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-   -   Oops. (https://www.pprune.org/fragrant-harbour/614726-oops.html)

Freehills 25th Oct 2018 01:31

Oops.
 
http://www.hkexnews.hk/listedco/list...0181024757.pdf



Cathay Pacific Airways Limited (the "Company") has discovered unauthorised access to some of its passenger data and that of its wholly owned subsidiary, Hong Kong Dragon Airlines Limited. The Company is aware that the passenger data of approximately 9.4 million people has been accessed. The Company has no evidence that any personal information has been misused. The information systems affected were separate from the Companyís flight operations systems. There is no impact on flight safety.



The types of personal data accessed were the names of passengers, their nationalities, dates of birth, telephone numbers, email, physical addresses, passport numbers, identity card numbers, frequent flyer programme membership numbers, customer service remarks and historical travel information.

Captain Dart 25th Oct 2018 03:00

It's made the press in Australia:

https://www.9news.com.au/2018/10/25/...in-cyberattack

Betsy 25th Oct 2018 03:42

Share price has fallen over 6% amid a HK$4b fine by the EU for not meeting the General Data Protection Regulations where companies must report such incidents within 72 hrs.

TTW!!!

Freehills 25th Oct 2018 03:56

That would surprise me (the fine) - lthe EU law didn't come into place until end May this year

main_dog 25th Oct 2018 03:58


HK$4b fine
Donít worry, our 13th month should cover that :*

BubbaJ 25th Oct 2018 04:07

Years of not playing catch up IT departments a shambles, FOP department a shambles, staff moral a shambles, recruitment a shambles, HAECO maintenance a shambles, resignation rates skyrocketing.

CX Management you need to take a good look in the mirror
Will someone stand up play with the big boys and start running this airline!!

This is embarrassing I no longer wear a CX uniform with pride :-(

rustyoldtin 25th Oct 2018 04:10

The rot in this company is setting in...

lessonlearnt 25th Oct 2018 05:43

Let me guess....probably they going to receive a fine of some sorts (maybe even taken to court ....again) and the pilots don't get any increase, RP's are not in place, no 13th month last year and probably this year,ARAPA on the table, no HKPA increase

BUT our fantastic AOA are telling us that we have not lost anything???? DS are you kidding me? Are you or your group of idiots on the GC going to pay me loss of income because of all your useless negotiations and my loss of upgrade dates etc? Or not accepting that call do earn overtime???

What ever the GC will produce to its member you better think its worth the deal!!!!!!!!!
If its not better than TA16 I will be voting NO!!!!!!!! and get DS kicked off this GC, we don't need a jellyfish running our AOA.

unitedabx 25th Oct 2018 06:15

1 year ago BA outsourced it's IT Division, sacking 95% of it's home grown IT talent. A week after the last employee left, the BA IT systems starting "acting up". Data breaches, lost reservations, FOP mis-matches and numerous viruses found !

Farman Biplane 25th Oct 2018 06:16

Sounds like perfect timing to delay the announcement, leading to 13th month payment cancelled due impending fines/legal costs.
Et Voila!

unitedabx 25th Oct 2018 06:33


Originally Posted by Farman Biplane (Post 10291854)
Sounds like perfect timing to delay the announcement, leading to 13th month payment cancelled due impending fines/legal costs.
Et Voila!


BA paid out over GBP2 million in compensation when their IT system went tits up last year and it knocked 5% off their share value overnight.

Freehills 25th Oct 2018 06:49


Originally Posted by unitedabx (Post 10291867)
BA paid out over GBP2 million in compensation when their IT system went tits up last year and it knocked 5% off their share value overnight.

Cathay: Hold my beer. Anything BA can do, we can do better

drfaust 25th Oct 2018 07:12

There truly seems to be no end in sight in this place. Given the size and cost of our IT department we should have the most advanced digital framework and solutions in the industry.

I guess the silver lining is that this time the company did not wilfully engage in illegal practises to earn the fine. This one seems to be just incompetence.

Always look on the bright side :}

OK4Wire 25th Oct 2018 07:19

Lessonlearnt: don't tar the whole GC with the same DS brush. And you're welcome to join the GC, or perhaps run for DS's position.

kahaha 25th Oct 2018 07:40

They probably hacked into FOP, saw the KA rosters and thought, f#^# this , those poor guys, nothing worth plundering 😂😂

India Four Two 25th Oct 2018 08:48


Chief executive Rupert Hogg apologised and said there was "no evidence" the information had been misused.
https://www.bbc.com/news/business-45974020


Wonderful corporate PR weasel words! What he should have said was "We don't know if the information has been misused."

hyg 25th Oct 2018 12:17

A senior executive was on a RTHK program this morning, his answer to what took so long to reveal was because they donít want to cause unnecessary panic... :ugh::ugh:

pax britanica 25th Oct 2018 13:02

From another industry but a good rule of thumb on outsourcing is never do it for anything business critical . In airlines IT is critical outsource it at your peril but as you seem to be suffering from the MBA management syndrome of as long as it looks good for the next two years I dont care you are not going to get any sensible management input on anything

Good luck-I always enjoyed travelling with you folk in the past and it is sad to see whats becoming of CX

Krone 25th Oct 2018 13:29


Originally Posted by hyg (Post 10292094)
A senior executive was on a RTHK program this morning, his answer to what took so long to reveal was because they don’t want to cause unnecessary panic... :ugh::ugh:

"We acted immediately to contain the event" Says Mr Hogg. 2-3 months ago, according to RTHK. Un-defendable incompetence.

Lets not forget, as per the internal memo, the details of all Flight crew and cabin crew ID's, photos, emails and personal addresses are included in the data breach .

A major security concern. Potentially, these Pilot and Cabin crew company security identity cards can now be copied and sold on to any terrorist organisation.

unitedabx 25th Oct 2018 14:10


Originally Posted by pax britanica (Post 10292123)
From another industry but a good rule of thumb on outsourcing is never do it for anything business critical . In airlines IT is critical outsource it at your peril but as you seem to be suffering from the MBA management syndrome of as long as it looks good for the next two years I dont care you are not going to get any sensible management input on anything

Good luck-I always enjoyed travelling with you folk in the past and it is sad to see whats becoming of CX

Thanks for your input from outside the box. Tell your friends and work colleagues CX is finished.


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