Flybe given Swissport 30 days notice
Joined: Jul 2004
Posts: 849
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From: UK
Wouldn't surprise me - standard of handling there this year has been utterly appalling, particularly on the passenger handling side of the operation. Constant problems with failing to request WCHR assistance despite being notified on movement messages, and long waits for passengers after clearing the handlers to commence boarding - 20 minutes not an unusual delay in getting things started.
Joined: Dec 2007
Posts: 21
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From: birmingham
Rumour is that it could well be Menzies but that has been floating round for ages we will just have to wait and see. Since the 30 days was given i have never seen so many of the management floating about on the ramp seen more of them in the last 2 days than i have in the last 2 years
Joined: May 2006
Posts: 239
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From: nottingham
Its all well and good having extra management floating around but from my experience they tend to be more of a nuisance than a help!! From what I have heard th emajority of the problems are ramp related. What do high heel Halo's no about the ramp
. Exactly!!
. Exactly!!
Joined: Jan 2007
Posts: 1,496
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From: Tracey Island
If true I suppose this had to happen. Never any staff to meet aircraft on stand.
Do the Managers who have suddenly appeared work the night shift???
I doubt anything will improve...If the staff have been reduced then with all the will in the world they won't be there to meet the aircraft.
Do the Managers who have suddenly appeared work the night shift???
I doubt anything will improve...If the staff have been reduced then with all the will in the world they won't be there to meet the aircraft.
Joined: Jun 2006
Posts: 418
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From: BHX
WCHR's
Maude Charlee
Would these movement messages be the same ones that often arrive after the aircraft?? Flybe's silent flight deck policy wouldn't help either, if you don't know that there are wheelchair pax's on a flight it is possible to wait anything up to 1 hour if you need the ambulift. OCS are getting hammered just like everyone else and give priority to those calls made in advance. Maybe some procedures need to be looked at before blaming everything on the staff that are doing the best they can with the resources and information they are given. I'm just glad I don't have to put up with all the
any more!!!
Would these movement messages be the same ones that often arrive after the aircraft?? Flybe's silent flight deck policy wouldn't help either, if you don't know that there are wheelchair pax's on a flight it is possible to wait anything up to 1 hour if you need the ambulift. OCS are getting hammered just like everyone else and give priority to those calls made in advance. Maybe some procedures need to be looked at before blaming everything on the staff that are doing the best they can with the resources and information they are given. I'm just glad I don't have to put up with all the
any more!!!
Joined: Jul 2004
Posts: 849
Likes: 0
From: UK
RT calls would be well and good if someone was able to answer the radio. Very often can't even get an answer when sitting on stand wondering where the dispatcher has been for the last 30 minutes and where our pax are.
As for the Telex messages, try turning it on. Works a treat.
As for the Telex messages, try turning it on. Works a treat.
Joined: Jun 2006
Posts: 418
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From: BHX
Try sitting in their office for a bit and see what the few staff left have to put up with, you certainly wouldn't work under the same conditions! Like I said, I glad I don't have to put up with that anymore I just feel very sorry for those that do
Joined: Jan 2007
Posts: 1,496
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From: Tracey Island
One of the Flybe pilots waiting to come onto stand on Monday night kept saying he was trying to contact Menzies........Was that a Freudian slip?
I think it is pretty obvious that Swissport don't actually want to continue with the contract.
Whatever happens, within 6 months everyone will be complaining about any new agents that appear and their service will have gone down hill rapidly.
I think it is pretty obvious that Swissport don't actually want to continue with the contract.
Whatever happens, within 6 months everyone will be complaining about any new agents that appear and their service will have gone down hill rapidly.
Joined: Jun 2006
Posts: 98
Likes: 0
From: birmingham
There is no way flybe will leave swissport no one wants the hassle the contract brings. But saying that if flybe do leave swissport can swissport bhx survive on just Monarch.PK.Swiss.Cyprus Airways?.