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What is "online check-in" all about?

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What is "online check-in" all about?

Old 17th Aug 2018, 18:48
  #21 (permalink)  
 
Join Date: Aug 2005
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I donít know if online check-in saves me time or queue time.

But I do know that if everyone else is checked in online and I just canít be arsed to, Iíll be the one getting the axe when the flight is oversold, delayed, or otherwise made inconvenient.
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Old 17th Aug 2018, 19:44
  #22 (permalink)  
I don't own this space under my name. I should have leased it while I still could
 
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I love overnight baggage drop and online check in.
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Old 17th Aug 2018, 19:46
  #23 (permalink)  
 
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Originally Posted by FullOppositeRudder View Post
it probably took twice as long as previous negotiations with a pleasant assistant behind the counter who knew how to do all this [email protected] Can this be progress?

FOR
As several previous posters have noted, with online check-in and self-service luggage tagging, the airlines no longer have to pay a pleasant assistant behind the counter. Or even an unpleasant one.

The airlines, specifically the airline accountants, consider this progress. I disagree, although I will admit to liking one aspect of the self tagging of luggage--I know the tags on my luggage match my destination airport.
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Old 17th Aug 2018, 20:25
  #24 (permalink)  
 
Join Date: Dec 2002
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When possible, I try to use 'people' vs machines in any transaction.

Having the counter workers 'push' the kiosks when they were new was akin to asking them to build their own gallows.

Last flight, there were now lines at all the kiosks anyhow, so tottering up to the 'person' and claiming befuddled bewilderment still is an option.
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Old 17th Aug 2018, 20:34
  #25 (permalink)  
 
Join Date: Jul 2002
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I checked in on Monday evening for a flight from Johannesburg to Kuala Lumpur via Singapore.
Seat presented for long haul was 2nd row aisle seat, great.
Seat presented for short haul was 4th row window seat, great.
Not necessary to print, pick up at airport.
Arrive 4 hours early at OR Tambo International Airport Johannesburg, Check in queues 10 parties in each, Intetnet Check In 2 people, anyway I am called over to Biz desk, 2 minutes and I'm on my way.
Internet check-in, it's the way to go 👍
Gertrude you surprise me, as an intelligent representative of the masses, you should know these things.
By the way, on the first floor of the Guildhall, my name is on the wall.
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Old 17th Aug 2018, 21:37
  #26 (permalink)  
 
Join Date: Jan 2002
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I used to check on line but then I went to kiosk with a person behind it and ask to have my boarding pass printed on the thick paper they use.
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Old 17th Aug 2018, 22:00
  #27 (permalink)  
 
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[QUOTE=Tango and Cash;10226698The airlines, specifically the airline accountants, consider this progress. I disagree, although I will admit to liking one aspect of the self tagging of luggage--I know the tags on my luggage match my destination airport.[/QUOTE]

I've had the check-in person show me the tags before sticking them to the bag. At leas the letters are correct, don't know about the barcodes.
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Old 17th Aug 2018, 22:07
  #28 (permalink)  
 
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I don't know that it makes much difference with international check-in, I'm pretty sure the woman behind the desk asked me all the same questions I'd already answered the night before. They do check the passports at that point, and again at the gate, as well as at the security checkpoint in between. I have to admit I've not done a domestic flight with checked baggage for a while, in which case straight to the security queue saves a bit of time. Except it doesn't, because I just spend the time sitting in the departure lounge.

I don't trust the new technology either, although I now print a boarding pass and also get them email it so I can use the phone version. I figure if I've got both then the chances of both methods failing is a lot lower, especially given that I keep them in different places.
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Old 18th Aug 2018, 08:23
  #29 (permalink)  
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so I can use the phone version. I figure if I've got both then the chances of both methods failing is a lot lower, especially given that I keep them in different places.
I see you rely on technology too ☺
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Old 18th Aug 2018, 09:21
  #30 (permalink)  
 
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Last 2 major Holidays have all invoked 5 or 6 flights so found Check in online the night before , no printer accessible, go to airport next day go to kiosk and print case labels and Boarding cards and bag drop

all easy

However twice the Kiosk Screen said to go to the Check In desk and this was to manually have paperwork checked and 'Have you packed them yourself' questions

So possibly a random security screening , once in USA and once in Italy, don't think the USA was a Visa issue as was using a pre used ETSA
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Old 18th Aug 2018, 09:27
  #31 (permalink)  
 
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Originally Posted by Winemaker View Post
And this shifting of work to the customer to reduce cost is being done with other businesses. I sometimes stop(ped) at a nearby McDonald's to get a coffee on the way to work. Last time I was there they had gotten rid of counter persons; one had to place the order and pay via card at a kiosk. I refused and will never return. There are also self check out lines at local stores.
I really don't see why this is a problem. There is one near me where you can either order and collect your food at the counter in the traditional way, or order and pay at the kiosk and take a seat while the staff deliver it. Most people seemed to prefer the second option.
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Old 19th Aug 2018, 07:22
  #32 (permalink)  
 
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Originally Posted by Carry0nLuggage View Post
It's all about moving cost.

Like most industries, the number of tasks has been reduced to the minimum so all can be done to reduce cost further is to move it. When it comes to check in the cost of this bit of admin is moved to the passenger (as well as the cost of printers, paper and ink!) and sold to us as a "benefit".
Yes, but oddly enough on international (and some domestic flights) more times than not the check-in agent who takes my bag just prints me out a new boarding pass - this after I've printed one off in my hotel or wherever and the security people have given their OK to it. Where's the cost savings in that? (I admit I am usually an "elite" customer so that may figure in to the process also.)

On domestic flights where I have no baggage to check, it makes perfect sense, since I can go straight to the gate. I believe this was mentioned some posts back.
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Old 19th Aug 2018, 07:55
  #33 (permalink)  
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I use internet checkin to and from Thailand. It bypasses the huge cues. Just go to the Icheckin desk drop bags passports checked collect boarding pass and off to security / immigration checks. No quick lane for them but.
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Old 19th Aug 2018, 09:19
  #34 (permalink)  
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One flight out of Gatwick, two of our companions had all their luggage handed back to them and told to go round the corner where a trestle table was set up. Then, in full view of everyone, their luggage was unpacked. No explanation offered or apologises afterwards. Travel by air nowadays is a degrading process driven by the sheer numbers going through.

In contrast boarding for a cruise is far more civilised with baggage collected by porters when you arrive and valet parking. Lots of check in desks. On return, no immigration and frequently no customs, except in return from overseas, the Canaries, or Gibraltar. Essentially you are not treated as a criminal, terrorist or illegal.
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Old 19th Aug 2018, 16:39
  #35 (permalink)  
 
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Itís a while since Iíve used them but last time I flew with Virgin Atlantic from Heathrow, they had a whole big dedicated section to themselves for check in at Terminal 3. There were loads of the self check-in machines and it seemed, the same amount of staff eagerly offering to assist - which was appreciated - but rather defeated, the object of presumably saving money, because a lot of the personnel were wandering around actively looking to offer help to anyone.
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Old 21st Aug 2018, 22:45
  #36 (permalink)  
 
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It all seems a bit silly and convoluted.

I just want to get on the plane and either get to where I'm going, or get home.
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Old 21st Aug 2018, 22:57
  #37 (permalink)  
 
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and to be honest, never quite see the purpose of it. Have to tick a load of boxes to say I'm not carrying 2 gallons of petrol, a 13 kg calor gas propane bottle or a rechargeable battery for an electric drill.

Then I have to scroll up the page to tick a box saying my bag isn't over a certain size. (It always is, it was measured once and they just smiled.)

Then I have to try and find the "print boarding pass" button. And usually I've run out of ink !

could be worse though, could be on a "Megabus"
Just loooooov flybe :-)
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Old 21st Aug 2018, 23:20
  #38 (permalink)  
 
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I can print the boarding pass at home for the outward leg, but I haven't got a printer in my luggage for the return leg a couple of weeks later. Serious question, how does it work?
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Old 22nd Aug 2018, 01:07
  #39 (permalink)  
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Originally Posted by TangoAlphad View Post
If you travel without a bag you can go straight to security, cuts down on one que at least.
Yes, that's what used to be called "gate check in", nothing to do with the internet.
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Old 22nd Aug 2018, 01:50
  #40 (permalink)  
 
Join Date: Aug 2005
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Originally Posted by k3k3 View Post
I can print the boarding pass at home for the outward leg, but I haven't got a printer in my luggage for the return leg a couple of weeks later. Serious question, how does it work?
You go to the hotel business center.

Or the machine at the airport.

Not rocket science.
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