CX Staff travel the worst?
Join Date: Jun 2008
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CX in SFO were just chalk and cheese compared to hkg recently. Banter at check in, seats together, no drama.....it will never catch on.
Hong Kong for me demands a self brief to try and stay cool, calm and collected before check in but the pricks have a 90 % success rate of really pissing me off.
Thank you to all the cx outports and staff of other airlines who have been awesome over the years
. I now understand why a skipper left a check in attendant staff traveller in LA for her 3rd night rather than give her J1.....seemed harsh at the time but he was a long time commuter and what goes around comes around.
Can we change this? It can't be that difficult to bypass BN and change the whole show!
Hong Kong for me demands a self brief to try and stay cool, calm and collected before check in but the pricks have a 90 % success rate of really pissing me off.
Thank you to all the cx outports and staff of other airlines who have been awesome over the years
. I now understand why a skipper left a check in attendant staff traveller in LA for her 3rd night rather than give her J1.....seemed harsh at the time but he was a long time commuter and what goes around comes around.
Can we change this? It can't be that difficult to bypass BN and change the whole show!
Last edited by treboryelk; 6th Oct 2011 at 08:45.
Join Date: Jan 2007
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It is a combination of BN's incompetence and Hong Kong CX Staff Travel ground staff's complete lack of humanity and empathy....and ability to think outside the box.....that is to blame. I can't see either of those things ever changing.
Same team, same dream.....ring ring....2747? Pass me another cold one, Love....
Same team, same dream.....ring ring....2747? Pass me another cold one, Love....
Wraith......Yes mate you didn't mention remuneration, I did to point out why CX managers expect us to go the extra mile into those Typhoons you mentioned. They think we are well enough paid to do the job they want each and every time they want it.
Staff travel according to them is a privilege they "give" to us as a token........
Staff travel according to them is a privilege they "give" to us as a token........
Join Date: Jan 2007
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Nitpicker,
Fair enough, I see your point, and you are correct. And I have no problem with the remuneration in fact.
But I do have a problem with staff travel, perk or not, because it is badly run and operated, and staff are treated like crap.....those same staff who the company like to call "Team" and whom they expect to help when they have a problem.
The most frustrating thing is that it is easily remedied...lesser companies than ours manage to run admirable staff travel schemes. Our problem is that we have the utterly useless and inept BN in charge, and a group of ground staff who wouldn't know empathy and compassion if they fell over it. The pox on them both!!
Fair enough, I see your point, and you are correct. And I have no problem with the remuneration in fact.
But I do have a problem with staff travel, perk or not, because it is badly run and operated, and staff are treated like crap.....those same staff who the company like to call "Team" and whom they expect to help when they have a problem.
The most frustrating thing is that it is easily remedied...lesser companies than ours manage to run admirable staff travel schemes. Our problem is that we have the utterly useless and inept BN in charge, and a group of ground staff who wouldn't know empathy and compassion if they fell over it. The pox on them both!!
Join Date: May 2002
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Non-reving with CX at LHR = my worst experience in 11 years of non-reving.
Spent two horrible days in LHR, was never helped, we were clearly NOT welcome as non-CX staff with ZEDs.
BA staff travel was thousands miles ahead, a real colleague spirit, they REALLY try to help you out, and their electronic listing and check-in is easy.
CX terribly disappointed me that day...
Spent two horrible days in LHR, was never helped, we were clearly NOT welcome as non-CX staff with ZEDs.
BA staff travel was thousands miles ahead, a real colleague spirit, they REALLY try to help you out, and their electronic listing and check-in is easy.
CX terribly disappointed me that day...
Join Date: Aug 2007
Location: now a paxdoggiedog too...
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Flyingbelgian, as a CX pilot I'm truly sorry to hear that (but not surprised). For whatever it's worth, sadly we CX staff are also treated better by other airlines (notably BA, bless'em) than we are as staff travelers on our own airline.
There are several good aspects to CX but the unfriendly staff travel "benefit" is not one of them. Unfortunately, the single-minded CX focus on the full-fare passenger often seems to come to the detriment of treating non-revenue staff decently.
In the long run I believe this is actually detrimental to the airline's bottom line, as it spreads ill-will towards CX amongst people in the industry (and amongst CX crew), but what do I know.
Tot ziens
There are several good aspects to CX but the unfriendly staff travel "benefit" is not one of them. Unfortunately, the single-minded CX focus on the full-fare passenger often seems to come to the detriment of treating non-revenue staff decently.
In the long run I believe this is actually detrimental to the airline's bottom line, as it spreads ill-will towards CX amongst people in the industry (and amongst CX crew), but what do I know.
Tot ziens
Join Date: May 2011
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Awful staff travel is as ingrained to Cathay corporate culture as mutual one-upmanship, Judas Kiss colleagues, trans-mutating employment contracts, and Divide et Impera Modus Operandi. Reminds me, I wanna puke! 
I've been so, err let's call it "disappointed", by CX stuff travel over the past few years, that frankly I don't bother any more unless it is FOC confirmed.
I just hit the plastic and accept my preferred traveller status with the opposition. The expensive option?-yes. The satisfaction and experience?
- PRICELESS!
I just hit the plastic and accept my preferred traveller status with the opposition. The expensive option?-yes. The satisfaction and experience?
- PRICELESS!
Join Date: Jan 2008
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I will be bringing my family to OZ and was looking to return to the US through HKG. I might need to use a ZED ticket on CX PER-HKG mid January 2012. The banter here certainly doesn't give me a good feeling about it. Can anyone give me some information on what loads in January might look like and any inside advice would be appreciated.
Thanks.
Thanks.
Join Date: Apr 2009
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Its called intimidation to keep crews in their place.
An unwanted burden to the airline
the more you degrade the profesion the less money the managers need to give you.
An unwanted burden to the airline
the more you degrade the profesion the less money the managers need to give you.
Last edited by DUSKY DOG; 28th Oct 2011 at 09:05.
Join Date: Apr 2009
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Traveled on Delta and Hawaiian last month, with fantastic service, automatic up-grade on Hawaiian with the best meal I have had in a long time.
All sub-load. All American carriers more than helpful , and very professional YOUNG cabin crew....................
Your loosing it fast CX....................................
All sub-load. All American carriers more than helpful , and very professional YOUNG cabin crew....................
Your loosing it fast CX....................................