service to get what were very heavy, bulky items delivered, to save us the trouble.

Total disaster, never again.
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Old 30th Sep 2019, 05:44
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Join Date: Feb 2002
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If a tracking number is available it can often provide great entertainment when using Australia Post.

I once ordered an item from the nearest location available in the mistaken belief that would ensure the minimum transit time.
Not so. The item was dispatched the following day, but went past my location and out to the main sorting center in an outer suburb.
Fair enough I thought, that's the way the system works, and it will probably get to my local post office for delivery the next day.
However it showed no movement for two days.
Then the tracking showed it had managed to get two Staes and more than 1000 km away.
Another two days before it got back and another two days before it got to me.
It took a week to travel 5 km to me!

Then a few days later I received an email from Australia Post requesting comments on their service.
So I told them!
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Old 30th Sep 2019, 06:24
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Join Date: Aug 2001
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Madam offered a load of old Dinky toys on ebay, subsequently bought by a guy in Australia.
Packed and sent the same day with tracking, over 22 for shipping IIRC.
Watched online as it left here, via Heathrow, Dubai and on to Sydney, all good, so far.
Couple of days later she gets a message from the guy asking if she knew anything about the item's whereabouts, she told him that
it had been tracked to Sydney and then it was in the hands of Auspost.
Upshot was it took about 24 hours to go from Southampton to Sydney and nearly a week to go to the buyer, who lives about an hour
North of Sydney.
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Old 30th Sep 2019, 06:25
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I do most of my shopping online, I live a fair way from any shops and it costs me at least two quid to go to the nearest shop of any use. I have had all of the above. It seems to vary very much with the supplier and the transporter. I have been undertaking a major DIY project the last few years and I have ordered much stuff from Stooltation. Almost always it's next day delivery and free for orders over a tenner, and I've always been able to make an order up to a tenner, if only with the odd Sharpie or suchlike. And the best price on many items.

I also order groceries from two of the cheaper supermarkets, and pick a delivery slot that costs no more than the petrol to the shop would have been. They are pretty much always on time with the delivery slot chosen, and, if not, it's usually earlier.
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Old 30th Sep 2019, 06:59
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Other than food and stuff like paint, I buy most things online now almost always without any problems. I hate shopping.

New washing machine delivered last weekend, was given a day of delivery and then a two hour time slot; kept an eye on their progress around SE London and they arrived in the middle of the slot - last one before they hit the M25 and headed home towards Wigan. Ordered new banister rails and associated ironmongery a couple of days ago, local DIY stores don't have what I want in stock, plus without a car 3.5m lengths are a pain to bring home!

Off to Wickes then Tesco in a short while...
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Old 30th Sep 2019, 07:30
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I don't own this space under my name. I should have leased it while I still could
 
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The whole supply chain (hate that jargon, ok they are linked) needs to shift stuff from factory to reduce the cost of warehousing. Where the seller has a large online inventory he cannot afford to have stock 'sold' sitting on a shelf. It is rare to see one of these 'last a mile ' empty. Where things are slower it is generally slower moving items, items that are bulked up for delivery before being sent out to customer.

For instance a large local warehouse store has a fair selection of beds in display but no stock to sell. They have a warehouse that holds a small stock of faster moving flat pack, but still slow moving items. Their footfall is low; their mark up has to be high. They only order or reorder on a Monday, they receive delivery on a Tuesday and despatch on a Wednesday. We ordered Saturday week, they were closed the following Monday, delivery will be this Wednesday. That is a typical schedule for local town order and delivery.
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Old 30th Sep 2019, 07:37
  #11 (permalink)  
I don't own this space under my name. I should have leased it while I still could
 
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Once had to visit a local delivery depot, TNT or DPD, something like that. Can't remember why. Anyway, arrived mid morning. Big warehouse wider than deep, lots of loading bays. No trucks and warehouse empty. All goods had arrived overnight, been sorted, loaded, and the trucks and vans been and gone.

Impressive operation but not a job I would want.
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Old 30th Sep 2019, 07:48
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Needed a branded car part and the main agent was out of stock, could get it within 3 days
Online I found the main agent 250 miles away had it and confirmed by call
Bought from them online and was delivered the next morning
and the cost of delivery? Free as I had spent more than 50

Shops? Bah Humbug

ps even get my food shopping delivered Online, 1 delivery and don't impulse but
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Old 30th Sep 2019, 07:54
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Join Date: Apr 2018
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I used to work for an Australian migration agent, helping people through the complicated paperwork. We sent a passport to the Australian High Commission in London by recorded delivery. Checked after a delay, and the AHC said they hadn’t received it. Back to the Post Office to find out who signed for it. Much too much for individual signatures we were told, we just give it to them. To apologize for this we were given a book of stamps! Bye, bye Post Office, hello Fedex. (We later found that the AHC had mislaid it). Also asked the Post Office how to track an item on its way to Australia. We were advised that they could tell us it had left UK, then if it didn’t arrive at its destination after a few weeks, we could fill out a form and they would have a look for it.....
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Old 30th Sep 2019, 08:09
  #14 (permalink)  
I don't own this space under my name. I should have leased it while I still could
 
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Voutezac, yes, it's a nonsense. If it is lost for a day or a week, it's going to be even more lost (stolen) after a month.
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Old 30th Sep 2019, 08:09
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It doesn't always work well. though. In July I ordered a replacement barometer movement from an online supplier. After three weeks I emailed them to ask when it would be delivered, and was told that they were expecting a delivery later in August. They apologised for the delay. And of August came and I again emailed them, to be told that the delivery was due in any day. This Saturday I had a big wodge of papers from the receivers appointed to handle debts to the company, which it seems has gone bust. No idea if I'll get my money back, as like an idiot I forgot to pay for it using my credit card, and used a debit card instead. It's not a lot of money to lose, but the annoying thing is that this company have around 4 or 5 websites, including the one I used, and they all still appear to be up and running and accepting orders.
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Old 30th Sep 2019, 09:02
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Join Date: May 2003
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jethro15,

I think that level IS normal for service in the larger cities. I order all groceries and normal shopping online, as an example; order on a Sunday afternoon for delivery on a Monday morning is normal, with the ability once the order has been placed to amend or add to it up to around 1130pm the night before. I can do this in London or Oxford. In London this now is available same day from some companies.
Amazon is the same, if I need something electronic, or a book, or furniture etc, I can order it and guarantee having it the following day or sometimes in two days, in London sometimes same day but no guarantee of this.

Takes all the effort and nause out of shopping.

VP959,
I have found that if I intend to order anything rather specialist, your barometer movement being a good example, after I have found it on line I will ALWAYS check Amazon to see if it is available through them, if it is then it tends to be cheaper and arrives faster. Other on-line delivery services are available.
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Old 30th Sep 2019, 11:23
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I do most of my shopping on-line, mainly because I can check availability from my computer. The majority of purchases have been good, some exceptionally so. It seems to me that price has become a driving force (unsurprisingly) with the constant complaint that
'the shops' overcharge. Yes, shops charge more ... if you want to know why, ask any of your local high street traders just how much they have to pay in business rates AND the rents demanded by their landlords!! I worked, part-time in a clock and watch shop for a while. The owner needed to make an eye-watering amount per WEEK just to cover those costs. Put the on-line businesses on level ground with that and then see if your 'bargains' are still available!
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Old 30th Sep 2019, 11:56
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Join Date: Feb 2006
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Only had delays on a couple of things, sold an expensive camera on fleabay for an old gent friend, was shipped from Nutloose Towers to Bristol via parcelfarce, tracked online to see it arrive at the Heathrow Worldwide Distribution Centre !!! It sat there for a few nervous days before being redirected to Bristol, much to the relief of the buyer.

Most things however arrive within days, online food shopping services I find superb, the one that I could never get my head around though was M&S, what was the point of offering online ordering then having to go into store to pick it up, talk about counter intuitive, thankfully they are finally looking at addressing that stupidity, no wonder their shares fell through the floor...

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Old 30th Sep 2019, 11:59
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but one thing to note it is going to get even better, as an example

Fast Track same day home delivery

Buy online before 6pm and we'll deliver by 10pm for only 3.95. Subject to availability. Exceptional demand may restrict Fast Track same day home delivery availability. 90% UK coverage.
https://www.argos.co.uk/features/del...llection-guide
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Old 30th Sep 2019, 12:15
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Join Date: Nov 2007
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Have you done any business at a post office counter recently?Queues of women [mainly] returning stuff they get online and then decide they don't want it!!!40 mins to post a registered envelope!!!
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