Wikiposts
Search
Flight/Ground Ops, Crewing and Dispatch A forum for the people who are engaged in operational control/flight dispatch/crewing and their colleagues airside in ramp dispatch, load control and ground handling, to discuss issues directly related to keeping their aircrew and aircraft operational.

Airline Policy Documents

Thread Tools
 
Search this Thread
 
Old 5th Jun 2002, 15:48
  #1 (permalink)  
Thread Starter
 
Join Date: Sep 1999
Location: Chichester, West Sussex, UK
Posts: 100
Likes: 0
Received 0 Likes on 0 Posts
Airline Policy Documents

I have been asked by a colleague to try and compile a set of airline policy documents that might be referred to by, say, check in or despatch personnel in the event of an irregular non safety-related occurance. Such occurrances could include (but would not necessarily be limited to):

a) passengers being denied boarding
b) a flight being cancelled
c) concessionary staff travel
d) flight delays

etc, etc

Essentially what I am looking for is some form of standard procedure which an airline usually follows in the event of an event such as one of these occurring. Apologies for vagueness, my colleague himself is not entirely sure what he is looking for.

Thanks in advance!
topunicyclist is offline  
Old 6th Jun 2002, 11:25
  #2 (permalink)  
 
Join Date: May 1999
Location: Vancouver, BC.
Posts: 748
Likes: 0
Received 0 Likes on 0 Posts
I suggest you do a trawl of other airline websites for compartive policy for delay events etc. You need to establish what your Company Policy is before you start on procedures. Once you have that you can start on standard response from passenger services staff etc.
no sig is offline  

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



Contact Us - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service

Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.