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Old 14th Jun 2014, 04:30
  #21 (permalink)  
 
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BNEA320,

I don't presume to go on to Godzone & Dununda and tell you how to run your life... It's interesting that you see a need to do it here?

In typical Pprune fashion outsiders are coming in to tell us how wrong we are without having actually gathered all of the information! It's just envy at what you presume to be a great meal ticket that we are on.... but you couldn't be more wrong!

The whole point of all of this is that the Company are now going to sell cheap tickets and then open up a bidding process for those who bought a cheap ticket to pay for an upgrade to the preium cabins at what may be a much lower cost. How is that going to make the pax who paid full fare feel? Especially our highly prized Marc-Polo members who are the life-blood of this airline?

We all agree that the passengers must come first and foremost all the time, every time and this is as it should be, but honestly, only if they have paid the going rate.

Which other 5 star airline auctions it's premium seats off?

It is only an unfortunate side-effect that staff travel will suffer. The long term consequence of that is that the quality of of our standards will fall as the more experienced types either leave, or don't come in the first place.
And don't forget BNEA320, you are highly likely living in your home country. We are thousands of miles from home and extended family and when we joined it was relatively straight forward to get back comfortably, which actually is quite important if you only have a few days off. Yes, amongst many things, we came for the money... but those days are long gone!
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Old 14th Jun 2014, 05:10
  #22 (permalink)  
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Max Reheat,
I’m not sticking my nose into the ID travel side of this as no knowledge and certainly no right to comment.

I am intrigued however on your (CX) view on Premium pax. I have the highest loyalty level with one of your regional competitors and I know that in the premium cabins there is a big difference, sometimes very significant in the fare I pay from say here to Europe and what other are paying on their way up from say Australia and NZ. In fact, I seem to pay the same for a journey length of approx. 50%. I suspect CX are not too dissimilar.

I am also aware that the premium cabins are populated with non rev, awards upgrades and ‘we are pleased to upgrade you’ pax.

Does this worry me? Not in the least. Am I that different from normal pax? I don’t think so as frequent flyers are not naïve.

I also see seat auctions frequently all over this globe and have yet to see any adverse reaction from fellow pax and view this as the operators looking to enhance their revenues as they do with DFs and the like.

So my question to you is – are CX pax that different?

(Ironically I flew back from Hong Kong last night and received one of those ‘we are pleased to upgrade you’ into 1st and I didn’t feel in any way uncomfortable, in fact the opposite was true, far better Champagne too).
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Old 14th Jun 2014, 05:21
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Air NZ have been doing this for years! Works very well
Yes, it does, used it myself to upgrade to premium economy.And you know what? Gave me a taste for premium economy. they've gained a premium economy passenger. And, BTW, there were still plenty of vacant seats up there, and economy was full (ish). I think you could only use it to bid for next level up from your original booking, IIRC.
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Old 14th Jun 2014, 05:23
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I would like to second the comment just made by Max. Many of us are expats working thousands of miles from our extended families, and in many cases, our actual families. This desperate grab for a tiny bit of extra revenue is at the direct expense of the well being of it's expat employees. I work my rear off throughout the month, and when I have a block of 5 days off, I go back to London to see my wife and kiss my children. This small minded policy will put even that small nod to family life in jeopardy. I can't get my children places at school in HK (and one is a special needs and couldn't go to school here if he wanted to). I have no choice but to commute. If this proves difficult, then I will take 3 or more 'extended' periods each year....the roster can go to hell. As a senior trainer in the airline, that will now become my last concern. The attacks never seem to stop coming, so I will start fighting their style of war.
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Old 14th Jun 2014, 05:25
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ZFT and ranmar,

Thank you for your comments and unlike many they are both informative and interesting.

I have a question though, of ranmar,

In future, will you buy a Preium EY ticket at the outset or will you buy an EY ticket and upgrade it via auction closer to departure time?

That is the issue.
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Old 14th Jun 2014, 05:35
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ZFT and ranmar,

Thank you for your comments and unlike many they are both informative and interesting.

I have a question though, of ranmar,

In future, will you buy a Preium EY ticket at the outset or will you buy an EY ticket and upgrade it via auction closer to departure time?

That is the issue
As I said, they have gained a premium economy passenger--I will book premium in future. It only actually saved me, in that instance, perhaps $200 on the fare. I assume everyone on that flight had the chance to upgrade, yet I would venture that very few indeed availed themselves of the offer--or bid very low. Quite possible, PER-AKL is full of Kiwis returning home, and they are a notoriously tight bunch ( (runs for cover as he speaks)

Actually, I just recalled something from a long time ago. We were leaving HK on a flight to Bangkok, and had offered an upgrade at check-in to Marco Polo class. Didn't ask, it was just offered. We were asked to wait aside for a while, boarding passes finally issued, then the old Kai Tak immigration gate got us. Two large chinese family groups in front of us with documents not properly prepared, huge ledgers were dragged out, consulted, it took so long the flight closed before we got to the gate. Flight missed. Economy on the next flight. Connecting flight to be made,time would be tight, and CX ground staff at both ends excelled themselves. Arranged for us to disembark first, and whisked us through the diplomatic customs and immigration gates, to ensure we made our connections.

Last edited by ranmar850; 14th Jun 2014 at 05:49. Reason: just remembered something
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Old 14th Jun 2014, 11:45
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This airline is slowly morphing itself into a low cost carrier , tickets are selling at ever decreasing prices as competition increases . Emirates are still maintaining a good level of service in their premium cabins. I had the pleasure of a recent trip with them . paid full fare but it was worth it .

I remember when sitting in first class at CX was really something special, the food and service were amazing . the only things that seems to have improved are the seats and the IFE, everything else has gone downhill. Try and get a beer that isn't San mig Carlsberg or Heineken . Good luck !! What happened to the Caviar?

As to BNEA , in some instances our staff tickets are actually more expensive than some of the EY ticket holders who get upgraded for free . I understand the upgrade policy but it needs to be judiciously carried out so that the passengers who have forked over a not insignificant sum of money for their ticket are not sat next to a very obvious upgrade with some dubious personal habits

As to Max he has highlighted the heart of the problem , yes it was a poor choice of words but having seen what some passengers can do to a bathroom and then expect our girls to clean up after them, in some cases a hazmat suit would have been more appropriate than a uniform. I can understand where he is coming from . Unfortunately as ticket prices decrease so do some of the passengers acceptable standards of normal behavior .

Staff travel has always been a perk of the job and allowed Crew to get home to see family and friends when they could. We all joined under this understanding this has now effectively been torpedoed. Yes you can buy rebated tickets , but in many cases it just isn't worth it, standing by for flights that you have little or no chance of getting on all, the additional stress and hotel costs quickly mount up . you might just as well buy a full fare EY ticket and bid for upgrades with everyone else

I understand that some passengers may think this is petty and that we have this glamorous lifestyle , I regret to inform you, Not any more ! our conditions of service that we joined under have been continually eroded for years now and this for some will be the final push over the edge. A Small number of crew for very justifiable reasons have chosen to leave family in their home country and need the perk of staff travel . It has always been available on a sub load basis which we were fine with but usually it was possible to get away within a few days until now ,
And to those who think we are prima-donnas . Consider this, you are a manager in your company have been for years , working anti social hours, can't make a booking for a show because you don't know what you are doing next month or you are on standby , can't say yes to a dinner date more than a month in advance . And your boss walks in and says here is your new contract, sign or be fired . Oh and by the way, you will be working 30 % more for 20% less pay, your company car is gone, your expense account is gone and lunch is now 30 minutes max and we expect you to work odd weekends when it suits the company .
Well in your job you can simply more to another company in the approximate same management level . However if you had to start again in the mail room would you move ?Probably not !

We accept all those negatives to our social lives because when balanced out against the positives it was a price we chose to pay .Staff travel with a good expectation of getting on was one of the pluses Now it seems that has gone too

This industry is in a race to the bottom. I'm not sure how much longer airlines will be able to get qualified pilots , it isn't an industry that I would recommend to anyone starting out Which is very sad

Would I fly on a some of carriers available to me, Not a chance, Not under any circumstances . So you be the judge . Would you rather feel comfortable with the experience level in the flight deck or spend 12 hours or more sitting on the edge of your seat .Remember we get paid for what we do and what we CAN DO when things go horribly wrong

Erode things enough, the senior people will leave and the better qualified juniors will not be attracted to join This is not healthy for the airline industry

Last edited by Synchronize; 14th Jun 2014 at 12:01.
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Old 14th Jun 2014, 12:25
  #28 (permalink)  
 
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Jeez, Synchronize.

I wish I had had the benefit of your education.

Well said sir!
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Old 14th Jun 2014, 17:31
  #29 (permalink)  
 
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Synchronize. Well said. It's sad that the average member of the public has very little understanding of the unique nuances of our profession, and the 20+ year history of attacks against our terms and conditions. I don't expect sympathy, but i do expect understanding. That is lacking in both cases.

Regardless, my argument is with our management, not the public. The managers know that they have fatally undermined our ability to conduct a stable (!) family life, in any sense of the word. As mentioned earlier, if I have trouble getting to and from London to visit my family, after busting my 'b*lls' for weeks on end training, enduring disrupted rosters and generally being messed about, then they can be ASSURED that I will take matters into my own hands, and will ensure that I spend MORE time back in the UK than I would have otherwise each year. The roster considerations and the training task can get stuffed at that point.

All I ever expected was a tiny bit of consideration towards the FACT that most of the aircrew are expats, and have a specific need to be able to travel home reliably and comfortably. If that is gone, at the very LEAST I will spend the next year or so ensuring my own family needs are met. After that, if it all gets too hard, I will simply walk away. You can stuff your training needs where the sun never shines.

I hope the managers responsible are held to account once the inevitable chaos ensues with angry, reactionary and fed up aircrew. This is my 'red line'...in case that isn't plainly obvious.
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Old 14th Jun 2014, 22:19
  #30 (permalink)  
 
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I flew Crappy Pacific once and didn't think the hype was validated. I watched the hostess sprinting backwards down the isle holding up a bottle of Cognac, I barely managed to get her to stop. I'll bet she was upset that one of the scum down the back actually managed to get a sip out of her staff perk. Free Hot towels equals
Five Stars?!?!?
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Old 15th Jun 2014, 02:56
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Maid Day, that made no sense at all.
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Old 15th Jun 2014, 04:01
  #32 (permalink)  
 
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Maid Day - Well that cheered me up! Think you just insulted all the worlds half lucid Nutballs though?
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Old 15th Jun 2014, 05:52
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Gileraguy,

Whilst I appreciate your sentiments about finally getting a sip of Cognac please allow me to enlighten you. Cognac is not and has never been a STAFF PERK ,
Crew have been fired before now for taking an opened bottle of wine off the aircraft . There is a no tolerance policy on this issue . The company would rather pour The opened bottles of top quality wine down the drain than permit staff to take the remains off the aircraft .
Secondly very few of our cabin crew actually drink, so Cognac is of no interest to the majority of them .

Sadly what you witnessed was a cabin crew member who like the rest of us is held in distain by the company, given a lousy contract which is continually being changed and eroded ,(always to the companies benefit) and basically no longer cares about the job or keeping the passengers happy . Very unfortunately you our traveling public suffer . I find this situation very sad, and would like to apologize to you .
I used to be very proud to say that I worked for Cathay . In those heady days when enthusiasm amongst the crew was high, anytime a typhoon hit Hong Kong we would leave our families to deal with the inevitable leaking and flooding. Go to the airport on days off to help get our passengers to where they wanted to be .Today I won't even answer the phone to help out .

Basically when you as an employer utilize the tactic of
"the beatings will continue until moral improves " inevitable it never does, it just gets worse and the paying passengers suffer as a result .
But as long as there are passengers to fill available seats and the company continues to make obscene profits nothing is ever going to change

We as crew are prisoners of a seniority system, so moving to another carrier is a non starter for most of us . However the situation has become so diabolical that should one of the more respected carriers offer direct entry commands at salaries equal to or better than ours. I would venture to guess that Cathay would see a mass migration.

Then and only then would management sit up and take notice . Believe me from that point onwards there would be an immediate shift in management's attitude towards a living wage and decent working conditions .

Until that time you sir ,and the traveling public will not see any improvement .

I would like to pose a question to you . How many pay rises have you been fortunate enough to enjoy since 1999 ? I on the other hand have suffered 3 pay cuts with one small rise based on the new lower figure .
I can assure you that inflation is very alive and well in Hong Kong , my salary purchasing power has decreased steadily over the years, yet the company refuse to even acknowledge that there is inflation . They are quick enough to put up the price of tickets and the fuel surcharge , reduce the quality and choice of the food on board to increase profits So as a result my salary continues to be eroded .

As I said as long as passengers fill the seats they don't care . It would seem that the airline industry as a whole is in a race to the bottom .

I used to get a buzz when passengers would get off the aircraft and tell us that they had had a wonderful flight and the service was amazing . Those days are sadly long gone The direct result of a managerial stance of aggression to its staff and make as much money as possible .
Does it really matter whether you are the 6th or 4th richest person in the UK ?
What happened to pride in the service you offer your customers ? As long as you are still making a decent profit .!
In this industry service comes right behind safety , and until the staff are treated and paid enough for them to cherish the job it's only going to get worse unfortunately
I'm saddened to hear of your treatment but hopefully this will help you to understand why it occurred
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Old 15th Jun 2014, 08:33
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However the situation has become so diabolical that should one of the more respected carriers offer direct entry commands at salaries equal to or better than ours. I would venture to guess that Cathay would see a mass migration.

However, if a respected airline did that, they would instantaneously be shut down by their pilots in a strike... Can you imagine the reaction of (say) Delta or Lufthansa pilots to their airline deciding to bring in DEC?
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Old 15th Jun 2014, 09:18
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Thank you free hills
And right there is the issue we face, seniority which is both good and bad but its why we can't move freely and it's something the airlines use to their benefit

And I agree with your sentiments about their pilots shutting it down. Good for them at least they have industrial protection and I would back them 100%
I was merely trying to point out to some of the readers of this post the problems we face,I was suggesting that if that scenario was available I think a number of people would choose to go
But I have heard it said so many times before " if you don't like your job then leave " In this career it's not easy
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Old 15th Jun 2014, 15:04
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On the other side of the coin why should he have to resign from C&T with the associated pay cut simply because the company has decided to take this action
As soon as he does he will spend most of his time in NY and will feel even less inclined to fight for a seat on a European flight

And a roster with reserve every month is stable ?

Last edited by Synchronize; 16th Jun 2014 at 01:31.
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Old 15th Jun 2014, 16:27
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Dan. I get it, you don't like people who train. And I also get that you don't think i'm entitled to an opinion on the matter. Live and let live. I'll reiterate my point for those who can see the matter a bit more clearly: I do a job for the company, and it requires me to endure rather more than the usual amount of roster disruption. I don't mind 'going that extra mile' under normal circumstances. However, part of that 'compact' with the company is that there should be some consideration in the other direction. I commute, as do many of us (line pilots as well as C&Ters'). Up to now, there has been a fair opportunity to get to and from my home port (LHR in my case) regularly, in business. I work 90-95hrs/mo, and usually half my trips are changed at short notice. Long days, then followed up by hours of report writing. Again, I am happy to do my part to keep this operation functioning. All I ask is that I am able to visit my home regularly, see my disabled son and listen to my wife's whining . CX has now put that unwritten arrangement at risk. My response will be to do what I HAVE to do to spend time at home. CX will then be faced with the resulting chaos in the training dept.

I am only commenting on my own concerns. I can assure you that there are hundreds of us, many in T & C, many on the line, who will be badly affected by this greedy new money grab. What they haven't figured out is how much of an unintended consequence they will suffer from.

Don't feel sorry for me or my own personal situation. I personally don't care what you think on that score. Do think however how this affects you personally. The next time you show up for staff travel, and find that: a) you can't get on, or b) only in economy....you will quickly realise that this is a result of nothing more than CX being terminally greedy.

I have stated that in my case, I will take action to protect my family life. If that disrupts the training roster, too bad. They are the ones who forced this situation on me. I have always 'done my part' to keep CX a viable and functioning airline. The least I can expect in return is that they respect the fact that I need a viable and functioning family....
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Old 16th Jun 2014, 04:03
  #38 (permalink)  
 
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Be careful Trafalgar

I like your posts but there will be some 'upstairs' who don't.

Unless you are deliberately laying a false trail (of sorts) it can't be too hard to pin down who you might be from the snippets you have revealed. I have resisted the temptation to do it myself. Good luck with your commuting.
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Old 16th Jun 2014, 04:11
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Amused. Thanks, I appreciate your comment. I am certain they know who I am, but I don't particularly care. I've been here long enough to be entitled to my opinion. I simply state the facts. They are creating a situation that is extremely detrimental to the simple maintenance of a stable family life for hundreds of commuters. I work hard on their behalf, and to now deliberately crush my ability to balance that work ethic with looking after my family is a step too far. Happy to have them call me in to 'discuss'. I will tell them exactly what I think. They need to hear it.

The sickening realisation is that I am certain I will continue to see the usual list of directors and other senior managers comfortably (and regularly) traveling to and from London at their convenience.
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Old 16th Jun 2014, 05:24
  #40 (permalink)  
 
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Rod, the simple fact that underpins my point is this: CX relies on expat pilots (for the most part). Because of that, there is an expectation to be able to manage our affairs properly in our home countries. I joined the company when that was explicitly agreed and accommodated. They expect more from me than the average, and I provide that. I expect something in return, at the very least the understanding that I wasn't born and bred in Kowloon. If you wish to ignore this point, so be it. It's the company that is trying our tolerance, not the other way around. Also, do you truly think it realistic that none of us employed would be in the C and T department? My point was that I will leave T and C if they continue to make my life impossible to manage. There are literally hundreds of commuters in this airline, by choice or necessity. The latest scheme will result in untold frustration, anger and resistance. That result is not in doubt.
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