Human resources questions, any advice please?
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Human resources questions, any advice please?
I have been reading over some potential HR questions, and would like to hear peoples opinion on these, as I am a bit unsure how to go about these questions.
I am also happy to hear of other examples of such questions.
Here are 3 I am pondering about:
1. How would you deal with an abusive passenger, 2 scenarios
A) in flight and
B) the ground before Takeoff?
2. You can feel smoke in the flight deck, while on the ground, But the captain say this is normal, what would you do?
3. What would you do if Captain smells like alcohol, and Captain says someone in terminal spilled alcohol on him?
I am also happy to hear of other examples of such questions.
Here are 3 I am pondering about:
1. How would you deal with an abusive passenger, 2 scenarios
A) in flight and
B) the ground before Takeoff?
2. You can feel smoke in the flight deck, while on the ground, But the captain say this is normal, what would you do?
3. What would you do if Captain smells like alcohol, and Captain says someone in terminal spilled alcohol on him?
PPRuNe Handmaiden
1. In flight. Do you have FAs on board? If so, let them deal with it as per SOPs but start checking for suitable divert airfields.
If not, if you're the FO, chances are you'll be the one dealing with him/her. If there's SOPs dealing with it, follow them. If not, keep out of range of fists and feet, explain firmly but calmly that the behaviour is unacceptable and if it continues, you'll be diverting and met by the police. If it is possible, find out why he/she's kicked off. Drunk? Kid kicking the back of the seat? etc. If the source of the anger can be found, sort that out.
2. On the ground. Similar to above. Find out the source of the aggravation. If the behaviour escalates in spite of intervention, get the police over and kick him/her off the aircraft.
3. Smoke. You can't feel it. You can smell it or see it. Question further, e.g. air conditioning systems in a humid environment will blow mist. If you're downwind from engines etc, their exhaust can be introduced into the cabin, likewise a downwind start. (via the APU). If so, that's normal and the captain is correct.
Any other situation, you would need to press further your concerns.
4. Touchy one this. Have a look at his/her appearance. If you are sure that someone did spill stuff on him/her, suggest a quick change to ease suspicious security guards. If you are pretty certain it is a drink issue, suggest that the captain goes sick, you could cite that if you could smell it, then security will smell it and will report you. Etc.
If not, if you're the FO, chances are you'll be the one dealing with him/her. If there's SOPs dealing with it, follow them. If not, keep out of range of fists and feet, explain firmly but calmly that the behaviour is unacceptable and if it continues, you'll be diverting and met by the police. If it is possible, find out why he/she's kicked off. Drunk? Kid kicking the back of the seat? etc. If the source of the anger can be found, sort that out.
2. On the ground. Similar to above. Find out the source of the aggravation. If the behaviour escalates in spite of intervention, get the police over and kick him/her off the aircraft.
3. Smoke. You can't feel it. You can smell it or see it. Question further, e.g. air conditioning systems in a humid environment will blow mist. If you're downwind from engines etc, their exhaust can be introduced into the cabin, likewise a downwind start. (via the APU). If so, that's normal and the captain is correct.
Any other situation, you would need to press further your concerns.
4. Touchy one this. Have a look at his/her appearance. If you are sure that someone did spill stuff on him/her, suggest a quick change to ease suspicious security guards. If you are pretty certain it is a drink issue, suggest that the captain goes sick, you could cite that if you could smell it, then security will smell it and will report you. Etc.
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Thanks for your opinion, well the first 1, (A & B), would be with FA on-board.
1. In flight, I was thinking first I would assume that cockpit door should be closed and locked at all times, I would assume this would be in the SOP's. So would be FA's to deal with this whole issue, with possible diversion required and contacting the police/security to meet after landing if that is required.
Am I correct it would also be possible to ask for assistance to restrain the person while on-board, until we arrive destination, however this would be the FA's duty to arrange, however I would assume that they would keep the pilots informed of the situation and the seriousness.
(However could this be a trick question, in that they expect you to know that the cockpit door should be closed, and you should not get involved?)
On the ground, I would assume again would be FA's job to sort out, in the case of not being satisfactory explained and calmed down, call security and have the person escorted of the aircraft.
2. The Smoke, of course with limited knowledge/experience, of course I would ask the Captain why, as I wish to learn. So more questions about this, but it is knowing when to questions something that might be plausible but at the same time, might not be, and might be an issue that needs to be resolved.
I guess educating yourself best possible, is the only way to be able to know how accurate the explanation is or might be.
3. Is very tricky one indeed.
1. In flight, I was thinking first I would assume that cockpit door should be closed and locked at all times, I would assume this would be in the SOP's. So would be FA's to deal with this whole issue, with possible diversion required and contacting the police/security to meet after landing if that is required.
Am I correct it would also be possible to ask for assistance to restrain the person while on-board, until we arrive destination, however this would be the FA's duty to arrange, however I would assume that they would keep the pilots informed of the situation and the seriousness.
(However could this be a trick question, in that they expect you to know that the cockpit door should be closed, and you should not get involved?)
On the ground, I would assume again would be FA's job to sort out, in the case of not being satisfactory explained and calmed down, call security and have the person escorted of the aircraft.
2. The Smoke, of course with limited knowledge/experience, of course I would ask the Captain why, as I wish to learn. So more questions about this, but it is knowing when to questions something that might be plausible but at the same time, might not be, and might be an issue that needs to be resolved.
I guess educating yourself best possible, is the only way to be able to know how accurate the explanation is or might be.
3. Is very tricky one indeed.
PPRuNe Handmaiden
I fly a business jet with no cockpit door but unruly passengers aren't an issue.
So, the assumption is that you're considering the "UK" situation. Therefore, cockpit/flightdeck door is locked. If that's the case, you'll have FAs and so they'll deal with said pax. The SOPs are that you do not leave the cockpit.
However, what if you're being interviewed for an airline that doesn't have FAs and doesn't have a door? Now you'll have to think about that situation.
Generally, the SOPs will have some guidance.
With interviews, they are looking for someone who knows when to follow the SOPs and when to step outside them - simply because there is not an SOP for every situation.
They are also looking for someone who knows how to ask questions without annoying the captain but also someone who can be assertive when required. It is a fine judgement act and occasionally, you'll get it wrong (as I did).
So, for me to give you the "correct" answer is impossible. You are expected to have thought about it and to come up with your own. There is no right or wrong, just better. If you're a low houred pilot not working as a pilot, then of course, you won't have the "perfect" answer - but the interviewers are expecting you to have an "idea" about how it will work.
If your profile is correct, you're 43 and thus can draw on "life experience". Use that, chances are it's correct.
Good luck.
So, the assumption is that you're considering the "UK" situation. Therefore, cockpit/flightdeck door is locked. If that's the case, you'll have FAs and so they'll deal with said pax. The SOPs are that you do not leave the cockpit.
However, what if you're being interviewed for an airline that doesn't have FAs and doesn't have a door? Now you'll have to think about that situation.
Generally, the SOPs will have some guidance.
With interviews, they are looking for someone who knows when to follow the SOPs and when to step outside them - simply because there is not an SOP for every situation.
They are also looking for someone who knows how to ask questions without annoying the captain but also someone who can be assertive when required. It is a fine judgement act and occasionally, you'll get it wrong (as I did).
So, for me to give you the "correct" answer is impossible. You are expected to have thought about it and to come up with your own. There is no right or wrong, just better. If you're a low houred pilot not working as a pilot, then of course, you won't have the "perfect" answer - but the interviewers are expecting you to have an "idea" about how it will work.
If your profile is correct, you're 43 and thus can draw on "life experience". Use that, chances are it's correct.
Good luck.
