Two years in the planning. 1,800 extras IT professionals. A complete cock up for commuters.

Will any managers loose their bonuses for this screw up? Interline ticketing should work from day one. They have had plenty of time to sort it out prior to the cut over.

You've got a screw lose if you think any CX manager will loose their job over this.
:(

I have got no leave for this year and damn all days off. It is probably for the best, given this staff travel disaster.

Delta
 

Has anybody managed to buy a ticket on Delta? I have been trying since monday on myIDTravel, I get as far as the schedule, select the flight, then instead of the fares being displayed I get

https://www.myidtravel.com/myidtrave.../msg_error.gif Unknown communication error

Haven't been able to get through on the phone yet. Any help appreciated. I have tried Firefox and Safari so don't think its a browser problem.:{

What a joke
 

If you look at the interline agreement under Ifly .the vast majority of the agreements have been cancelled or suspended
this whole change has been the usual CX screw up, they have had months to sort this out but of course they haven't as usual ,and we are left with the total debacle that've currently have. Why would I expect anything else from CX IT the whole system is a mess and needs a total rewrite . Pay some decent money to employ someone who knows what they are doing then perhaps we can enjoy a system that actually works
The managers can trumpet what a success this has been but the truth is that it is a total disaster

WHAT A FANTASTIC WASTE OF TIME
 

I cant stop laughing thanks cx for brightening my days
hav been trying to buy a ticket on BA since the cutover its hilarious
congratulations
well done to all
everyone else just having a great time?

Did you see the update by Bob nippless! No Bob it is not going as well as you say:mad: yes 4000 tickets might have been issued since then , that is because there are another 10,000 that cannot be issued:mad:

My FOC are worst than before! Considering that you do not confirm them until the last minute, or not at all. I now cannot list my FOC on all of the Syd flights departing that day! If I get bumped on the first flight I'm effectively on stby for the next one....no actually I cannot get on the next one as I now have a 4 hour booking limit, which means I cannot move my booking to the next one!

Thanks Bob, one year to prepare for this and you cock it up well and truly! I would hate to see you handle an emergency!!!:D

Ok, this is now an official 'Sense of Humour Failure' announcement. It is bad enough that they cancel bases (effectively). Then they cancel temp basings. So, for the 2000 aircrew effectively now 'imprisoned' in HK, they have had their only remaining method of traveling taken away from them (in practice, if not theory). Surely this is not only a violation of our COS, but is in it's simplest form, an abrogation of our ability to manage our families properly (or don't you think Bob that I should be able to freely and without hindrance visit my family members back in my domicile, or have them visit me?). If there was ever an issue for the AOA to dump all over the company for, this is surely it. Unbelievable.

Mr. Slosar, what exactly was it you were saying about staff relations....?, and how important they were. And what part of the latest safety audit does this shambles come under? I bet you don't have any trouble traveling to wherever it is you wish to travel to.....

Stop the whining and whinging
 

And do something about it!

PARK BRAKE SET!

The AOA will not an cannot fix this as they have not fixed any other of the other major issuses this year. The AOA is a failed organization. Flame me if you want but things keep getting worse not better.

It is up to us individually. File a grievance, call in sick or fatigued. Take tons of extra fuel. Don't answer the phone or acknowledge roster changes. And for Christ sake, stop showing up at those silly pilot forums.

Get busy living or get busy dying! The company must laugh at us as we whine but the airline keeps flying and they keep taking away so many things. Housing is next guys/gals. Can't wait to see the topic here on PPRune and all the subsequent posts.

Guys/gals grow a set already!

Slosar is a wolf in sheeps clothing. He is gonna keep cutting and cutting until WE stop it. Not the AOA. And good luck trying to get back what we have already given away. Oh you want bases huh, cuts in housing then. Oh you want better access to tickets, then we want 90-92 hours on rosters then.
Emirates is great at these tactics and they have not stopped flying have they.

Do not sell yourself on a pilot shortage. Enough people keep flying.

iCannot...

So simple, yet so brilliant
 

I tip my hat to you GMEDX. Says it all really.

iDon't Stop believing...............

Frogman and Air Profit,

Maybe you missed my post in another thread, so I'll reproduce it here for you and others:

After an experience with staff travel where seniority was NOT respected, BN told me, directly to my face that FOC ticket "bookings" are confirmed randomly and not in seniority order.

Therefore, although you may be a 25-year captain with a waitlisted PRI4B FOC on a particular flight, another staff member, junior to you, may have his or her PRI4B FOC CONFIRMED while you are still waitlisted. That person, junior to you, will get a seat on the plane before you do.

If you don't believe me, ask BN, flight control or anyone in the BSC.

This behavior completely invalidates the entire "seniority-based" staff travel system at CX.

I am SO glad I am on a base for the rest of my life AND I can drive my car to and from work and not have to use this new disaster-of-a-system to buy (overpriced) tickets on (too few) airlines to commute 3,000 miles (as some do) to and from my base.

The only time I can complain is when I use (once per year) my FOCs to go somewhere. So, it goes without saying that every time I fly on CX there is a problem.

Almost a generation ago, I could grab a pen and a ticket from my desk drawer, write the origin and destination, my name and employee number, give it to the agent at the check-in desk at the airport, and fly around the world, for free. Wow, we've sure progressed, haven't we?

...and stop working on G days; especially those two sector night turns...

Flood the managers with emails of complaint
 

This is such a mess, here is a suggestion , keep your emails polite but list any grievances or faults with the system and flood Bob's and Mr Slosar's email account with all of the problems that you are encountering . By the time they have had to deal with hundreds of complaints they may do something about it
If you don't get a reply from your first email send another one to enquire why he hasn't had the courtesy to reply to your original enquiry / complaint
Then perhaps run around at max forward speed so you can get in early thereby allowing you the necessary extra time to deal with Ican't fly on rebate tickets

They have has months to sort this out- definitely taking the PSS. Guess the sickness rate in north America is going to go up...

What I have learned- the 4 hour cutoff seems to be a CX thing- both BA and AF seem to let you book up to checkin closes. Which is sorta the point of staff travel. Else if it's looking marginal on CX you have the choice of a possible telling off for no-shows because you've covered your bases and listed for everything or waiting another 4 hours to get a ticket. Know which I'd choose!

I have a BA ticket which is open for 3 months but the AF ticket still shows a particular flight. Anyone worked out how to get an open ticket on non- one world carriers?

In fact, anyone worked out how to make the battery on your iPhone last lo g enough to get through the site to buy a ticket in the first place?:\

Have been trying to book SYD/BKK on TG, EK, QF through myIDTravel, not possible. Contact HR Dept, the message says. Bring back the old system for staff travel, cumbersome as it was but at least it worked. What a stuff up!:ugh:

It doesn't help when we've got blokes who think like this :ugh:

Jesus I hope he's taking the piss!

Uh... try this but keep it clean.
 

If you have any feedback, we would like to hear it – please send it to pnl#[email protected].

Bob Nipperess
Employee Services Manager

F Class
 

From FAQ

"Another new feature is replacement of the trip concept for First class travel. Instead, we will load ‘sectors’ in place of trips which will only be deducted after actual travel in the First cabin."

uhh what does this mean?

New Trip Types
 

Does anyone have a handle on all the new travel concessions available

Is Confirmed fare on CX ( new scheme ) ID50 ? or some new fare

I cannot find any info anywhere
This system sucks it is so painfully slow Bring back the old system, at least it worked, and in comparison to this new one was really really fast.

The ultimate test of good software is always:
1 Is it easy to use
2 Is it user friendly
3 Can it be used without difficulty
4 Is it clear and logical
5 Is it fast
6 Does it present the required information in an easy to understand format

Well in this case I am pleased to say that CX scores a huge NO to all the questions. What an accolade

Has anyone actually managed to get beyond the flight schedule query screen in MyIDtravel?
Regardless of the date or sectors I input, I keep getting a message saying no booking or listing is possible for the selected dates and asking me to contact the HR(?)department.:confused:

Yes. No problems apart from limited airline choice.

I found using Firefox on my Mac would give me allot of 'cannots' with both systems but Safari seems to hack it. Or the system hacks Safari...whatever.

Has anyone actually received a letter to travel on other airlines that haven't got this system yet? Requested one but no reply :D

• Over 1 hour wait on phone to Benefits staff travel
• Over 1 hour wait in person at Benefits in CX City

I don't think anyone will be seeing a letter to travel anytime soon

Tried Safari, still negative for airlines other than CX.

emailed for a letter 4 days ago.. no reply.

Left voice message 3and 2 days ago...no reply
Sent email 3 days ago ...no reply

Yes Bob it is successful...well done your a top manager!:mad:

Delta appears to be working now.

However, the total fare is roughly 19% more. Example... A zone 3 paper ticket (ie. JFK-MIA) was 390HKD, now it's 463 HKD. Additional "taxes" and booking fee.

Got this from the Benefits Centre today;

Hi Kmagyoyo,

Pls submit paper tkt application form, we will issue airline letter to you. Pls bring the airline letter to their office, reminder this is on their discretion only.

Thanks, XXXXXXX

On a related whinge...WTF is up with an AUD10 booking fee for a bloody eticket??

Its easy really,

If a manager and or his/her "team" can't get this right he/she needs to be retrained, demoted, Cat D, receive D&G etc etc just as any pilot would be if he/she stuff's up:=

This is a total balls up...I have called (no answer), Que at benefits yesterday was over 3 hours (up to ticket number 104 by 1300LT) and can't get an answer from my email I sent 4 days ago.

One positive thing is the nice glossy flyer that shows the faces of the "team" that didn't get it right.

We are now all prisoners bound to only travel on CX and Dragon.

Good luck:D

FOC and subload tickets
 

Does anyone know how to check the status of an FOC booking ?
How do you confirm that FOC booking it has been made. No confirmation on my desired date so I tried to make a second booking on an alternative day

Then when I went to my bookings it shows "no bookings "despite having selected the correct months

How do you force the use of last years FOC ? or does the system simply take the 2012 FOC ticket ?

Word of advice if you get your itinerary via email do not simply choose to print it as there are 15 pages of info attached to every ticket in 75pt font so it tends to eat up a large quantity of paper and ink . I think that I will take my empty cartridge in next time I'm in kitty city and demand a new one

This system truly is the biggest F...up that Cathay has ever released
If any of us had produced such a piss poor result in the flight deck we would be looking for alternative employment right about now
An unbelievable mess !!!!!!!

Tried a few different browser / OS combinations - still keep getting the HR message. Ah well, patience is my friend - for now anyway.:*

Was in the UK when this 'improvement' came into being. Couldn't access the system, fianlly got through to staff travel - who expressed suprise that I found the system wasn't working! Oh really? But the staff counter at LHR metioned that not one staff passenger had managed to book a ticket and waitlist since it's introduction.

Heard that now benefits center do not need to process paper tickets, the company can lay a few of the staff off. Nice eh?

Perhaps they can start with Bob and Perry

Do you think we care if iJourney works or not?

We only care about our paying customers and that is the priority at the moment. Mr. Nippers will sort this out in the next 5 years so be patient.

We have spoken to William and Bob and they ensure us that iJourney is a success with only a few minor glitches.

If need be, Mr. Nippers will issue a letter affirming that you are an employee of the Worlds Most Recognized Airline and you can take this letter to any Other Airline in question and they will issue you a ticket.

We know not just anyone can print up a letter with Cathay Pacific Letterhead stating they are employee of the World’s Most Recognized Airline and any Other Airline Personal at the ticketing counter anywhere in the world will issue you ZED fare ticket. We are ensured by Mr. Nippers that this will work.

You may need to travel to Deutz Cologne Germany and approach the staff travel personal at Lufthansa to get this ticket authorized. If so, it will be full fare from your own account. This will need to be done for each and every ticket issued by the Other Airline.


We know many people commute from Hong Kong and Bases around the world. It is still YOUR RESPONSIBILITY to get to work and if you have to buy a full fare ticket on Other Airlines to get to work it will be from your OWN account. Anyone not reporting for work due to the iJourney shortfalls will be severely disciplined and may have their 3-month rolling contract with The CPG terminated.

Our Management does not commute, we don’t like commuting and we have no sympathy for commuters. It is the lifestyle you chose so live with it.

It is OUR RIGHT to change company policy at our whim and if it has a negative impact on our employee’s………….well it’s your problem. Our only care is that you report for work on time. Same as our pilot hiring policy, we only need a warm bum in the seat. Experience not necessary.

We at The CPG do realize that staff travel is a privilege and is only used by less than 10% of the staff, so this is not really an issue. We believe at The CPG that only this 10% is complaining, so it is not a priority.

Rest assured that WE in the Top Echelons of Management do not have a problem having tickets issued. Our secretaries do that for us. If need be, our travel fund will pay for our tickets that cannot be issued. You have that to fall back on.

One benefit of iJourney is that tickets issued will be cheaper than the previous paper tickets. Not necessarily for the employee but cheaper for The CPG. We can now reduce the staff at the benefits center, as there are no more paper tickets being issued. Also there is notability less people travelling since the cutover so we are looking at reducing the staff at our staff travel counters around the world. Another benefit that will only increase our bonus.

Mr. Slow SAR is very happy with the cutover and realizes that Mr. Nippers is a very valuable asset to our team. Mr. Slow SAR realizes that Mr. Nippers has had years to prepare iJourney with regard to having Other Airlines in the system. We are ensured by Mr. Nippers that this is not his problem and blames it on the Other Airlines.

Mr. Slow SAR has not had any direct complaints and Mr. Nippers ensures him that there are only but a few complaints on his end.

To My Bonus.

The Management.

'ensure us that iJourney is a success' and 'notability less people travelling' !!?? Pity you don't get your Secretary to write to Pprune Old Chap!!;)

I finally succeeded booking Mrs. HD, SYD/BKK/SYD on TG through myIDTravel website. It appears the system has been ironed out and it's up and running. I have sent this message to the appropriate department to relieve some of their frustrations!

I wonder how many of the whiners in this long thread have sent their complaints to BN, RH, and JS.

Make your issues heard. Otherwise it is as if it never happened. :hmm: