Flight Support
Join Date: Apr 2007
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It's all just teething issues. It was easy to guess that things would go wrong, but, as far as I can see FS have risen to all the challenges set out and passed them all with flying colours. Long live FS, cracking job so far
Join Date: Apr 2006
Location: UK
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Also, I don't know about other bases but at MAN we have had a lot of flights with infants on board - all sat in the wrong rows - they need to sit where there are extra oxygen masks.
Join Date: Feb 2007
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On the shares system seats especially made for infants do not show up as an I ..Like on the codeco system which would have be easier for the check in agents if it was on there and displayed.
Problems like these have been pretty much ironed out at check in and staff are getting into the full swing of things.
If pax check in online and select their own seat with an infant then that is not Flight Supports fault. Of course if asked and the seat was an error but rectified in time we would do what we could to allocate them the seat they needed with minimum fuss and disruption. For instance if they wanted to clarify the seat they selected was suitable for an infant before proceeding through security. This rarely happens as we only see those who have checked in online if
1) They get confused and still think they have to check in
2) Need to fast bag their luggage
Average joe pax think a seat is a seat (I would) but we in the industry know different.
Problems like these have been pretty much ironed out at check in and staff are getting into the full swing of things.
If pax check in online and select their own seat with an infant then that is not Flight Supports fault. Of course if asked and the seat was an error but rectified in time we would do what we could to allocate them the seat they needed with minimum fuss and disruption. For instance if they wanted to clarify the seat they selected was suitable for an infant before proceeding through security. This rarely happens as we only see those who have checked in online if
1) They get confused and still think they have to check in
2) Need to fast bag their luggage
Average joe pax think a seat is a seat (I would) but we in the industry know different.
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As far as I can remember the British Airways PRS system never had any indication of where infants should be sat. It seems to me that the problems are more down to staff using an unfamiliar system more than anything else. Not blaming flight support as it would be the same for any company. FlyBe weren't the smallest airline before aquiring BACON and this never seemed to be a problem.
Join Date: Feb 2007
Location: Isle of Man
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There hasn't really been any problems pre-takeover with infant seating.
After the take over thou it was slightly different. I have been handling flybe for 2 years and there hasn't been any problems til 25th march onwards, and its to do with the EMB145 as it has specific rows for infants, as they have extra oxygen masks for the infants (as mentioned before by cabingirl). All it is now, is for the staff to become familiar with the rows they are meant to be sat in and locating them on the manifest to prebook them a seat before the masses turn up. All it is is fine tuning.
Everyone is doing an excellent job all round. Its only been a month after the change over, and it has been a big step forward for everyone, so well done again
After the take over thou it was slightly different. I have been handling flybe for 2 years and there hasn't been any problems til 25th march onwards, and its to do with the EMB145 as it has specific rows for infants, as they have extra oxygen masks for the infants (as mentioned before by cabingirl). All it is now, is for the staff to become familiar with the rows they are meant to be sat in and locating them on the manifest to prebook them a seat before the masses turn up. All it is is fine tuning.
Everyone is doing an excellent job all round. Its only been a month after the change over, and it has been a big step forward for everyone, so well done again
Join Date: Dec 2006
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Aircraft changes can casue seating problems, espcially when its done an hour before depature becasue of a tech a/c from a 146 or Q400 to a 145.
We all know there has been problems, but there are always going to be some, espcially with the size of the contract and having 2 weeks to employ people and train them up, and for some who have never worked at an airport in there life.
Its getting there and the Flight Support way is coming through.
On a better note 3W had the best Scheudled results for ontime depatures through the winter out of Manchester.
GJ Flight Support and EuroManx !!!
We all know there has been problems, but there are always going to be some, espcially with the size of the contract and having 2 weeks to employ people and train them up, and for some who have never worked at an airport in there life.
Its getting there and the Flight Support way is coming through.
On a better note 3W had the best Scheudled results for ontime depatures through the winter out of Manchester.
GJ Flight Support and EuroManx !!!
Join Date: Jun 2006
Location: Isle of Man
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The prob is EMX is that flight support wage stucture and conditions are victorian - good staff will never stay on the conditions they are given, half present staff are looking for new employment believe me! New staff are given contracts worse than people who were employed there last year, even though they are far more capable than those on better contracts! 21 days holiday which includes bank holidays - that means 11 days holiday per year is a joke! - overtime at basic rate!!! Which is basic rate!! Most of the guys at FS are hard working and dedicated but for how long? Most of them are lookin for new employment.
Last edited by manxramper; 29th Apr 2007 at 07:54.
Join Date: Jan 2007
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Where are all these people at FS that are wanting to leave? The people that I know are happy at FS and enjoy what they do.Pay is an issue at any ground handling agency but at the end of the day loving what you do is part of the package. The guys at FS work hard and the change over with Flybe has been a test which is starting to level out. It seems that some people are only too happy to find fault, when in fact the vast majority of the guys and gals are hard working, dedicated and enthusiastic in what they do.
keep up the good work FS
keep up the good work FS
Join Date: Apr 2007
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That's wierd, as far as I was aware, no-one is looking for another job.
I think the staff we have now are the best set of guys we have had in a long time, all of them seem up to the challenge and none of them seem to be to fussed about the present holiday or overtime structure, so I am rather sceptical about where you got your information from.
I only remeber a couple of staff ever complaining about that state of the contracts, the only two to have left over the situation. Everyone else seems content and are getting on with the job instead of complaining.
We are all very happy with our work, and are looking forward to the future and, what should be, a good summer.
I think the staff we have now are the best set of guys we have had in a long time, all of them seem up to the challenge and none of them seem to be to fussed about the present holiday or overtime structure, so I am rather sceptical about where you got your information from.
I only remeber a couple of staff ever complaining about that state of the contracts, the only two to have left over the situation. Everyone else seems content and are getting on with the job instead of complaining.
We are all very happy with our work, and are looking forward to the future and, what should be, a good summer.
Join Date: Jan 2007
Location: Manchester
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is there any current vacancies at MAN for FS?
i have seen the Operations Supervisors position advertised i gather that is over dispatch/operations?
i have seen the Operations Supervisors position advertised i gather that is over dispatch/operations?
Last edited by MancRed; 30th Apr 2007 at 13:46.
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A good idea, lets just say it beats most handling agents, shifts can vary in length. Earliest start is 0400 latest rostered finish is around 2200. Although sundays are different with the earliest time being 0700 start IIRC. Thats based on a passenger agent. Dispatch is different to which i have no idea about pay. I think they do 4 on 4 off 40hrs per week. Maybe we'll get a guy from the ops world who'll come along and clarify it.
Great guys and girls at the company to work with too! You know who you are
Great guys and girls at the company to work with too! You know who you are
Join Date: Dec 2006
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Ive been told there are 3 rosters in Dispatch, Ops, and 2 lines for dispatch.
4 0n 4 off for Ops and some dispatchers, rest are 6 on 3 off but they would be shorter shifs ie 8 hours instead of 12.
Ops are 2 days 2 nights.
Pay is around 16G for Dispatch and I "think" 20G for Sup - Although that might have been filled.
Best way to find out for sure is ring them
4 0n 4 off for Ops and some dispatchers, rest are 6 on 3 off but they would be shorter shifs ie 8 hours instead of 12.
Ops are 2 days 2 nights.
Pay is around 16G for Dispatch and I "think" 20G for Sup - Although that might have been filled.
Best way to find out for sure is ring them
Join Date: Feb 2007
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talking rubbish
i work for serviceair lpl,and i can tell you this,flight support are doing very well indeed,the just won a number of contracts for full handling from ourselves,and i can honestly say that they will give a better service/ faster turnarounds than serviceair,these guys/girls work like a team,good luck flight support,any chance of a job!