How to keep the front end full -or not
 

So during this tough time with premium pax at a premium - do we have a problem in business class...when compared to the competition....?

Singapore's new J class.:ouch:

http://www.singaporeair.com/saa/en_U...ess_seat_1.jpg

http://www.singaporeair.com/saa/en_U...ess_seat_2.jpg

Far superior to our "Coffin Class" but CX has a long history of buying crap seats from way back. It used to be the sole domain of CX Engineering to source and select the seats. Don't know if this is still the practice?

Hotdog,
No its not now. They have a specially selected team picked for their lack of travel experience. Not travelled on any other airline, not travelled with kids, not aware that weight matters, not capable of reading a broadsheet etc.:ugh:

Better to be 1St in First than to be 1ST in Second
 

First Class occupants don't look back. And CX is tops at the front end.
THE WORLD AIRLINE AWARDS™

Glueball

I disagree. A full J class will pull a lot more revenue than first.

12 seats vs 45 on 744.

You mean somebody's designed a Business Class where you can talk (ie do business) with the person next door!!! Christ - that's a brilliant idea.
Our J Class seats are a constant source of disappointment to pax and shabbily made thereby being unpopular with Eng as well. Nice one!!!:{

Not to mention the Pana:mad: IFE system giving the ISM hell.

Should have seen the shock on the face of the pax. who bought his new bride a Business class seat for their honeymoon. More intamicy on a Mecca flight.

Agree, recent JNB-HKG and the whole IFE was out. The cabin crew spent half the flight being abused and filling out service recovery vouchers for serious amounts of US$.

Rumour is that someone way high up, possibly TT supported the seats and so Marketing have to educate the public as to their quality.

And the cabin crew on their ground school day for the new product are trained not to operate the seats, but they are trained how to apologise to the passengers, for real, ask one of the crew next time you're at work!!!

Love to see how the papers will have a field day over this, right next to the full page add for our new business class.

But like all other mistakes, the hard working staff pay the price to keep the 'sh*te' team together. Thanks CX