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Just 2 cents, I sent a few emails to the department and the lady just Copy & Paste even I asked different questions :D:ok::}
For those who got problems while logging in to iJourney, it is most likely the system was busy or something wrong with the Cookie (not those people gave you during chinese new year). Logout from IntraCX and then login again and click on the iJourney link. Try to logout and login for a couple of times if still fail. If not, wait for a few hours then it should work again. |
There were 86 interline agreements before the switch-over... Now there's 25 interline agreements (2 of which are still pending).
MyIDtravel charges us extra to issue e-tickets. Total Success! |
Read Last Friday Telex from JS.
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Not just iJourney is f****d
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Where are my online agreements? Where are my F-class entitlements? AOA...? This is something that has to be addressed ASAP. I am patient with most things that you deal with, but this one needs jumping on now. No excuse that our ability to be with our family members is being held hostage to a new and cynical system.
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THis probably doesn't bother any of you just yet - but in Part A the jumpseat access for retired CX flight crew has just been axed. Death by a thousand cuts as usual....
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Who axed whether it could be removed?
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Well the latest update from BN today basically tells all staff that there is nothing that can be done with iJourney and that we are stuck with it and all its shortcomings. BS we are stuck with it mate. IBS Pvt Ltd as the “commercial” provider of this platform has different levels of it. Which level have CX purchased? From the look and performance so far I would bet it was the “No Frills” version. :ugh::yuk:
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What does IBS stand for
Does IBS stand for irritable bowel syndrome because trying to work with this system has certainly given me the sh.ts don't know how anyone else feels?
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We are currently working out a number of outstanding fare items with interline partners*including American Airlines, Air Canada, Japan Airlines and Royal Jordanian. As soon as they are resolved, they will be available on iflySTAFF. |
No time to prepare
Yup! It was sprung on the IT dept with a mere 5 years of preparation obviously not long enough
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That's the bit I don't get.
How unreasonable would it have been to advise us to order paper tickets for zed carriers for the next few weeks till their IT was sorted. They knew full well that most carriers were going to be unavailable.. :ugh: It only shows the contempt they hold for staff. |
Has anyone been able to get this mystical 'letter of introduction', so you can supposedly go to an airlines sales desk and purchase an Id-90?
When is American airlines coming online in ifly? Weren't they supposed to on the 24th? Might as well ask here, as I can't get through on the phone or via email, total success! |
No "Partners"
BA still not there, I think that was supposed to be 22nd. As a own world partner that we already had etickets with you'd think that would be easy, but then what do I know? Siberian is OK I'm pleased to see.
Commuting and leave not easy to say the least. |
So how do we organize the "Bring Back Paper Tickets" campaign?
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I got BA to work alright. One of the few.
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Did anyone else interpret BN's 'letter of introduction' description as 'rock up to your local ticketing office and get a ticket when you need it'?
Not so; First fill in an old paper ticket application, get a letter from Benefits for specific flights & dates, then go to the HONG KONG office of that airline to get the tickets. NB; specific flights and dates, not an open ticket, and you need to repeat the above process every friggin time. Benefits told me 'its at the Airlines discretion' so good luck with convincing the local office girl its legit :mad: |
With the successful launch of iJourney we will be adding another feature that will help The CPG. In the near future you will not be able to use iJourney if there is an “outstanding crew notification”. The outstanding crew notification will have to be acknowledged before iJourney can be used.
We believe this new feature will be a benefit to all involved. The Employee Service Manager is working hard to make iJourney the success that it already is. To My Bonus The Management |
Does anybody know the location of Air Tran's or Virgin America's HONG KONG office?
I thought so... |
Don't be shy guys. At JSs' briefing on the 3rd, at question time, stand up and ask him your questions about "who'll travel"
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Jetblue, VA and Airtran are in the system - not quite sure why you want to go to a (non existant) HK office?
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Freehills,
You must have missed kmagyoyo's earlier post: Did anyone else interpret BN's 'letter of introduction' description as 'rock up to your local ticketing office and get a ticket when you need it'? Not so; First fill in an old paper ticket application, get a letter from Benefits for specific flights & dates, then go to the HONG KONG office of that airline to get the tickets. NB; specific flights and dates, not an open ticket, and you need to repeat the above process every friggin time. Benefits told me 'its at the Airlines discretion' so good luck with convincing the local office girl its legit |
Busdude
Not sure how you've got BA to work Busdude? I've looked again and the only airline I can get to show up under zonal one-world is S7. Has anyone else managed to book a BA iFly? What am I doing wrong.
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But why would you need to? Jetblue, Airtran & Virgin America are all in MyIDtravel, and you can issue an eticket through iJourney. No need for a letter to a (non existant) local office. Sure, it is a cluster>%$^ for airlines like Alaskan that aren't in the system, but to call out 3 airlines that the new system does work for seems odd
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Fly 747
Under iJourney-Leisure Travel-Make Booking-Concession One World (I use the first one)-wait for page to reload-Select Passenger. Once that page loads, under airlines, click on it. You'll only see Siberian until you click on it. British Airways is listed under Siberian. Guess it's reverse alphabetical or in order of most commonly used. Lots of guys going to Novosibirsk these days.
Hope that helps. |
Your looking in the wrong page.
On the right side of the first page there is a small link to myidtravel.com You order those tickets there. Not from the drop down menu on first page |
My buddy just told me about a particularly frustrating experience: his son telephoned from an outport and told him that he was being denied boarding because his ticket listed him as “master”. As his son is over 24 years old, he was told that the ticket he was holding was for a child and that he would need to get another ticket if he wanted to fly to Hong Kong as a staff dependent.
My mate was surprised, as his son had no problem flying from Hong Kong to the outport (with the new IJourney ticket), why the problem on the return flight? On the IJourney staff details, his son was shown as a "senior" child, so printing another ticket still produced the same "master" designation prior to his name. Fortunately after calling the number shown on the IJourney website and explaining his dilemma, the people in HKG were able to call the people in the outport in time to get his kid on the flight. |
Sounds like some sort of colonial problem...
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American Airlines
Woo hoo! American Airlines is on iFlyStaff now. But, wait! Although it can be chosen from the drop-down menu, it doesn't WORK! What a surprise!
No matter what I do when I try to make a booking I get the message AMDFS01: Error in retrieving flight details. Please contact staff travel office. If I use the "General Flight Search and Availability" page and search for flights, for a long time it showed "No Flight Available." Now, it shows the flights but when I go to make a booking I get: AMDFS01: Error in retrieving flight details. Please contact staff travel office. What a piece of CRAP! |
Anyone know where I can find ticket prices including taxes?
My parents got downgraded on a sector and not on another. I need to know how much they need to pay me. The fares table does not include all the taxes etc... Didn't there used to be an exact fares calculator somewhere? |
Anyone know where I can find ticket prices including taxes? You need to go through the process of making a booking. The "Purchase Tickets" which is phase 4 provides the breakdown of Fare + Taxes. Taxes are coded and as of yet I still haven't found a table listing the codes. Ten steps to do now what could be done with three previously. Yet another "improvement" on this great system :ugh: |
iflystaff listings and refunds
I'm wondering something about the iflystaff platform to get tickets on other airlines and refunds. I'm flying between two cities with Thai in a few days, and there is only one flight per day. I'm thinking of getting alternate tickets for connecting flights via BKK, which would give me a backup plan in case the direct flight is full (so far the flight shows a smiley face, but who knows exactly what are the chances to get on with such accurate information).
Since iflystaff does a listing whenever issuing an eticket, I'm wondering if there is some possibility of being denied the refund for the tickets via BKK if I get on the direct flight and don't show up for the flights via BKK. I've sent an email to the contact given in iflystaff, but so far no answer. Does anybody know if it's safe to list for multiple flights like that and expect to get the refund for the ones I did not show up for? Thanks! |
Pbbmt,
Had a ticket on Jetblue and a backup ticket on Delta few weeks ago. Ended up using Jetblue's ticket and requested refund on Delta's through mytravel website and it worked perfect. Had my credit card refunded I believe next day. Mach .80 |
Letter
HOW DO YOU APPLY FOR A LETTER TO GO ON THE LOST CARRIERS:confused:
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HOW DO YOU GET A LETTER FROM CX:ugh:
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Thanks Mach .80, I'll book the alternate flights then!
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Premium Economy
With the launch of Our Premium Economy we will be changing company policy on PX sector on Passenger Aircraft.
The new company policy will be changed to “Confirmed Premium Economy” with upgrade to “Business Class Space Available”. This new change will help give Our New Business Class Product an upmarket atmosphere without any staff in this class. All FOC’s that were “Business Class” will now be “Confirmed Premium Economy”. We do hope you welcome this change and this will improve out product in these trying times. Some may be concerned about Condition of Service violations but the HK Labor Tribunal and informal discussions with Judicial Officials ensured that this would not be entertained. To My Bonus The Management. |
Excellent, management!
Don't forget to email your change to the boys negotiating the EAs in Canada and Oz... :sad: |
PFC
Thanks for finding that, Waterskier! Have you emailed BN?
However, the citation you used says the PFC is code XF. |
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