CX Cabin Service
 

Anyone here noticed that cabin service level have deteriorated quite evidently in the pass 5 years? 5 years, as a passenger, I can still remember service with a warm smile. Today, no smiles at all. I thought their industrial action is over. It is not just to me, but to everyone in the cabin. In fact, some crews were just being rude to the passengers (they can't all be staff/family). The crews were like "ordering" the pax to lower the blinds, instead of a "request".

With this kind of service level, I can really see some up and coming airlines in the region overtaking CX in the next decade or two. Just flew VN and TG, amazing service.

Bet it was a flight that never saw sunlight but still the blinds have to come down. You would think after doing this job for 20+ years an ISM would know which flights the sun is not going to shine on.

Many of them are not well trained and its easy to pass their so called training. How often do you hear someone fail? They don't treat it like a career, in fact just cheap tickets and hotels that they cannot afford. I am sick and tired of their attitude. But once it comes to protesting, they are all in and want more money! :*

So at night you'd rather see the bright double flash strobes, lightening flashes etc instead of closing the blinds for a restful sleep??? Especially in cloud...

Yes they can reflect on the fittings inside the window and can be annoying.
( ok single flash on the 777 but they're even brighter )

What do you expect when they are treated and paid like sh!t by the company. You think the cockpit crew are all smiles??? :ugh::ugh:

As for the cabin "service" CX cabin crew haven't changed much in 20 years. It all comes down to the ISM, have a good ISM and the service delivery is good. ( including the service to the flight deck ) yes there are some crews that drop the ball but they are few and far between.

Try QF if you want attitude and bad service!!!!!!!

What a joke! So you think "smiles" changes with pay?? Is this freakin Wanchai? Thats what they sign up for. If you are unhappy about the pay, why join?

Many swap to fly with friends and they launch a Cantonese fiesta in the galley. When the ISM is checking on them, they will just get back to work. :ugh: Talking about bad service, of course you can't compare with QF. The price is diff too!

Let me see. Blinds need to be lower at night, over the middle of the Pacific. While the passenger next to me turn out the bright overhead reading light. Hmmm .... which is one more disruptive to the neighboring / sleeping passenger?

CX Cabin Service
 

Why don't you use the system any other passenger has access to. It is not too hard to give the Company feedback via the Customer Relations Department.

Don't see why a flight attendant should ever tell a passenger what to do with their window shade, they bought the ticket it should be up to them.

Flyer Jazz

You're obviously a newbie and judging by your other posts you seem to have an issue with Hong Kong and the people of Hong Kong.....why don't you ask yourself the same question?? Why did you join????

Well come on, I didn't join cx because I like Hong Kong people, you join for your career. Did you join cx because you like noodles? Even though I am a SO I have seen a lot and hear a lot enough to give a judgement. Have you seen many people joining to be a CC for life long career prospect? Not tweaking the fact that they have no smiles! :*

Flyer Jazz,

So you joined CX to better your career but you hate Hong Kong and its people...Sh!t ...you then have the nerve to say "I am sick and tired of their attitude." Sorry to say but you've just come across as spoiled arrogant little brat who wants his cake and eat it too.

You obviously haven't been here long enough to make a judgment, otherwise you would have known that the majority of CC actually do stay for the long term. Why don't you try and interact with them as opposed to expecting a cappuccino in the middle of their service. As someone pointed out you have some good and bad apples. No different I am sure then some of the Captains you fly with.

Comments here are generally unanimous. The bad and the ugly, not wholly biased.

Oh woah their career do make a living, then stop all the industrial threatening and scrambling down the aisle back to their few seats ASAP like what Curtain Rod mentioned. Those who are in the long run are tied down to this industry if you asked. Basic way of requesting passengers to do certain things become a demand, supposed quiet cabin becomes echoes of their disruptive discussions. All these due to crappy pay??

Curtain Rod -

"Even in J class, if you're not maintaining a high level of alertness while continuously avoiding conversations while keeping the television off, you have no chance of seeing and stopping the high-speed passes by the 1 cabin crew that whizzes by every couple of hours with a bottle of water. They are just pretending to be interested in serving you water. In reality, they are forced to appear interested and simply want to return to their crew seat as fast as possible, where they can continue their extremely loud and disruptive discussions with each other while ignoring most of the passengers who must venture to the galley to find a glass of water, or, imagine, some juice, a can of coke, or (annoyingly) a snack."

CHECKED!

FlyerJazz,
I think there are bad apples in any group, and we as pilots certainly have our fair share. But, I think that for the most part our cabin crew do an excellent job under ever increasingly difficult working conditions. While different to ours, their job is actually quite hard work and very tiring. And whilst you complain about them talking to each other in the galley, what do YOU do on the flightdeck? Do you sit in silence? Perhaps read the Part A? Or do you chat with your colleague?
Finally, I have always found that the cabin crew respond to the way you interact with them....be friendly, chat and smile and they will respond in kind. Behave like a jumped up, arrogant little prick and you most certainly will create a very long flight for you and your colleagues.:ok:

Well the flight deck is not where passengers rest, is it? The first and business class might deliver good service but definitely not economy.

What we do is very technical. Presenting to you, Bad Service In Y+ - FlyerTalk Forumsfor those who think i am biased. Accounts from paying pax.

Kasompe,

Spend some time and you will notice the dissatisfaction is worldwide. They did not join to deliver Service Straight From The Heart, they join for their cheap traveling. I know many people who are total b*tches when they are not at work. Cabin services are almost standardized in many major airlines, despite their working conditions, why can NH, OZ, SQ or TG deliver so much better than CX? :}

Flyerjazz, I think you'll find that people who have been in Cathay any length of time become institutionalized, actually that's true for most people in Hong Kong. They cannot see how much better things are outside of this extremely myopic bubble that they exist in.

CX now edit all the Inflight entertainment for content, it still says the movies are R rated with all the coding (S, V, L, D, N, etc). The language is removed and scenes cut, TV series have entire episodes removed yet say "full season" clearly CX has decided it will provide parental guidance! Dumb :mad:

Well, Flyer Jazz,
You have all the answers. Can't wait to fly with you and learn from your vast vat of knowledge.:ok:

Its fairly typical of the attitude of the current generation of Second Officers (Non-locals I might add). 80s child perhaps? Acting like one either way.

I guess thats why CX never wins any awards and all those airlines do consistantly?

You will find that all airlines have passengers vocal in complaining about their service. The happy ones don't. We carry several million passengers a year. How many are complaining publicly? 0.1%?

Good time to remind you the CA is there primarily for safety and the operate the AED when you have your heart attack.

Cx is not the airline from down south..pls review who opend the door at TPE as the hull ignited in a fire ball,hint:not the barefoot [slippers got blown off] hysterical girl in a Sarong.

geh065, how is the attitude of SOs de facto of cabin service and awards? please be reminded of the cx flight attendant who threatened to throw coffee to a pax and left the job? That was the most stupid story ever.

threethirty

Since I seem to be living in this myopic bubble, can you please enlighten us in which way things are so much better outside of Hong Kong???

You just reminded me of several miserable grumpy individuals that blame Hong Kong for everything. They are all closed minded and have a much higher expectations of this place than where they come from. They generally do absolutely nothing on their days off and have a non existent social life. They do love to complain however about all the negativity of Hong Kong because it justifies their pessimistic attitude. What's ironic though is that they are under a hopeless illusion that if they go back home they are somehow going to be this born again full of life happy go lucky guy. Sadly it's never the case because really the root of the negativity isn't Hong Kong itself.

Flap10, may I refer you to this thread:
http://www.pprune.org/south-asia-far...y-pacific.html

Hong Kong has its ups and downs, discussing about the downside doesn't make you a grumpy person. Sometimes you know better only after moving to HK. How many are willing to continue to stay in HK after their 6 yr contract? I know many who moved on to EK.

Curtain Rod, GOOD ONE!

The girls might do this job just for the money, opportunity to travel, and cheap tickets for family and bfs, but that's no excuse to be unprofessional when they are on the job. I have seem many times the cabin crew being disinterested and indifferent to the passengers (especially travelling staff). If part of your job is service from the heart, at least act like it, that's what you are getting pay for.

Some pilots may just do the job and stick with the company only for the money, but ALL pilots do it with the highest degree of professionalism (even when pissed off by the company). Otherwise there would be holes in the ground.

''Passengers sitting in exit rows over the wings are instructed every flight (with 5 seconds of training) on how to open those doors, and are expected to do so..

I think you have been watching too many Leslie Neilsen Airplane movies..

The beautiful Tropical livery fireball:

USA Today Andrew Perrin:

Jet crew did more harm than good, survivors say

Etopsmonkey,

very well said. Matter of fact, how many years was a pilot trained? And how many weeks do you train a flight attendant? Many of them have no basic aviation knowledge / common sense and many of our conversations cracked me up! Gimme a break !


Let me quote from an earlier thread, "Many generalisations here, but alas, most are true about the HKG cabin crew. Some months ago I overheard some very junior crew make some very offensive comments about one of the FO's on the crew behind his back. I can understand Cantonese fairly well, although speaking it I find difficult. When I approached the persons involved, with the backing of the Malaysian ISM, they were genuinely shocked that I had understood and proceeded to apologise to the bewildered FO. Afterwards, they were giggling and laughing as if nothing had happened."


or what about, "Recently did a flight, was on the bus and as the girls came on after us we all said "hi." Well about 5 (all locals) just blatantly ignored us. By the 3rd one I'd had enough so stood up and very loudly (in a joking way) said "hi" with a big smile and put my hand out to them, they looked lost! I joked and said why you not saying hello to us? Do we smell? and laughed. All of the girls who had ignored us didn't even smile and just sat on their mobile phones chatting. Utter rudeness. On the bus discussed this with the ISM and said how I thought it only polite that these girls should say hi to their Captain when he says hi to them first. She just said to me "Well you get what you pay for, half of them even ignore me!" She then told me that the basic is low and they all hate the job, use it as a stepping stone and just don't care. I also had to make 2 calls to the back at some point, none of them understood my basic english and in the end I gave up and called the ISM and got her to do what I was requesting! She then came up to the flight deck and said this is a huge problem she is facing with them not understanding basic english."


Hooroo mate! :ugh:

Flaps 10 you're right about HK, I'm wrong, the pollution isn't a problem, the living spaces here are just exceptional, it's great to be able to drink oneself into a stupor every night of the week, there aren't many bankers and lawyers in HK but the ones that are here are just such charitable; kind role models, the freedom to move around in such an open and serene space lifts ones spirits, the constant barking and shouting of mainland Chinese is music to anyones ears. I have absolutely no life and just sit and fester in my 600 sq foot box and have no social life whatsoever. Can you be my friend?

Do make such a big deal about non-fraternizing with the new Gen iphone girls/boys,last time 9 nationalities [with some, no need to even initiate 'hello' even!] and it was a different generation of girls.

Of course you're going get gossip in the cabin and I might add, in the Flgt deck too..

Flyerjazz you trying to have an conversation about basic aviation with the CA?!!

No wonder they run away from you.

Suzie, sry to say that but you sound totally snobbish here. Since you like hk so much, good luck to your life long endeavor in exploring the finest things hk has to offer you and may your kids grow up with the wonderful education and values this city is providing y'all. Oh btw, have you not sat in the exit row and enjoyed the 5min briefing? :D and by nationalities you mean on a typical flight you get to socialise with, most BC are Chinese from mainly hk or some tw, maybe one or two JP/KR. FP range from Indonesian, Indian, more Chinese and some VN, SP and ISM typically Thai or Pinoy? What a strong international combo! :ok:

Suzie, are you also one of those iPhone dork who cannot socialize without the latest generation iPhone? Oh wait, let me check in at this restaurant and snap lots of shots of the foie gras i have never seen in HK. Or do you socialise with your pay check or your charismatic forte? Kudos to you tryin to sound all defensive here, but most ppruners do not agree to you. :eek: Well I hope you enjoy your wonderful conversations with excellent coworkers of marvelous English and totally not after your money, not after the fact you are a Gwei lo, (but Straight from The Heart!), at the same time don't forget to take in a deep breath of that splendid fresh hk air. Nei hou!



Seems like you are one of those weird guys who have an eccentric obsession with hk culture and Chinese people, those who want to learn cantonese, marry a local and send their kids to a local school. Those who never look back after moving to hk and wholly embrace it! :ok:

Also I suppose you left out my previous post from third party testimonials, traveled frequently on cx and totally unbiased.

Bad Service In Y+ - FlyerTalk Forums

I last flew with CX a couple of years ago ( Frankfurt-HK- Brisbane and return ) and i found the service on each leg very good and friendly. Sorry to hear that things seemed to have changed. I agree with a previous post ref QF :yuk:

I just returned home after doing CDG-HKG-CDG to see the 7s. I have to say that the cabin service was excellent in both directions, as good and better as any of the many other airlines I have used in the last 12 months. It's not all bad out there!

Then it must be weird why this thread has started, especially from pilots actually working from cx who have seen the good bad and ugly. :D is it a best kept secret they are generally more polite to foreigners as compared to Chinese pax? Now lets observe.