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LH942. FRA-MAN. 18/08/2019

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LH942. FRA-MAN. 18/08/2019

Old 18th Aug 2019, 12:17
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LH942. FRA-MAN. 18/08/2019

My daughter has had an anaphylactic event due to nuts.

Lufthansa were contacted and agreed to not serve nuts and to make an announcement on the above flight.
The CC contacted the Captain and he refused to make an announcement - his reply was “if the child has a serious allergy then they shouldn’t fly”

Lufthansa customer service at its best.
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Old 18th Aug 2019, 12:29
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I agree with the Captain
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Old 18th Aug 2019, 12:32
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Originally Posted by Flying Clog View Post
I agree with the Captain
Me too....

Strange times we are living in
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Old 18th Aug 2019, 12:37
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Rather than announcement, maybe an internal communication to the flight attendants mentioning the said flight?
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Old 18th Aug 2019, 12:47
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Sorry to say, but I do not think any announcement is going to make all the Peanut dust in the seat pocket in front of the Pax go away!
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Old 18th Aug 2019, 12:50
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They have "no nuts" flights in the USA. It's not a big problem and nuts are certainly not an important necessity on board an aircraft. Very surprised at the captain's reaction as well as the two posters above. Not to serve nuts on a 75 minute flight is a non issue and not a reason for someone to be told not to fly. Disgraceful reaction! The biggest nut was the captain
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Old 18th Aug 2019, 12:52
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I vaguely recall some research that said that it was way over the top to ban nuts for the entire cabin, and just the row in front and behind was plenty - I know the CCs hate it, and as a pax, I am very fond of settling down with the bag of fancy nuts, and a glass of fizz.
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Old 18th Aug 2019, 13:01
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Originally Posted by snchater View Post
My daughter has had an anaphylactic event due to nuts.

Lufthansa were contacted and agreed to not serve nuts and to make an announcement on the above flight.
The CC contacted the Captain and he refused to make an announcement - his reply was “if the child has a serious allergy then they shouldn’t fly”
Out of interest can I ask: Who were the people in Lufthansa who were contacted and took the decision that an announcement would be made and nuts would not be served? How far ahead of the flight was this request made?
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Old 18th Aug 2019, 13:15
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Originally Posted by wiggy View Post
Out of interest can I ask: Who were the people in Lufthansa who were contacted and took the decision that an announcement would be made and nuts would not be served? How far ahead of the flight was this request made?
Lufthansa customer services were contacted 10 days before the round trip.

On the outbound flight the Lufthansa captain made the “no nuts” announcement and came back into the cabin to check on my daughter - he was professional and caring.

To add context, in my professional capacity (consultant anaesthetist) I have to treat anaphylactic episodes. On several occasions I have been unable to resuscitate the the patient.
.
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Old 18th Aug 2019, 13:34
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We have this issue every now and then.
The Cabin crew makes the announcement, no big deal!
BUT
I would be very careful if I were You , Sir, as there is no discipline whatsoever during flight these day form fellow passengers. And that is if they heard and understood the PA.
Especially on afternoon and late flights there is often a lot of crumbs and worse in the seats, pockets and the floor.
I see Your predicament with regards to public travel and wish You and Yours a safe journey.
Do be careful.
Regards
Cpt B
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Old 18th Aug 2019, 13:34
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Aren't there any masks that can be worn to obviate this condition?
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Old 18th Aug 2019, 13:34
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Sounds like a cultural thing to me. Public displays of compassion and care are common in the UK society, not so much in the Germany+ mainland. Meanwhile, the levels of sincerity beneath remain remarkably similar.

1) No nuts served - check
2) Explanation to other PAX from CC and perhaps a PA message - check
3) Captain's announcement: Not his job to arrange for such, part of the description is to actively differentiate who's task is what.

In case 1+2 was not enough for your daughter's safe travel, and 3) was required too, he was actually right. The other passengers, in fact, would not listen nor care.
His explanation just translated to English, but not transformed from German professional technical to British educated class cultural signals, must have had a shocking effect. Most likely just lost in between the words.
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Old 18th Aug 2019, 14:01
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This era of ‘name and shame’ is an abominable. Why wouldn’t you take it up with the airline directly? What’s your angle in coming here with flight details?

The world doesnt revolve around an individual. Never has, never will. In 50 or 100 years this era will be looked upon as the dark ages of the Internet. Don’t be a willing participant.
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Old 18th Aug 2019, 14:05
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This era of ‘name and shame’ is an abominable.
Ah, you mean that you can't get away with it so easily now days! But seriously, have you ever written and received a worthy reply from an airline? Sometimes (not always mind) name and shame is not such a bad thing.
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Old 18th Aug 2019, 14:28
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FRA-MAN - I would have take my own 100% nut free car.

I generally often wonder if this is really neccesary. Especially sorry ​I feel for babies who cannot be instructed to clear their ears yet. I managed not to fly with my kids for that two years.
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Old 18th Aug 2019, 14:29
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How do you know that the reply of the captains was as you stated? Did you speak to the captain yourself or is it all based on secondhand information?

Very easy to accuse somebody of something but unless the captain said those exact words to you (or your family) personally then it is all conjecture.
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Old 18th Aug 2019, 14:32
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At the risk of sounding angry and bitter, but where does it stop? A child with nuts allergy - no nuts served in the cabin. A recovering alcoholic - no free champagne for the newlyweds in the first class? A PTSD soldier - no "Hurt locker" on IFE? Come on!

From the medical point of view, if a child has an allergy this severe, she should have epinephrine on her to avoid an "anaphylactic event". Your profile says you're a doctor. Where were you when this happened? And who was looking after your daughter onboard? In my humble opinion, a child with any severe medical conditions must not travel alone.

I completely disagree with the captain's phrasing of his displeasure (who do you think pays your salary, Herr Arschloch?) but I absolutely agree that it's a ridiculous demand.

And, if this story is true, concluding that Lufthansa service is inherently bad is too much of a generalization. I don't fly Lufthansa, but I've never heard any horror stories, either. How about you take a breath and teach your daughter to use an epi pen, instead of demanding a global ban on nuts?
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Old 18th Aug 2019, 14:35
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Originally Posted by UltraFan View Post
At the risk of sounding angry and bitter, but where does it stop? A child with nuts allergy - no nuts served in the cabin. A recovering alcoholic - no free champagne for the newlyweds in the first class? A PTSD soldier - no "Hurt locker" on IFE? Come on!

From the medical point of view, if a child has an allergy this severe, she should have epinephrine on her to avoid an "anaphylactic event". Your profile says you're a doctor. Where were you when this happened? And who was looking after your daughter onboard? In my humble opinion, a child with any severe medical conditions must not travel alone.

I completely disagree with the captain's phrasing of his displeasure (who do you think pays your salary, Herr Arschloch?) but I absolutely agree that it's a ridiculous demand.

And, if this story is true, concluding that Lufthansa service is inherently bad is too much of a generalization. I don't fly Lufthansa, but I've never heard any horror stories, either. How about you take a breath and teach your daughter to use an epi pen, instead of demanding a global ban on nuts?
Pret baguette inquest: Plea for help after allergic reaction

http://www.bbc.co.uk/news/uk-england-london-45623831

This girl had an epipen on her. In fact they used 2 on her. But her allergy still killed her
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Old 18th Aug 2019, 14:43
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I vaguely recall some research that said that it was way over the top to ban nuts for the entire cabin, and just the row in front and behind was plenty
This "it only has to be a couple of rows" is an urban myth

completely disagree with the captain's phrasing of his displeasure (who do you think pays your salary, Herr Arschloch?) but I absolutely agree that it's a ridiculous demand.
Sadly, you don't know what you are talking about.
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Old 18th Aug 2019, 14:47
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Originally Posted by snchater View Post
The CC contacted the Captain and he refused to make an announcement - his reply was “if the child has a serious allergy then they shouldn’t fly”
I'm confused. If the Captain, like so many posters here, was so convinced that she shouldn't fly, did he then ask for her to be removed from the plane? If he was serious about that, that would have been the proper action in my opinion. You know, safety comes first, etc., etc.
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