Voice recognition
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Voice recognition
The ATO Is Using Voice Recognition To Verify Taxpayers' Identity
Alex Heber Today 10:00 AM
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So many accountants in one room.
The Australian Tax Office is a pretty conservative organisation.
It’s probably not as contemporary as it should or could be, but the organisation is working on that, Matthew Hay Assistant Commissioner for strategic program service delivery told a packed room at the Xerocon event in Sydney today.
Hay outlined some of the tech advancements the ATO has implemented – they’re all pretty basic including online lodgement advancements and a new news website for tax practitioners.
But one tech development the tax office has implemented is interesting: as of last week, it’s using voice identification to verify some Australian taxpayers.
This means instead of calling up and reciting your date of birth, first pet’s name, and address, all you need to do is talk. The system will pick up your voice print, Hay said.
“If you called as of last Friday our superannuation help line you will be able to register your voice print,” Hay said.
“When you subsequently call, instead of going through a quite stringent proof of identity process – quoting tax file numbers and all that sort of thing – we will actually just authenticate you through your voice print.
“We want to increase and use voice authentication more broadly.”
We hope the tech is better than voice recognition other organisations have implemented because waiting on hold to the tax office is painful enough as it is.
Republished from Business Insider Australia.
I've heard that Crew Control has a system like this - and it's constantly verified and the accuracy is improved every time we talk to them, most commonly on that call-in number after a flight.
Alex Heber Today 10:00 AM
Share Discuss Bookmark
So many accountants in one room.
The Australian Tax Office is a pretty conservative organisation.
It’s probably not as contemporary as it should or could be, but the organisation is working on that, Matthew Hay Assistant Commissioner for strategic program service delivery told a packed room at the Xerocon event in Sydney today.
Hay outlined some of the tech advancements the ATO has implemented – they’re all pretty basic including online lodgement advancements and a new news website for tax practitioners.
But one tech development the tax office has implemented is interesting: as of last week, it’s using voice identification to verify some Australian taxpayers.
This means instead of calling up and reciting your date of birth, first pet’s name, and address, all you need to do is talk. The system will pick up your voice print, Hay said.
“If you called as of last Friday our superannuation help line you will be able to register your voice print,” Hay said.
“When you subsequently call, instead of going through a quite stringent proof of identity process – quoting tax file numbers and all that sort of thing – we will actually just authenticate you through your voice print.
“We want to increase and use voice authentication more broadly.”
We hope the tech is better than voice recognition other organisations have implemented because waiting on hold to the tax office is painful enough as it is.
Republished from Business Insider Australia.
I've heard that Crew Control has a system like this - and it's constantly verified and the accuracy is improved every time we talk to them, most commonly on that call-in number after a flight.
You guys gotta be joking...have you ever been up to CC...their phones are as old as the ones at dispatch...except with an LCD display...
I think they ask for the caller's name solely for the recording...the one which always seems to magically disappear when you need it for a battle with the fleet office on the odd occasion...
I think they ask for the caller's name solely for the recording...the one which always seems to magically disappear when you need it for a battle with the fleet office on the odd occasion...
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Cyber queue-jumper snapped up HK$100 Cathay tickets while 150,000 waited in line
This is how advanced the CX IT team is, how many others in HK were privy to this loophole? Kickbacks anyone????
Cyber queue-jumper snapped up HK$100 Cathay tickets while 150,000 waited in line
'Playing around' helped traveller grab HK$100 flights while thousands made futile attempts
DANNY LEE
[email protected]
Customers queued online in vain. Photo: SCMP Picture
A Hong Kong-based frequent flyer has revealed how he turned cyber-queue jumper, snapping up a pair of cheap Cathay Pacific flights to New York while 150,000 frustrated buyers spent hours trying in vain for a bargain.
Describing the HK$100 flights to some of the world's most desirable destinations as an "amazing deal", the buyer - a lawyer - explained to the Post how he exploited loopholes in Cathay's online ticket system. He asked to remain anonymous for fear of reprisals.
Cathay has pledged to investigate, but the buyer's revelations will fuel claims of unfairness after tens of thousands missed out on the cut-price premium economy and business-class tickets offered in a special edition of Cathay's "Fanfares" promotion. Angry customers besieged Cathay's social media sites with tales of waiting for hours only to be told all 2,014 special fares had gone on Tuesday morning.
The savvy traveller, in his 30s, said he was able to find the tickets he wanted by "playing around" with the system after the website told him there were no flights left to New York on his chosen date.
"It's weird because the software was smart enough to tell me the ticket was sold out, but the fact it got me to a booking screen told me the ticket was there but that there was an IT issue preventing the payment from being started," he said.
He realised the web address in his browser showed the information the website was sending to the airline's servers, including the destination, date and fare deal he had chosen.
Figuring he had nothing to lose, he began typing different numbers in for the fare ID and trying it in a separate browser. With a little trial and error, he was able to get the fare and flight he wanted while other buyers faced "sold out" notices.
"I relied on the fact that the main Fanfares homepage showed you which fares were sold out," the man said. "So I picked a date that wasn't sold out.
"But what surprised me was that I was offered a fare that [was shown as sold out] but was available for selection in the system."
Once he received his confirmation email, he realised his booking and payment had been accepted by the airline.
Cathay, which set up the promotion to celebrate being named the "world's best airline" by British aviation consultancy Skytrax, said it had noted "discussions on social media about the use of improper access in the booking of tickets", which it "took seriously" and would investigate immediately.
The company said it reviewed its procedures after every one of its weekly Fanfare promotions and would do so again.
Explaining his method in more detail, the traveller said: "Because I did it manually rather than automatically clicking a button, it doesn't change the functionality. It wasn't secret administrative access but I was able to do what other people weren't able to do."
The man believes he did nothing illegal as he did not overload or manipulate the system but instead used a loophole within the parameters Cathay had set up.
Leung Siu-cheung, a senior consultant at the Hong Kong Computer Emergency Response Team, said: "He did not hack into the system, he just corrupted the data. He has taken advantage of a grey area."
'Playing around' helped traveller grab HK$100 flights while thousands made futile attempts
DANNY LEE
[email protected]
Customers queued online in vain. Photo: SCMP Picture
A Hong Kong-based frequent flyer has revealed how he turned cyber-queue jumper, snapping up a pair of cheap Cathay Pacific flights to New York while 150,000 frustrated buyers spent hours trying in vain for a bargain.
Describing the HK$100 flights to some of the world's most desirable destinations as an "amazing deal", the buyer - a lawyer - explained to the Post how he exploited loopholes in Cathay's online ticket system. He asked to remain anonymous for fear of reprisals.
Cathay has pledged to investigate, but the buyer's revelations will fuel claims of unfairness after tens of thousands missed out on the cut-price premium economy and business-class tickets offered in a special edition of Cathay's "Fanfares" promotion. Angry customers besieged Cathay's social media sites with tales of waiting for hours only to be told all 2,014 special fares had gone on Tuesday morning.
The savvy traveller, in his 30s, said he was able to find the tickets he wanted by "playing around" with the system after the website told him there were no flights left to New York on his chosen date.
"It's weird because the software was smart enough to tell me the ticket was sold out, but the fact it got me to a booking screen told me the ticket was there but that there was an IT issue preventing the payment from being started," he said.
He realised the web address in his browser showed the information the website was sending to the airline's servers, including the destination, date and fare deal he had chosen.
Figuring he had nothing to lose, he began typing different numbers in for the fare ID and trying it in a separate browser. With a little trial and error, he was able to get the fare and flight he wanted while other buyers faced "sold out" notices.
"I relied on the fact that the main Fanfares homepage showed you which fares were sold out," the man said. "So I picked a date that wasn't sold out.
"But what surprised me was that I was offered a fare that [was shown as sold out] but was available for selection in the system."
Once he received his confirmation email, he realised his booking and payment had been accepted by the airline.
Cathay, which set up the promotion to celebrate being named the "world's best airline" by British aviation consultancy Skytrax, said it had noted "discussions on social media about the use of improper access in the booking of tickets", which it "took seriously" and would investigate immediately.
The company said it reviewed its procedures after every one of its weekly Fanfare promotions and would do so again.
Explaining his method in more detail, the traveller said: "Because I did it manually rather than automatically clicking a button, it doesn't change the functionality. It wasn't secret administrative access but I was able to do what other people weren't able to do."
The man believes he did nothing illegal as he did not overload or manipulate the system but instead used a loophole within the parameters Cathay had set up.
Leung Siu-cheung, a senior consultant at the Hong Kong Computer Emergency Response Team, said: "He did not hack into the system, he just corrupted the data. He has taken advantage of a grey area."
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CX IT - "BRINGING YOU YESTERDAY'S TECHNOLOGY TODAY!" I guess they will be trawling the freeware sites today for a ticketing software upgrade.
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Bwaahahahaha!
The 'Best Airline in the World' strikes again.
Or, how to turn a major communication opportunity into a complete PR disaster.
You'd think they'd have spent the money that award costs in a few decent IT engineers...
The 'Best Airline in the World' strikes again.
Or, how to turn a major communication opportunity into a complete PR disaster.
You'd think they'd have spent the money that award costs in a few decent IT engineers...
