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Bank stupidity

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Bank stupidity

Old 20th Oct 2017, 21:48
  #1 (permalink)  
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Join Date: Sep 2004
Location: Berkshire, UK
Posts: 761
Bank stupidity

Today I went into town for an appointment to open a bank account, wasted a couple of hours of my time and about the same of theirs. It seems that you can't just rock up to the counter and open an account, you have to make an appointment, sit through a presentation, produce excessive documentation and pray to the gods. Unfortunately I don't have a current photo ID of any kind so it was all a waste of time/effort. I have a passport which is slightly past it's use by date but it isn't acceptable as a proof of ID. This seems a bit odd as an old paper UK driving licence, which does not have a holder photo, is acceptable as a proof of ID. In fact, of the 14 documents listed on the acceptable proof of ID page, only 6 have a photo of the holder. How can a paper driving licence be a proof of ID whereas a slightly expired passport cannot? Barking.

I had the same issue a month ago with another big high street bank. On that occasion I came home, opened the account on line and it became live and active straight away. No proof of address needed or asked for, no proof of ID needed or asked for, no stupidity at all. They say the excess of documents they need to see is all to prevent fraud and money laundering. Perhaps fraudsters and money launderers don't open accounts quietly from home, they all walk brazenly into banks and open accounts face to face? Yeah, right!

Andrew.
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Old 20th Oct 2017, 21:59
  #2 (permalink)  
 
Join Date: May 2004
Location: Москва/Ташкент
Age: 52
Posts: 878
Don't live in the UK... but wanted a non Russian account (although I trust the big Russian banks) so on a trip to the UK tried to open account... couldn't because not a resident.... even though had an address in UK, passport etc.

So on my way back to Moscow dropped off at Vienna where they opened up an account (Bank of Austria) complete with a Visa debit card and full banking facilities the same day... and I collected the card the next day... nothing was posted all done in branch... friendly personal service face to face with a career banker who was just a direct phone call away. Banking is also free of charge!

And the branch had real people working in it... doing real jobs.. like helping customers...

Not moaning too much...
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Old 20th Oct 2017, 21:59
  #3 (permalink)  
 
Join Date: Feb 2003
Location: Scotland
Posts: 144
My sister went to open a second account at the bank she has her current account at. The conversation went

Sister: Hi Morag (bank clerk she has known for 46 years)
Morag: Hi Liz
Sister: How are the kids
Morag: Fine how's your Mum
Sister:Fine - I need to open a deposit account
Morag: Fine, got two forms of id?
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Old 20th Oct 2017, 23:36
  #4 (permalink)  
 
Join Date: May 2011
Location: Hampshire
Age: 74
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When my lad was about 14, I took him to my local bank to open an account. Although the bank staff recognised me, we got to the question of ID. I stepped around the desk, stood next to the bank clerk and confirmed "Yep. That is definitely my son". Went down like a turd in a swimming pool. I had to come back on another day with passport, birth certificates etc.
Re not being able to open an account if not resident here, this is a result of government/HMRC rules. Part of gathering as much data as they possibly can and, without a fixed UK address, they can't come knocking at 03:00 demanding VAT or other taxes.
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Old 20th Oct 2017, 23:45
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Join Date: Apr 2012
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As Kelvin says.. it's not the banks it's the government.
Regs are regs
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Old 21st Oct 2017, 07:18
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Join Date: Jun 2000
Location: last time I looked I was still here.
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we got to the question of ID. I stepped around the desk, stood next to the bank clerk and confirmed "Yep. That is definitely my son".

Once, when asked, "can you identify yourself, sir." I found a pocket mirror, looked at the remarkable lifelike reflection, and declared with jubilant certainty, "yep, that's me." Sense of humour failure all round.
Well dressed gentleman arrives at airline check i desks and enquires about an upgrade. Declined. "do you know who I am?" urrumphed the gentlemen. Cue PA ding dong. "There is an elderly gentleman at desk 5, wearing a green/brown tweed jacket with yellow tie, who doesn't know who he is. Will anyone.............."

I was always curious how an electricity bill with address proved satis ID/residency when a bank statement with address did not. Instead of concentrating so much on supposed money laundering by outsiders the banks should have been more introspective and paid more attention to their own internal hucksters a decade ago.
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Old 21st Oct 2017, 07:53
  #7 (permalink)  
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It's not down as others have said to the banks, it's down to Gov't regulations.

A friend of mine who has long preferred to rent, rather than buy, her residence was made an offer she couldn't refuse with regard to work recently. This, however, meant relocation from a well established tenancy to another location in the UK, commuting being nether feasible or practical due to the distance involved.

She showed me the details of what this entailed.....reams of paperwork and ID verification to even be considered for her new property and then came the detailed requests for income to prove solvency.

However, why you are surprised as to the details required is a bit of a mystery. My own bank has sent numerous texts, and letters, actually explaining why bank policies are changing and how they will affect account holders.
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Old 21st Oct 2017, 08:06
  #8 (permalink)  

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My wife and I banked with the same outfit for over thirty years. I changed jobs and was paid monthly by cheque. This went on for some years. So I was paying the same cheque in time and time again, the same amount.

Then one day I went in and the cashier took that month's cheque, got up from her seat, looked at it over some sort of scanner and told me she couldn't accept it. She wouldn't tell me why but told me I had to have an interview with her manager. I waited for twenty minutes then a manager appeared and asked me to sit in a side room while she asked me a whole raft of questions. I was completely bemused (and not a little angry) and was told "this was the bank's rules". I pointed out that this had never happened before and asked if this was going to happen every month - I was told not and that a note would be placed on my account.

The next month the same thing happened again! I waited till I was in the interview room, with a different manager this time. I told her I had answered the same questions the previous month and was not prepared to do so again. I reached across the table, took back my cheque and told her that I was going to bank it with another bank just down the road and would be closing my account of some thirty years. To cap it all, because of the delay in the bank I had overstayed my parking time and there was a parking ticket on my windscreen!

By 'complete coincidence', I received a phone call that same evening from the bank's customer services who asked me if I was satisfied with my visit to the bank that day. She got both barrels...

I later received a formal apology and compensation for my parking ticket.

It was the bank with the black horse, other banks are available - we're now with one of them!
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Old 21st Oct 2017, 08:15
  #9 (permalink)  
 
Join Date: Jun 2005
Location: Eu
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The retail banking services in the UK are almost magically inept, followed closely if not exceeded by the US . No personal interaction , lack of know how and training amongst customer facing staff and enormous variation in service . We can blame government regulation but in truth itís always been hopeless , compared to some European counterparts .
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Old 21st Oct 2017, 09:11
  #10 (permalink)  
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Location: Berkshire, UK
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I'm not surprised that proof of ID is a requirement. What I don't understand is how a bit of paper without a photo can be acceptable as ID proof when all it shows is that someone with my name lived at my address in 1991 (when paper licence was last updated) whereas my slightly expired passport shows that someone who looks like me lived at my address a litle over 10 years ago is not acceptable proof.
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Old 21st Oct 2017, 09:21
  #11 (permalink)  
 
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No address on the passport
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Old 21st Oct 2017, 10:20
  #12 (permalink)  
 
Join Date: May 2009
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If you’ve got a few million and no ID, no problem. If you’ve got a few thousand, no ID or prof of residence. F*ck off, it’s the government not us.
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Old 21st Oct 2017, 10:53
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Join Date: Dec 2009
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Your local branch of a bank isn't a bank anymore. It's a sales point for a company. There's no manager to make decisions, there's just a group of minnions who tick boxes.
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Old 21st Oct 2017, 10:59
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Join Date: Jan 2012
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Its all to do with process.


The bank staff have to follow the process and unless all the boxes are ticked, you cannot go forward to the next step.


Its all a load of ballcocks anyway because money launderers will provide impeccable documentation. Quite simply the usual authoritarian incompetence of the Civil Service.
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Old 21st Oct 2017, 14:00
  #15 (permalink)  
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and again, go on line, open account, no proof of ID, no proof of address, no compulsory presentation. Done.

Check book, debit card and password will be delivered by post within 7 days.

Andrew.
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Old 21st Oct 2017, 14:16
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Join Date: Oct 2004
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Combination of often over zealous consumer protection legislation, and HM Government's obsession with money laundering.

The whole opening a bank account thing in UK is just so difficult these days, never used to be thus.
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Old 21st Oct 2017, 15:21
  #17 (permalink)  
 
Join Date: Jul 2014
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Smile

Last week,I was in town,and having 3 of the 'old style' £10 notes in my wallet,I walked into the nearest Bank (Natminster West) and asked the cashier to exchange them for 3 of the new plastic ones."Do you bank with us ?" came the reply."No" I answered truthfully,whereupon I was informed that they would only provide the service to their own account holders.

So I walked in to the Bank next door (CBSH) and related this story to the cashier there."Oh,we have the same policy" said she,as duly exchanged the 3 notes I proffered.I thanked her, and then as an afterthought said "it's a good thing you didn't ask where I banked".(Bercleys)
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Old 21st Oct 2017, 15:41
  #18 (permalink)  
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When I started university I received a grant cheque from the County.
I walked out of the college gates and into the bank 100 yards away along the street.

Many years later, I was no longer employed - but not in receipt of any pension, being deemed to be 'incapacitated'.

Then, when I reached retirement age I returned to the bank with the details of my company pensions, however I was told that my account had been closed due to inactivity and that I would have to submit to new screening.

I didn't have a photo driving licence or a passport, so I couldn't satisfy the photo-ID requirement. I had also just sold my house (which was solely in my wife's name) and was moving into rented property - sorry no history . . .

Result? that bank, which had been my bank for 48 years lost out on a considerable amount of valuable business.
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Old 21st Oct 2017, 16:13
  #19 (permalink)  
 
Join Date: Jan 2007
Location: UK
Posts: 540
I joined Starling Bank a few weeks ago. It took about 10 minutes at home with an iphone which recorded a video of me and a sound track plus a photo of my passport. The plastic debit card came a week later. Only reason I joined them was to avoid ATM fees in Europe. Am in France at the moment and it works fine.How they'll make any money from me I've no idea. They even pay a very small amount of interest on a current a/c.
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Old 21st Oct 2017, 16:51
  #20 (permalink)  
 
Join Date: Aug 2008
Location: UK
Posts: 3
Originally Posted by rans6andrew View Post
and again, go on line, open account, no proof of ID, no proof of address, no compulsory presentation. Done.
Check book, debit card and password will be delivered by post within 7 days.
All the ID checks will be done in the background by the bank real time based on their privileged access to various databases.

If you fail the electronic checks the system will respond with a message that they have been unable to ID you or some words to that effect.
To continue to open the account you will then be given instructions on how to send in by post suitably certified passport ID and usually two originals of Address ID such as bank statements. (usually you are also given a link to their 'what is acceptable ID' webpages)
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