IcannotJourney!!
 

FOC not confirmed

FOC unable to find your name in the system when I try online checkin.

'Computer says No"

CX helpline - " We don't deal with staff travel"

Benefits - " We are sorry - all out lines are busy leave a message"

Desperation sets in...

I go to airport - " You don't have a valid booking. You can make a booking now - for a flight 4 hours from now."

The flight leaves in 3 hours.

I waste the first day of my leave....
after working my ass off for the last year. After doing 900 hours this is the thanks I get.

:ugh::ugh::ugh::ugh::ugh::ugh::ugh::ugh::ugh::ugh::ugh::ugh: :ugh::ugh:

BN should be sacked.

"I"nexcusable. As you so eloquently put it, you worked hard for a whole year and they basically steal a day of your leave from you. "I"ncompetence at it's worst.

Yep, a joke
 

Without doubt the worst staff travel in the industry.

Yoke, if I was you I'd be having a good 4-5 sick days tacked onto leave to compensate for the stress.

Screw 'em.

Hope it works out man.

Cheers

On waitlist
 

If you tried to FOC but didn't get it confirmed then you should be on the waitlist. The waitlist is not the same as being listed though! Last time I was lucky enough to find someone at check in who knew the system, it still took them ages to transfer our details from one part of the system to another. Meanwhile other Staff with lower priority were getting seats.
How a company can try and skimp on IT in this day and age I do not understand.

I'm not defending this crappy inflexible system but here are a couple of top tips to help anyone who needs them:

1. If you're wait listed for an FOC you need to be at the airport 2 hours before so they can transfer your data across so you keep your priority - I saw it in the FAQs somewhere.
2. If you're being caught out by the 4 hour rule you can book for a flight the next day so that there's a ticket in the system that they can find and move onto the flight you want.

Deleted as Loopdeloop beat me to it.

myIDTravel - Lufthansa Systems

Under the new system all ticket prices have increased as myIDTravel charges for each ticket booked, regardless if it is used or cancelled.

Prior to myIDTravel CX absorbed these cost as part of the business process and the ticket price.

I think we should see a reduction in ticket price, we are not bing told how much more money CX making out of this as their overheads have reduced.

Redress of Grievance - Use it
 

Guys, no use blowing off steam in this forum. Nothing will change. So look at the Grievance procedure and USE IT. :ok:Also make official complaints to AOA:ok:
Enjoy,
Now where's the coffee shop gone :)

Well, nothing official about complaining to the AOA, they do not have anything to do with the travel system, nor do they have any control or say over it.

An official complaint needs to go to your fleet office so they can take that stack of complaints, if there is one, and then go to their bosses and show what a failure this new travel system is.

And I don't think this is really fit for a grievance procedure as travel is a benefit solely at the company's discretion, has nothing to do with grievance process. Although, you can try it, who knows.

So if you are gonna complain, at least complain to the right person. :rolleyes:

oneworld
 

Also,

still have to list with indiv airlines even though eticket for oneworld look same as cx. Almost missed an AA flight due to that. Idiot BN emailed at the same time that was the case but too late for me.

If we all stopped using their useless staff travel system and purchased full fare tickets on other carriers CX would get the hint. Contrary to popular belief, CX makes bundles on their staff travel. I for one plan only using my yearly allotted FOC's - the rest of my travel will be full fare with someone else. Zuji is your friend!!

Yeah, good one Pasa. That'll show 'em. I'm sure they'll drop everything and fix it immediately now.

Good one indeed, Pasa!

Guess who owns zuji?!

Well for once it does not appear to be swire owned?

I've now spent enough money on other carriers and the shine has worn off!
Fact one; i[don't,can't,won't]journey is an epic cockup.
Fact two; we'll have to put up with it 'cos no heads will roll in kitty city.
So; we're on our own.:ugh: Thanks Loop de loop [and Liam G.] :ok: Good tips I wasn't aware of.
Can someone start a pprune helpline thread? The company sure can't/don't/won't do it!

[edited for increasingly poor grammar - back to the vino!]

On my way to the Sevens, listed J SYD/HKG with five greens showing, not so at check in, Y it was all the way. Return the same, the worst night flight ever, sitting in those crappy shell back torture seats sans seat cushions! I don't know how CX gets away with this? I must say, I was not charged J fare, so that part works ok but I will never accept Y again in CX, no matter how long I have to wait to get J as listed.

Just flew back from JHB.... Told at gate 2.5 hours before the flight by the "lovely" girl that I would DEFINITELY not be getting a J class seat, despite holding that ticket. After checking in 3 more pax WAY after the flight was closed finally heard there were two empty J class seats. Great, I thought! No. She told me I was definitely going Y as she was going to upgrade two Y class pax into the two remaining business class seats. Same team, same dream....:yuk:

Kasompe , we're you holding an FOC priority 4 or stby ticket?

Suggestions:

1. Travel Ticketed or

2. Find a friend or significant other who works for an airline whose non-rev travel system works better and will put you in their system

Cheers :)