Cathay's CEO Blunder over Tragedy
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Sep 12, 2001 Juergen Weber conveys deepest sympathy to the families of the victims
Lufthansa had to cancel all its flights to and from North America today. 27 flight pairs with some 16,000 booked passengers aboard as well as air freight for Lufthansa Cargo were affected. It is still unclear when US and Canadian airspace will be re-opened.
This morning's flight to Tel Aviv also had to be cancelled as Israeli airspace also remains closed. From this evening flights scheduled flights to the Middle East will be resumed.
We wish to express our deepest sympathy to the families of the victims, in particular the relatives of our colleagues at United American Airlines who lost their lives, and to the American people as whole," said Lufthansa CEO and Chairman, Jürgen Weber in Frankfurt this afternoon. "We condemn this terrorist act in the strongest possible terms, and I speak also as a member of the Board of Governors of the International Air Transport Association (IATA). Airlines worldwide have been severely shaken by the attacks."
According to the security services, and Lufthansa was in constant contact with the relevant ministries in Germany, there was no reason to expect any further terrorist attacks at the present time, Weber stressed. In cooperation with the authorities even stricter security checks had been ordered, although the security measures at German airports match the highest standards in the world. "We are also ensuring that the high standards in our area of resonsibility are enforced worldwide across the Lufthansa network," Weber said, adding that the safety of Lufthansa passengers and the cockpit and cabin crews always has absolute priority."
Lufthansa tickets for flights to and from the United States and Tel Aviv which were issued up to and including the 12th October and are valid for Lufthansa departures to these destinations until 30th September 2001 are subject to special regulations concerning their re-issue or cancellation. These tickets can be re-booked within the same booking class without an additional re-issuing fee. If a passenger decides to cancel the flight, Lufthansa will not charge a cancellation fee. This procedure also applies to reservations for flights which Lufthansa operates jointly with its Star Alliance partner United Airlines (LH6000 flight numbers).
Lufthansa regrets the disruption and any inconvenience caused to its passengers and thanks them for their patience. The special hotline set up for passenger enquiries is still open. It can be reached toll-free from anywhere in Germany on this number:0800 100 94 99. Constantly updated information is also available on our website at www.lufthansa.com.
Lufthansa had to cancel all its flights to and from North America today. 27 flight pairs with some 16,000 booked passengers aboard as well as air freight for Lufthansa Cargo were affected. It is still unclear when US and Canadian airspace will be re-opened.
This morning's flight to Tel Aviv also had to be cancelled as Israeli airspace also remains closed. From this evening flights scheduled flights to the Middle East will be resumed.
We wish to express our deepest sympathy to the families of the victims, in particular the relatives of our colleagues at United American Airlines who lost their lives, and to the American people as whole," said Lufthansa CEO and Chairman, Jürgen Weber in Frankfurt this afternoon. "We condemn this terrorist act in the strongest possible terms, and I speak also as a member of the Board of Governors of the International Air Transport Association (IATA). Airlines worldwide have been severely shaken by the attacks."
According to the security services, and Lufthansa was in constant contact with the relevant ministries in Germany, there was no reason to expect any further terrorist attacks at the present time, Weber stressed. In cooperation with the authorities even stricter security checks had been ordered, although the security measures at German airports match the highest standards in the world. "We are also ensuring that the high standards in our area of resonsibility are enforced worldwide across the Lufthansa network," Weber said, adding that the safety of Lufthansa passengers and the cockpit and cabin crews always has absolute priority."
Lufthansa tickets for flights to and from the United States and Tel Aviv which were issued up to and including the 12th October and are valid for Lufthansa departures to these destinations until 30th September 2001 are subject to special regulations concerning their re-issue or cancellation. These tickets can be re-booked within the same booking class without an additional re-issuing fee. If a passenger decides to cancel the flight, Lufthansa will not charge a cancellation fee. This procedure also applies to reservations for flights which Lufthansa operates jointly with its Star Alliance partner United Airlines (LH6000 flight numbers).
Lufthansa regrets the disruption and any inconvenience caused to its passengers and thanks them for their patience. The special hotline set up for passenger enquiries is still open. It can be reached toll-free from anywhere in Germany on this number:0800 100 94 99. Constantly updated information is also available on our website at www.lufthansa.com.
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Not a pretty picture is it PokeGuy, you and your colleagues will be lucky to keep your jobs now, let alone a pay raise. Should have settled for the company offer long ago.
Those who stir the sh@t had better have a raincoat handy when it hits the fan.
Those who stir the sh@t had better have a raincoat handy when it hits the fan.
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I don't think Dragonspanner has taken the time to educate himself.As has been pointed out the industrial action started in 1999 with the ultimatum from DT.
More for 411A to drool over from the SCMP, today.
And More....
[ 22 September 2001: Message edited by: Herb ]
More for 411A to drool over from the SCMP, today.
Letters to the editor.
TERROR IN AMERICA: HONG KONG'S RESPONSE
Money-mad city hardly world class
As an American living in Hong Kong, I am disappointed and disgusted with the SAR Government's lack of sensitivity towards the horrific events in the United States last week.
While the rest of the world showed its emotional support for Americans and their Government during this crisis, the only comments from our leaders related to the economic impact the events would have on Hong Kong.
This reinforces my belief that our leaders are continuing to lead this society down a path where there is no regard for human life and that they see everything in terms of economics.
While most other governments and stock markets showed their empathy last week through moments of silence and prayers, Hong Kong was woefully silent in any expression recognising the deep sorrow many of us feel.
This reaffirms that Hong Kong is not a world-class city. Shame on everyone in our Government and financial markets.
L. SUN
Tai Tam
TERROR IN AMERICA: HONG KONG'S RESPONSE
Money-mad city hardly world class
As an American living in Hong Kong, I am disappointed and disgusted with the SAR Government's lack of sensitivity towards the horrific events in the United States last week.
While the rest of the world showed its emotional support for Americans and their Government during this crisis, the only comments from our leaders related to the economic impact the events would have on Hong Kong.
This reinforces my belief that our leaders are continuing to lead this society down a path where there is no regard for human life and that they see everything in terms of economics.
While most other governments and stock markets showed their empathy last week through moments of silence and prayers, Hong Kong was woefully silent in any expression recognising the deep sorrow many of us feel.
This reaffirms that Hong Kong is not a world-class city. Shame on everyone in our Government and financial markets.
L. SUN
Tai Tam
Letters to the Editor
.TERROR IN AMERICA: HONG KONG'S RESPONSE
World mourned, but our leaders did nothing
I wrote to Tung Chee-hwa to ask why Hong Kong did not observe the day of mourning on Friday, September 14, for the tragedy in the United States.
Elsewhere in the world, countries flew their national flags at half mast in an unprecedented show of support in recognition of this suffering.
I had hoped Hong Kong, as my adopted residence and place of business, would shed its unfortunate reputation for paying attention only to matters of money by demonstrating some understanding of and empathy with the world around it.
As a business person operating in Hong Kong, I have accepted this reputation of self-centredness with quiet resignation, but I found the recent lack of respect so disturbing that I felt the need to write to the Chief Executive.
M. R. WITTMAN
Central
.TERROR IN AMERICA: HONG KONG'S RESPONSE
World mourned, but our leaders did nothing
I wrote to Tung Chee-hwa to ask why Hong Kong did not observe the day of mourning on Friday, September 14, for the tragedy in the United States.
Elsewhere in the world, countries flew their national flags at half mast in an unprecedented show of support in recognition of this suffering.
I had hoped Hong Kong, as my adopted residence and place of business, would shed its unfortunate reputation for paying attention only to matters of money by demonstrating some understanding of and empathy with the world around it.
As a business person operating in Hong Kong, I have accepted this reputation of self-centredness with quiet resignation, but I found the recent lack of respect so disturbing that I felt the need to write to the Chief Executive.
M. R. WITTMAN
Central
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Strange. Nothing in the SCMP about CX pilots closing ranks with management in these difficult times. One would think that they actually want CX to fail.
Gosh, could this be true?
Gosh, could this be true?
Thread Starter
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411a
The AOA Committee offered all assistance to Cathay management within 24 hours of the tragic events of Sept 11th. As far a I know the offer wasn't taken up or even replied to. Not the sort of stuff that makes the papers I'm afraid.
The AOA Committee offered all assistance to Cathay management within 24 hours of the tragic events of Sept 11th. As far a I know the offer wasn't taken up or even replied to. Not the sort of stuff that makes the papers I'm afraid.
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Herb:
I still think AOA needs better PR company to help promote its cause. If it was CX management that approached AOA for help but was turned down or ignored by AOA, I am sure it will be published on all the newspaper. Get yourself a professional company, preferably locals, to fight with you!!
I still think AOA needs better PR company to help promote its cause. If it was CX management that approached AOA for help but was turned down or ignored by AOA, I am sure it will be published on all the newspaper. Get yourself a professional company, preferably locals, to fight with you!!
