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Stolen Passport - Urgent Advice Requested

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Stolen Passport - Urgent Advice Requested

Old 27th Sep 2014, 10:31
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Fat Albert
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Stolen Passport - Urgent Advice Requested

Hopefully one or more of the seasoned travellers or airline people can help here.

Daughter has just phoned from Lanzarote to say her passport has been stolen from her hotel room.

She is due to return home tomorrow (Sunday). Embassy can't do anything until Monday. She is with the police at the moment.

Is there any way she can return to the UK without a passport. Not sure if she has any other ID with her.

Thanks in advance for any advice.
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Old 27th Sep 2014, 10:37
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Contact the airline she is booked on and ask (someone senior) if they will allow her onboard based on other provided ID documentation and let border control in the UK sort it out there.


If the answer is yes, ensure she has that persons full name and knows if he/she will be on duty on Sunday.
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Old 27th Sep 2014, 10:54
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This is why you have travel insurance....

Spend another night, get sorted at the embassy and buy another ticket

As its not a domestic flight, its unlikely you'll be able to use anything other than a passport (or national ID card for those in countries that do those).
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Old 27th Sep 2014, 10:56
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The following is from the UK Gov website:

https://www.gov.uk/foreign-travel-ad...y-and-security
Safety and security

Crime

Most visits to Spain are trouble-free, but you should be alert to the existence of street crime, especially thieves using distraction techniques. Thieves often work in teams of two or more people and tend to target money and passports. Don’t carry all your valuables in one place, and remember to keep a photocopy or scanned copy of your passport somewhere safe.
Many people have their passports stolen while passing through airports, either on arrival in or departure from Spain. Take extra care to guard passports, money and personal belongings when collecting or checking in luggage at the airport, and while arranging car hire.
In some city centres and resorts, thieves posing as police officers may approach tourists and ask to see their wallets for identification purposes. If this happens to you, establish that the officers are genuine and if necessary show some other form of ID. Genuine police officers don’t ask to see wallets or purses.
In any emergency, call 112. To report a crime, including stolen property and lost or stolen passports, visit the nearest Policia Nacional or Guardia Civil Station to make a police report (denuncia). If you have had belongings stolen, you will need to keep the report for insurance purposes. If your passport is lost or stolen, you will also need the report to apply for an emergency travel document from the nearest British Consulate and to apply for a replacement passport when you return to the UK. Make sure you get a ‘police report’ (una denuncia) and not a ‘sworn declaration’ (una declaración judicial), as the latter may not be accepted as evidence of the crime for insurance purposes, or when applying for your new passport.


_______________________________________________________

The following info is from the website below:


http://villaclaralanzarote.com/villa-clara/emergency-advice-in-lanzarote/


Lost or stolen passport

If you have lost your passport or you believe it to be stolen, it must be reported to the police (Policia Nacional) as soon as possible. You can contact us directly to put you in touch with a translator in order to make a police report. We can then put you in touch with the consulate to arrange for a temporary travel document. There is a cost associated with all these services.




British Consulate
Address: Calle Luis Morote 6-3º, 35007, Las Palmas de Gran Canaria
Tel: 902 109 356 (from inside Spain) – Open Tues & Fri – 8:30 – 13:30
____________________________________________________________ __

Hope this is useful.
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Old 27th Sep 2014, 11:01
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Fat Albert
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Thanks for the info guys. Much as I expected. Fortunately she does have travel insurance so she should be ok.

The hotel suggested to he that some airlines may accept the police report and allow travel but I am dubious. She can only ask the question I suppose.
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Old 27th Sep 2014, 11:28
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Always make a copy of your passport. There are many occasions where you will have to show it and I have found the easiest way is to reproduce a credit card sized copy sealed in plastic. In countries where you need a visa then have a copy of the visa on the back.

In Shenzhen over 65s are entitled to free Metro travel. I just show mine to the gate at departure and again at arrival. Saves me up to 70p because that is the maximum fare.
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Old 27th Sep 2014, 11:29
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I think it depends on the departure country. Do they insist on a passport for passengers leaving the Schengen area?

I don't think the UK authorities can prohibit a British national from entering the UK, but she must be able to prove it.

So she needs to get past Spanish Boarder guards, and the airline. Likely there are procedures in place for both. Hassle at UK Immigration but police report should help.

Having a scanned copy of passport/ID card available to you (in the cloud, on your phone/iDevice, a photocopy) can be invaluable (Yes I know, barn door).

Good luck to her.
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Old 27th Sep 2014, 11:39
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Fat Albert
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Again thanks. I never even thought about a copy of my passport. Common sense really and something I will certainly do in future.

She now has a police report and has been in touch with the insurance company. She is just waiting for a call back from the travel agent or airline but ithink she will be waiting until Monday to get sorted.
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Old 27th Sep 2014, 11:46
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Passports are recorded on an online database (just like driving licences and car insurance).

Is it beyond the capability of the system to bring up a copy of the details for the border guards to verify that the person is who she claims to be?

Maybe if the traveller had the passport number?

Passport advice 0300 222 0000
The line is open from 7am to 10pm Monday to Friday, and from 8am to 6pm weekends and public holidays.
Calls to 0300 numbers are charged at your network provider's standard national rate.

https://www.gov.uk/report-a-lost-or-stolen-passport

Doesn't sound encouraging - it seems like bureaucracy! :-

https://www.gov.uk/emergency-travel-document
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Old 27th Sep 2014, 12:01
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Also worth sending yourself an email with all relevant passport/credit card details and numbers/ +pics of laptops phones etc with serial numbers.
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Old 27th Sep 2014, 12:24
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I know Germany's different, but when I took my wife's passport by mistake, they let me in (with a grin) and out again (ditto) and the UK end bloke knew me anyway as a regular and laughed me through.
That was in the happy days before BorderFarce, though.
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Old 27th Sep 2014, 13:28
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Have experienced this in my circle of acquaintances.

Ryanair accepted a Spanish police report form in case of a UK citizen returning from Spain to the UK, stating passport had been stolen. Person was allowed to travel back to and allowed to enter UK.
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Old 27th Sep 2014, 13:52
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Also worth sending yourself an email with all relevant passport/credit card details and numbers/ +pics of laptops phones etc with serial numbers.
NOT A GOOD IDEA !!


One compromise of your email account and you've got a perfect identity theft setup !

Encrypt it as a self-decrypting archive and then email it.... fine.
But just emailing as attachments ... no way.

Better yet, find an online service that's dedicated to storing stuff securely and has access mechanisms in place that require more than just guessing the right password.
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Old 27th Sep 2014, 14:04
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One compromise of your email account and you've got a perfect identity theft setup !

Thread drift: no weaker than the British Embassy security in Madrid. Some years ago my wife was arrested at an entry point for attempting to enter the UK with a false passport. After five hours of interrogation she was released with no explanation.

However gentle probing revealed that an employee in Madrid had been issuing passports with the same number (obviously different photographs) to paying customers. At least three copies with the same number were known to the Authorities as well as my wife's genuine one. Needless to say it was my wife's passport which triggered alarms.

Incidently she later received compensation for the way the case was handled.
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Old 27th Sep 2014, 14:24
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Fat Albert
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Daughter has just been told that she cannot travel with Ryanair with just the police report.

She has to wait until Monday to get emergency travel docs and flight is booked for Tuesday. Fingers crossed.

Thanks for all the advice and ideas. Much appreciated.

I think she will have learned a couple of life's lessons by the time she gets home.
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Old 27th Sep 2014, 14:34
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Ryanair will charge full price for the postponed flight.

Why would they facilitate travel on the original flight when they can sell a seat at a premium price?

Let's hope your daughter gets recompensed by her travel insurance, though I expect she will have to pay for the passport (£95).
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Old 27th Sep 2014, 15:31
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Regrettably, as I discovered en-route, one of them was a Labour MP coming back for a division. I did inform her that, had I known that at departure, she'd still be in Africa



..................................
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Old 27th Sep 2014, 15:38
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Regrettably, as I discovered en-route, one of them was a Labour MP coming back for a division. I did inform her that, had I known that at departure, she'd still be in Africa
I have to infer from that that you hate Africans even more than you hate socialists. You racist you!
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Old 27th Sep 2014, 17:33
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ExXB and Hobo,

for once in my life I am ahead of the situation. I have my CV, my national ID card, my driving licence and my expired passport on a USB key I carry with my keys. In the very next time I would encrypt the USB - for the time being the directory is hidden although I understand it is not a big obstacle.

Rwy in Sight
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Old 27th Sep 2014, 22:56
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There is nothing in international law that requires a person to have a passport at all. Any country can grant access to any person without any form of documentation if they wish. The passport is merely a convenient way of confirming a person's identity. Prior to WW1 only the rich and powerful carried passports to facilitate their passage around Europe and to act as an introduction to other rich and powerful people. Mass migration across Europe after the Russian revolution precipitated measures to control population movement and passports were introduced for the general population. Even today UK military personnel can travel the world without actually being in possession of a passport (although it is normally a requirement to get one before being posted abroad.

Emergency travel documents can be obtained from Embassies around the world. In extreme cases, refugees may be granted UN passports which allow travel to most countries except their country of origin.
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