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Unimpressed with AA

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Unimpressed with AA

Old 17th Oct 2007, 14:09
  #1 (permalink)  
Thread Starter
 
Join Date: May 2001
Location: south of Cirencester, north of Lyneham
Age: 73
Posts: 1,248
Unimpressed with The AA

Situation last night: rain pouring down, Girl Guide leader after a meeting manages to get her car stuck in a ditch at 11pm. Calls AA, her husband is a member as Sergeant XYZ.
AA asks 'is Sergeant XYZ with you?'
'No, he's serving in Afghanistan'
AA: 'Sorry we can't help you' and puts 'phone down......
Whether or not one believes the forces should be deployed in Iraq and Afghanistan ( I don't), I feel the lack of support being shown for Forces personnel who are deployed is totally disgusting.
Kipling had it right:
"For it's Tommy this, an' Tommy that, an' "Chuck him out, the brute!"
But it's "Saviour of 'is country," when the guns begin to shoot;"
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Old 17th Oct 2007, 14:13
  #2 (permalink)  
 
Join Date: Aug 2005
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She really shouldn't phone Alcoholics Anonymous to get her car sorted out. Maybe a breakdown service would have been better.....
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Old 17th Oct 2007, 14:18
  #3 (permalink)  

...the thin end thereof
 
Join Date: Jun 1998
Location: London
Posts: 269
Like when I was in Belfast and I broke down.

I called out the RUC. They took ages to come and didn't have any tools! They weren't even trained mechanics. Seemed more interested in the camoflage trousers I had on my back seat.

What do we pay these people for?
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Old 17th Oct 2007, 14:31
  #4 (permalink)  

Bluey
 
Join Date: Nov 2000
Location: Perth, Western Australia
Posts: 354
Why would she expect any service from the AA if she is not a member? I find that a bit cheeky ... unless they give her the option to join on the spot, of course, that would be fair enough.

I really don't see how this can be interpreted as "failing to support a member of the armed forces" though. He isn't having any trouble with the car ... he's not even in the country and what he does for a living is not the AA's business. I see the incident you describe as someone who is not prepared to pay the fees wanting a freebie from an already overstressed road service.

Here in Oz, you could still have called out the AA and they give you the option of joining on the spot. I've been a member for 25 years and always had excellent service from them (our service does not tend to be as busy as its UK equivalent) but I would be a bit pissed off if they kept me waiting while they attended to someone who wasn't a member.
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Old 17th Oct 2007, 14:44
  #5 (permalink)  
Thread Starter
 
Join Date: May 2001
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Age: 73
Posts: 1,248
The problem was that she'd been led to believe that as the wife of a member, she had the same services.........

So now, theyll cancel the AA membership and join the RAC as a husband/wife team. AA loses the income, gets the bad press, and other Service families that they know get told to not to use AA.
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Old 17th Oct 2007, 14:51
  #6 (permalink)  
Ecce Homo! Loquitur...
 
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I would suggest that the Sergeant is a pillock and should have ensured he had the correct personal or vehicle cover:

....Types of cover

Membership is available as either Vehicle or Personal Membership. If you select Personal Membership then you will also need to choose whether that Membership is single, joint or family based.

Personal Membership is available as either:

Single Membership: covers the Member, as driver or passenger, in any vehicle (within the limits specified); or

Joint Membership: gives one other nominated person living at the Member's Home Address access to the Member's cover; or

Family Membership: gives up to three other nominated people living at the Member's Home Address access to the Member's cover.

Vehicle Membership covers Your Vehicle regardless of who is driving (provided the vehicle is within the limits specified).
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Old 17th Oct 2007, 14:58
  #7 (permalink)  
Bex
 
Join Date: Jul 2007
Location: Somewhere between HERE .... and HERE
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Have to agree. AA have never let me down, and the times I've used them I've been alone in the car, so I get treated as a priority. Have to say though that I'm surprised she wasn't offerend the option to upgrade to a joint membership.
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Old 17th Oct 2007, 15:04
  #8 (permalink)  
 
Join Date: Mar 2005
Location: UK
Posts: 96
Hmm...

The AA is pretty good, in fact it beats the rest in my experience...but they really prioritise Members.. not wives of members; not join when we turn up members...and if there is a single female at night with kids they are really speedy.

In addition the membership stuff is pretty clear...give the name of the person covered, regardless of the vehicle or if they are driving and makes it clear its only that person.

I'd say the AA is being blamed for somebodyelse's mis-reading or misunderstanding. That they 'could' have handled it better is always subject to personal interpretation.

Having been a member for a couple of decades or so I have a fund of helpful, 'they go out of their way' stories to tell...YMMV
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Old 17th Oct 2007, 15:19
  #9 (permalink)  

Bluey
 
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Location: Perth, Western Australia
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... that she'd been led to believe that as the wife of a member, she had the same services.........
If she was given that information by the AA and it was clearly stated on the contract, then she has reason to be irate. If, on the other hand, it was just a case of, "Oh, but I thought ..." then it is very unfair of her to lay the blame at someone else's door.

I would suggest that the Sergeant is a pillock and should have ensured he had the correct personal or vehicle cover:
Fair comment, ORAC, especially if she was driving his car ... or a jointly owned one, rather than her own. However, the responsibility for her own safety is primarily hers and she should have found out for certain what the situation would be.

So now, theyll cancel the AA membership and join the RAC as a husband/wife team.
That implies that they both knew full well that only HE was covered.
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Old 17th Oct 2007, 15:21
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Remember the old one of 'Be careful who you s**t on on the way up, you may need their help on the way down'

30 odd years ago, radeng worked for a company who put up a notice announcing that one third of staff were to be made redundant. They would receive 3 months salary. radeng was called into the office and told that because he had been there three months and there was a 4 month probationary period, he was fired and wouldn't get three months pay. Ten years later, said company purchased compents from radeng's new employer, and relied on specs they'd measured, not those that were guaranteed. New batch, worse performance, but still in spec. Marketing fetched parts from the original batch from all over, and retested. Because said company had fired radeng and the marketing guy was a friend, they paid only 9 times the original price for these retested parts.....it was going to be 15 times, but the salesman beat marketing down!

There's a moral here. Personally, I'll stick with RAC - although I've not needed them in 20 years.
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Old 17th Oct 2007, 15:24
  #11 (permalink)  
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Age: 73
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Bluey
>That implies that they both knew full well that only HE was covered. ,<
They didn't. They do (or rather she does) now.
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Old 17th Oct 2007, 15:29
  #12 (permalink)  

Bluey
 
Join Date: Nov 2000
Location: Perth, Western Australia
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Fair enough Radeng.

I'm not sure about the AA in the UK but others who have posted seem to feel that the contracts are written clearly enough ... it could still be their own mistake rather than the AA's. If it isn't, and the AA did do the wrong thing, they (Mr. & Mrs. XYZ) should be able to do something about that.
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Old 17th Oct 2007, 15:30
  #13 (permalink)  
JetBlast member 2005.
JetBlast member 2006.
Banned 2007
 
Join Date: Apr 2006
Location: The US of A - sort of
Posts: 7
She really shouldn't phone American Airlines to get her car sorted out. Maybe a breakdown service would have been better.....
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Old 17th Oct 2007, 15:42
  #14 (permalink)  
 
Join Date: Jul 2003
Location: UK
Posts: 38
Radeng

You've still not explained why they were under the impression that she was covered as a spouse of a member. Did the AA tell them this? I find it hard to believe that this would be the case. It is made patently clear when you join up what the different types of membership are and who they cover. I really cannot see what their and your problem is with this. She called a motoring organisation that she was not a member of for help and seemed surprised that she wasn't covered. Her husband's occupation is neither here nor there. As he is away on a long term basis then perhaps they should have made sure she was covered. I honestly don't see that there is any story here and trying to make it an example of not supporting the forces is just plain wrong. Certainly the AA do not appear to have done anything wrong.
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Old 17th Oct 2007, 15:43
  #15 (permalink)  
 
Join Date: Oct 2007
Location: Hartlepool
Posts: 12
her car stuck in a ditch at 11pm. Calls AA, her husband is a member
I'm with ORAC I'm afraid:-
2. Who is covered by AA Membership?
Personal Membership is available as either:
Single Membership covers you as driver or passenger in any vehicle
Joint Membership covers you and one other person living at the same address as driver or passenger
Family Membership covers you and up to three other people living at the same address as driver or passenger.
Vehicle Membership covers your vehicle no matter who is driving
The Member (or, in the case of Vehicle Based Membership, a person) must be with the vehicle at the times of breakdown and assistance. A valid Membership card and some other form of identification must be produced.
Do they only have the one car, or was Sergeant XYZ relying on cover for another vehicle? - though it does highlight the need to read the small print.

What about insurance? Mrs Howe received a renewal which excluded travel to and from work . . .
Seems it's a ploy to reduce the cost without increasing the premium.
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Old 17th Oct 2007, 16:22
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Join Date: Apr 2006
Location: LGW
Age: 36
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Called out the RAC after a night shift the other morning.

1) The bloke new where my staff car park was

2) He was there in about 15mins

3) He didn't know what the problem was but managed a 'quick fix' to get me home as recovery is not part of my cover. (Engine turning over but not starting, no dashboard warning lights or indicators but everything else electrical working ok, including the fuel pump... goodness knows)

4) The problem has now fixed itself, and on the RAC blokes advice while we chatting away (very friendly for 6.30am) I'll be looking to do my advanced driver's test to bring my insurance costs down...

Top service from the RAC
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Old 17th Oct 2007, 17:37
  #17 (permalink)  
Red On, Green On
 
Join Date: May 2004
Location: Between the woods and the water
Age: 21
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Was worried you were making a personal comment about me for a minute.

If she'd called me, and I'd been free, I'd have helped her.

AA
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Old 17th Oct 2007, 19:04
  #18 (permalink)  
I'll mak siccar
 
Join Date: Aug 2000
Location: Tir nan Og
Posts: 285
... and they accuse lawyers of splitting hairs. Whenever I think of a return to the UK I think of the constipated AA and the mood passes. Yeah! Yeah! I know. I'm no loss. Fine by me.

Got off the ship (SS Camito ex Bermuda, 1971) at Southampton, car had no gas, walked to AA office, joined, insured car, asked if they would deliver a gallon of petrol to car. The AA Land Rover was sitting right there.
No!
No? Why not?
You are trying to defraud us.
Huh?
We have a breakdown service, but you are not broken down. You are trying to abuse our breakdown service.
I never mentioned breakdown, I just have a car that needs petrol, and I want only enough petrol to get me to a filling station. It is 7:00 AM and I have an old man in the car freezing.
We do not deliver petrol.
Okay. Cancel the membership, cancel the insurance.
Very well.

Same story at the RAC. I told them what had happened at the AA. Quite right, it was fraud! F..k me.

Filling station off-harbour would not sell petrol in a container nor deliver any to the ship.

Got the car going by a bottleful of petrol donated by the dockyard ambulance station.

Of course that is the society that denied my uncle entry to an air-raid shelter during the blitz at Clydebank. He was driving a bus full of workers coming off shift when the alarm went. Stopped bus. All off bus to shelters, uncle among them. Man at door with list.

Who ur yew?
Bill Dxxxxxxx.
Yew urnae oan ra list. Yew canny git in heuhr.
I'm the bus driver!
Canny help that, Jum.

Uncle returned to bus. Took bus, self, and departure.
There may be a more disobliging and regulation-ridden society somewhere, but I hate to think of it. Soviet Union, maybe.
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Old 17th Oct 2007, 19:30
  #19 (permalink)  

Lady Lexxington
 
Join Date: Jul 2004
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She would have known if she was a member or not because she would have had a membership card for her and a seperate one for her husband.
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Old 17th Oct 2007, 20:51
  #20 (permalink)  
 
Join Date: Oct 1999
Location: Ireland
Posts: 627
I seem to remember the AA slogan on every TV ad, along the lines of:
'Remember you're the member not the car'.
Unfortunately neither she nor her car was a member. A bit like expecting BUPA to cover her when her husband was the member. Or claiming off her husband's insurance for her accident. Or flying Ryanair on her husband's ticket.
The armed forces thing is a red herring. No one seems to know or care that there is a real fighting war out there. No one that is, except that troops and their families.
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